9th Way Insignia

• Support Authorization to Operate (ATO) processes for VA systems by updating and maintaining security documentation. • Perform continuous monitoring and vulnerability management using tools like Tenable Nessus, SCCD, and adherence to DISA STIGs. • Conduct risk assessments and ensure compliance with NIST Risk Management Framework (RMF) and FEDRAMP requirements for cloud systems. • Coordinate and execute annual ATO-related exercises. • Ensure timely remediation of vulnerabilities and track mitigation progress in eMASS Service Now (SNOW). • Develop and review Memorandums of Understanding (MOUs).

• Develop, execute, and maintain test strategies, test plans, and test cases for ServiceNow applications, configurations, and integrations supporting SMP. • Perform manual and automated testing activities during Agile sprints, including functional, regression, and integration testing. • Validate ServiceNow enhancements and fixes prior to deployment, ensuring alignment with approved user stories and acceptance criteria. • Support pre-deployment validation, regression testing, and release readiness activities for SMP releases. • Document and track defects, coordinate with Developers and Administrators on resolution, and verify fixes prior to closure. • Participate in sprint planning, daily standups, backlog grooming, release demos, and retrospectives as required. • Collaborate with Product Owners and stakeholders to clarify requirements and ensure test coverage aligns with business needs. • Ensure testing activities comply with USPTO policies, SMP governance, and ServiceNow best practices. • Maintain test documentation and artifacts to support audits, quality reviews, and knowledge transfer.

• Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP). • Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations. • Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns. • Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment. • Conduct and participate in design reviews, peer code reviews, and architecture reviews. • Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts. • Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management. • Support ServiceNow integrations using approved frameworks and Government-approved standards. • Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders. • Support incident response, root cause analysis, and long-term remediation efforts. • Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.

• Design, develop, and maintain automation frameworks using Visual Studio, C#, and .NET technologies. • Build and maintain automated test scripts for UI, API, and integration testing. • Enhance existing automation frameworks to improve stability, reusability, and performance. • Integrate automated tests into CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or Jenkins. • Analyze and debug test failures and work closely with developers to resolve defects. • Perform functional, regression, exploratory, and smoke testing to validate system behavior. • Review requirement documentation and develop clear test plans, test cases, and acceptance criteria. • Identify gaps in requirements and test coverage; provide recommendations for improvement. • Validate complex user flows and edge cases that are not ideal for automation. • Work within Agile/Scrum teams to ensure high-quality product releases. • Participate in sprint planning, story refinement, and defect triage meetings. • Mentor junior QA team members on automation best practices and testing methodologies. • Communicate test progress, risks, and quality insights to stakeholders.

• Lead the architectural vision and roadmap for ES modernization and integration of legacy systems (EDB, IVM, VistA REE) into a unified platform. • Design scalable, secure, and interoperable solutions supporting high-volume eligibility and enrollment transactions. • Oversee integration of microservices, APIs, and data pipelines across VA enterprise systems and external partners. • Ensure compliance with VA technical standards, FedRAMP, FISMA, IRS 1075, HIPAA, and other federal requirements. • Guide DevSecOps adoption, CI/CD automation, and cloud-native deployments within VAEC. • Direct data migration, schema modernization, and system consolidation efforts. • Collaborate with product, engineering, and operations teams to ensure architectural consistency and delivery quality. • Evaluate and select technology stacks, integration frameworks, and middleware solutions. • Provide technical oversight for incident response, root cause analysis, and system resilience. • Mentor engineering teams, review design documents, and approve technical deliverables. • Support transition planning, knowledge transfer, and post-go-live stabilization. • Report architectural risks, opportunities, and progress to senior leadership.

• Design, develop, and sustain MUMPS routines and VistA REE packages; refactor legacy code to improve reliability, performance, and maintainability. • Analyze and document existing VistA REE workflows (registration, eligibility, enrollment) to inform migration and integration with ES. • Implement integration bridges between VistA REE and ES using HL7, RPCs. • Develop data extraction, normalization, and reconciliation utilities to migrate REE data into ES with full lineage and auditability. • Perform ongoing maintenance: bug fixes, performance tuning, routine maintenance, and documentation upkeep. • Track, analyze, and resolve Tier 2/3 user-reported issues with minimal disruption. • Support monitoring activities; proactively identify issues and contribute to optimization. • Support secure operations and compliance activities (FedRAMP, FISMA, IRS 1075, HIPAA); assist with patching and remediation. • Implement enhancements and upgrades based on priorities, feedback, and refinements. • Support integration/configuration coordination to maintain interoperability with other systems.

