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We are a US-based IT services firm with a consistently growing and fully remote PH team.
Senior IT Engineer – MSP
Location
Philippines
Posted
78 days ago
Salary
0
Seniority
Senior
Job Description
Senior IT Engineer – MSP
RemotePro.ph
• Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations. • Diagnose and resolve hardware, software, and network issues for multiple clients. • Perform O365 and Windows administration, user account management, and access provisioning. • Support and troubleshoot VOIP systems (e.g., 3CX). • Manage and maintain RMM and PSA tools (e.g., Datto, Halo). • Mentor junior engineers and provide guidance to improve team troubleshooting skills. • Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc. • Identify and implement solutions to reduce recurring issues and improve efficiency. • Develop and maintain PowerShell scripts to automate routine tasks and streamline operations. • Collaborate with vendors and clients to plan, test, and deliver new IT solutions. • Log issues and resolutions accurately for future reference. • Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.
Job Requirements
- Previous experience working in an MSP environment is a plus.
- Excellent communication skills – able to have comfortable, friendly conversations in English without being overly formal or technical.
- Strong attention to detail and follow-through – “never let it go until it’s solved.”
- Demonstrable experience working with Windows systems (client/server) and O365 administration.
- Proficiency in advanced troubleshooting methodologies.
- Scripting skills, particularly in PowerShell, to automate tasks and improve efficiency.
- Experience with VOIP systems and a solid understanding of network infrastructure.
- Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo).
- We are heavy users of Office 365 and Azure, so you’ll need to have solid experience and know the fundamentals or demonstrate skills in something very similar..
- Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframe.
- Out-of-the-box thinker – proactive, creative, and always looking to improve processes.
- Willingness to go the extra mile to ensure client satisfaction.
- Ability to “figure things out,” even when facing new or unfamiliar technologies.
Benefits
- Permanent Work from Home
- Competitive Salary
- HMO
- Mental health programs
- Maternity Assistance thru HMO (female employees)
- Paid Vacation Leave
- Technology Allowance
- Internet Allowance
- Weekly Payout
- Career growth and advancement
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