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner Team (Project) Introduction 9th Way Insignia is seeking an entry-level Business Development Analyst to support federal business development, capture preparation, and proposal activities. The Business Development Analyst will work closely with senior leadership, program teams, and marketing staff to help identify opportunities, maintain business development infrastructure, and assist with capture and proposal activities. Responsibilities: Opportunity Identification and Pipeline Management - Monitor federal business intelligence platforms including SAM.gov, GovWin, OrangeSlices, G2X, and GSA eBuy. - Track and maintain opportunity pipeline data in Salesforce, as assigned - Track incumbent contract holders and identify potential re-compete opportunities. - Conduct preliminary research on agencies, programs, and procurement trends. Capture and Proposal Support - Assist with early-stage capture activities including opportunity qualification and bid/no-bid analysis. - Support preparation of Sources Sought responses, RFIs, capability briefings, and past performance summaries. - Assist with development of win themes, competitive analysis, teaming strategy inputs, and solution documentation. - Provide support to proposal development efforts as needed. Business Development Infrastructure - Maintain the organization and currency of business development content within SharePoint. - Maintain and update the company’s past performance library through regular coordination with program teams and operations staff. - Assist in maintaining marketing and capability materials including capability statements, white papers, and website content tailored to federal audiences. Customer and Industry Engagement - Support scheduling of internal and external meetings with government stakeholders and industry partners. - Capture meeting notes and update engagement records within Salesforce. - Participate in business development meetings and strategy discussions. - Support participation in government and industry conferences, both virtual and in person. Marketing and Brand Support - Assist in identifying and preparing nominations for external industry awards that enhance company visibility. - Help ensure alignment between business development strategy and marketing initiatives. Professional Expectations - Work effectively in a highly collaborative environment requiring timely acknowledgement and response to communications through email, Microsoft Teams, and other collaboration platforms. - Maintain strong attention to detail in documentation, record keeping, and opportunity tracking. - Demonstrate professionalism and reliability in meeting deadlines and commitments. - Adhere to company policies related to ethical conduct, truth in charging, and accurate time reporting. - Maintain transparency when using productivity tools or AI-assisted technologies in support of work activities. - AI tools such as ChatGPT, Anthropic Claude, et al may only be used with prior permission, and only in AI environment where input is not stored in master corpus (core language model) Tools and Technologies The Business Development Analyst will regularly use: - Salesforce (pipeline management) - Microsoft Office / Microsoft 365 - SharePoint - Federal procurement platforms (SAM.gov, GovWin, OrangeSlices, G2X, GSA eBuy) - Internal collaboration tools (Microsoft Teams) Requirements: - Bachelor’s degree or equivalent experience in business, public policy, communications, or a related field. - Strong written communication skills. - Interest in federal contracting, government procurement, or defense/civilian agency markets. - Strong organizational and analytical skills. - Ability to manage multiple tasks and maintain detailed records. - Strong organizational discipline, responsiveness and attention to detail. Preferred/Desired: - Familiarity with federal contracting tools Salary Range: This is a full-time, non-exempt position scheduled to work 40 hours per week. The position is compensated at $20.00 per hour. As a non-exempt role under the Fair Labor Standards Act (FLSA), employees are eligible for overtime pay for hours worked over 40 in a workweek, in accordance with applicable federal and state law. Location: This position is remote/on-site 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Salary Range $20—$20 USD 9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Clearance/Background Investigation Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Benefits Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance. Legal We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

• Monitor federal business intelligence platforms including SAM.gov, GovWin, OrangeSlices, G2X, and GSA eBuy. • Track and maintain opportunity pipeline data in Salesforce, as assigned. • Track incumbent contract holders and identify potential re-compete opportunities. • Conduct preliminary research on agencies, programs, and procurement trends. • Assist with early-stage capture activities including opportunity qualification and bid/no-bid analysis. • Support preparation of Sources Sought responses, RFIs, capability briefings, and past performance summaries. • Assist with development of win themes, competitive analysis, teaming strategy inputs, and solution documentation. • Provide support to proposal development efforts as needed. • Maintain the organization and currency of business development content within SharePoint. • Maintain and update the company’s past performance library through regular coordination with program teams and operations staff. • Assist in maintaining marketing and capability materials including capability statements, white papers, and website content tailored to federal audiences. • Support scheduling of internal and external meetings with government stakeholders and industry partners. • Capture meeting notes and update engagement records within Salesforce. • Participate in business development meetings and strategy discussions. • Support participation in government and industry conferences, both virtual and in person. • Assist in identifying and preparing nominations for external industry awards that enhance company visibility. • Help ensure alignment between business development strategy and marketing initiatives. • Work effectively in a highly collaborative environment requiring timely acknowledgement and response to communications through email, Microsoft Teams, and other collaboration platforms. • Maintain strong attention to detail in documentation, record keeping, and opportunity tracking. • Demonstrate professionalism and reliability in meeting deadlines and commitments. • Adhere to company policies related to ethical conduct, truth in charging, and accurate time reporting. • Maintain transparency when using productivity tools or AI-assisted technologies in support of work activities.

Role Description 9th Way Insignia is seeking an entry-level Business Development Analyst to support federal business development, capture preparation, and proposal activities. The Business Development Analyst will work closely with senior leadership, program teams, and marketing staff to help identify opportunities, maintain business development infrastructure, and assist with capture and proposal activities. Responsibilities: - Opportunity Identification and Pipeline Management: - Monitor federal business intelligence platforms including SAM.gov, GovWin, OrangeSlices, G2X, and GSA eBuy. - Track and maintain opportunity pipeline data in Salesforce, as assigned. - Track incumbent contract holders and identify potential re-compete opportunities. - Conduct preliminary research on agencies, programs, and procurement trends. - Capture and Proposal Support: - Assist with early-stage capture activities including opportunity qualification and bid/no-bid analysis. - Support preparation of Sources Sought responses, RFIs, capability briefings, and past performance summaries. - Assist with development of win themes, competitive analysis, teaming strategy inputs, and solution documentation. - Provide support to proposal development efforts as needed. - Business Development Infrastructure: - Maintain the organization and currency of business development content within SharePoint. - Maintain and update the company’s past performance library through regular coordination with program teams and operations staff. - Assist in maintaining marketing and capability materials including capability statements, white papers, and website content tailored to federal audiences. - Customer and Industry Engagement: - Support scheduling of internal and external meetings with government stakeholders and industry partners. - Capture meeting notes and update engagement records within Salesforce. - Participate in business development meetings and strategy discussions. - Support participation in government and industry conferences, both virtual and in person. - Marketing and Brand Support: - Assist in identifying and preparing nominations for external industry awards that enhance company visibility. - Help ensure alignment between business development strategy and marketing initiatives. - Professional Expectations: - Work effectively in a highly collaborative environment requiring timely acknowledgement and response to communications through email, Microsoft Teams, and other collaboration platforms. - Maintain strong attention to detail in documentation, record keeping, and opportunity tracking. - Demonstrate professionalism and reliability in meeting deadlines and commitments. - Adhere to company policies related to ethical conduct, truth in charging, and accurate time reporting. - Maintain transparency when using productivity tools or AI-assisted technologies in support of work activities. - AI tools such as ChatGPT, Anthropic Claude, et al may only be used with prior permission, and only in AI environment where input is not stored in master corpus (core language model). - Tools and Technologies: - Salesforce (pipeline management) - Microsoft Office / Microsoft 365 - SharePoint - Federal procurement platforms (SAM.gov, GovWin, OrangeSlices, G2X, GSA eBuy) - Internal collaboration tools (Microsoft Teams) Qualifications - Bachelor’s degree or equivalent experience in business, public policy, communications, or a related field. - Strong written communication skills. - Interest in federal contracting, government procurement, or defense/civilian agency markets. - Strong organizational and analytical skills. - Ability to manage multiple tasks and maintain detailed records. - Strong organizational discipline, responsiveness and attention to detail. Requirements - Familiarity with federal contracting tools. Benefits - Eligible employees will have access to our comprehensive benefits package which includes: - Medical - Dental - Vision - Voluntary Life Insurance - 401(k) - Basic Life A&D - STD - LTD - PTO - Telehealth - Paid holidays - FSA - HSA - Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

• Evaluates workflows, organizational processes and procedures and develops enterprise-wide or large-scale computer/information management system solutions. • Designs architecture to include the software, hardware, and communications to support the total requirement. • Provides present and future cross-functional requirements and interfaces. • Ensures systems are compliant and compatible with open systems architecture standards. • May provide daily supervision to project staff. • Responsible for leading a team of business analysts to identify, document, prioritize, and communicate business requirements and translate them into actionable solutions. • Ensures that both current and future-state processes, capabilities, and technology align with the organization’s strategic objectives and compliance mandates. • Involves close collaboration with stakeholders, cross-functional teams, external partners, and end users to drive continuous improvement in product delivery, user experience, and operational efficiency. • Provides governance, guidance, and mentoring to junior analysts while standardizing processes and methods across the organization.