Cornerstone Capital Bank

• Oversees the daily operation of the Compliance Helpdesk for Cornerstone Home Lending • Provides direction and expertise to team members • Develops skills of team members through training and performance management • Monitors inquiries to ensure they are responded to within SLAs • Reviews Compliance Help Desk inquiries for accuracy and consistency • Serves as primary Subject Matter Expert for ComplianceAnalyzer • Maintains training materials and instructional tools • Analyzes complex information regarding regulatory and Investor issues • Creates monthly & quarterly reports regarding Compliance HelpDesk activities

• Serve as the go-to resource for Loan Officers seeking marketing support, helping resolve issues, provide guidance, and drive adoption of marketing platforms and strategies. • Train and support Loan Officers on the use of marketing tools and systems (including but not limited to: Mortgage Coach, MMI, CRM, review automation tools, email automation, social media platforms, video messaging tools). • Ensure marketing consistency at scale by maintaining a unified field strategy; developing scalable assets, and providing training to minimize regional disparities and empower Loan Officers with compliant, high-impact marketing tools. • Develop and manage nurture campaigns and marketing collateral to support Loan Officers in building relationships with key referral partners, including but not limited to: Realtors, Financial Advisors and Builders. • Collaborate with individual originators to tailor marketing approaches to their market, partner base, and production goals. • Act as a strategic liaison between production teams and the marketing team, ensuring the delivery of relevant, high-performing materials by integrating boots-on-ground feedback into campaign planning and sales enablement initiative. • Create and manage Field Marketing roadmaps and project plans, translating strategic initiatives into actionable timelines, milestones, and workflows for the field marketing team and cross-functional partners. • Regularly engage with branches and regional sales leaders to ensure marketing alignment, gather insights, and proactively identify marketing opportunities. • Monitor marketing tool utilization, adoption rates, and campaign performance; generate insights to improve usage and effectiveness. • Define and track key performance indicators (KPIs) for field marketing initiatives; prepare regular reports and dashboards for senior management. • Oversee and continuously improve the Field Marketing Monday.com project management system, cleaning up existing boards, standardizing workflows, and ensuring consistent use to support planning, prioritization, and reporting. • Serve as the manager for Field Marketing Coordinators and/or Project Coordinators, overseeing execution, providing professional development, and ensuring alignment with field marketing strategy and service excellence. • Recruit, train, and manage field marketing staff as needed; assessing team performance and providing ongoing coaching. • Lead marketing initiatives with sales teams in the field; branch visits, presentations, and coordination of a collective strategy.

• Provide a warm welcome to Realtors and Clients • Monitor and manage workflow to ensure timely closings • Maintain product knowledge and stay up-to-date on changes to market conditions • Comply with all applicable laws and regulations related to mortgage lending • Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process • Request and follow up on required documentation from clients • Disclose and submit loans to the Operations Department – lots of attention to detail • Perform basic income calculations • Provide extraordinary customer service to both internal and external customers • Meet goals regarding time frames - we always close our clients on time • Work within a database • Plan and set up lunch-ins, meetings, etc. • Market, service, and promote the Company’s loan products

• Provide strategic direction and day-to-day oversight of the Bank's BSA/AML compliance program, including Suspicious Activity Report (SAR) filing, Currency Transaction Report (CTR) processing, and Customer Due Diligence (CDD/EDD) requirements. • Direct the annual BSA/AML risk assessment process, ensuring adequate coverage of all bank activities. • Maintain and evolve BSA/AML policies, procedures, and controls in alignment with FinCEN guidance, FFIEC BSA/AML Examination Manual, and applicable state law. • Oversee the Bank's transaction monitoring program, including system configuration, alert tuning, and escalation workflows. • Ensure timely, complete, and accurate regulatory reporting to FinCEN, including the management of lookback reviews or remediation as needed. • Lead the Bank's OFAC/sanctions screening program, ensuring controls are appropriately applied to mortgage loan origination, commercial credit underwriting, ACH, wire, and other payment channels. • Oversee the fraud risk intelligence function, coordinating with Operations, Retail Banking, and Commercial Banking on emerging fraud typologies relevant to lending and deposit products. • Serve as the primary compliance partner for the Mortgage and Consumer Lending business line, ensuring financial crimes controls are embedded in the origination lifecycle. • Act as primary point of contact for BSA/AML and financial crimes-related internal audits and examinations.

• Lead the development of strategic builder marketing initiatives including promotional campaigns, community launch support, forward commitment promotions, incentive messaging, and co-branded collateral designed to drive builder alignment and production growth • Maintain expert-level understanding of builder operations, builder sales cycles, forward commitments, rate lock programs, preferred lender agreements, and incentive structures to ensure all marketing programs are accurate, compliant, and positioned for maximum impact • Design training campaigns and content that simplify complex builder financing strategies, including (but not limited to): forward commitments, JV and ABA structures, and incentive programs, ensuring teams can market these offerings confidently and compliantly • Maintain a strong understanding of the processes involved in establishing and onboarding preferred lender relationships, ABAs, and broker ventures, and support leadership in coordinating the marketing and communication components of these agreements • Lead strategic builder marketing projects from concept through execution, ensuring initiatives are delivered on time, aligned with organizational goals, and executed with minimal oversight • Support the Senior Marketing Operations Manager in managing the end-to-end onboarding workflow for new builder partnerships, ensuring all marketing requirements, timelines, and deliverables are coordinated across internal teams and builder stakeholders • Partner with Builder Division leadership in alignment with guidance from Senior Marketing Operations Manager to identify marketing opportunities, upcoming community needs, inventory challenges, and strategic priorities that require marketing support • Develop promotional messaging, announcement materials, and presentation decks including PowerPoints to support new builder programs, community launches, incentive rollouts, and division-wide communications • Collaborate closely with Secondary Marketing, Compliance, Legal, Digital, Design, Web, and Content teams to ensure all builder marketing initiatives meet regulatory, operational, and brand standards • Provide strategic direction to Field Marketing Coordinators to ensure consistent, compliant execution of builder initiatives including promotional campaigns, co-branded materials, and market-specific requests • Serve as the primary conduit between the builder division and the marketing department, elevating structured insights, field feedback, and proactive recommendations to senior marketing leadership • Participate in select meetings with prospective builder partners to support leadership in presenting Cornerstone’s marketing capabilities, forward commitment programs, and overall value proposition. Travel may be required for key partnership discussions and builder evaluations • Train and support Regions on the use of marketing tools and systems (e.g., Mortgage Coach, MMI, review automation tools, email automation, social media platforms, video messaging tools) • Deliver monthly recap reports and performance insights to the Senior Marketing Operations Manager outlining campaign effectiveness, builder activity, forward commitment utilization, and emerging opportunities • Other duties assigned

• Lead the development and implementation of the operational risk management framework, including policies, procedures, and controls • Identify and assess operational risks across the organization, using a range of risk assessment techniques and tools • Collaborate with business units and departments to develop and implement risk management processes • Monitor the effectiveness of operational risk controls and identify opportunities for improvement • Provide leadership and guidance to a team of operational risk professionals, including setting performance objectives, providing coaching and mentorship, and conducting performance evaluations • Collaborate with other risk management functions, such as credit, market, and liquidity risk, to ensure a holistic approach to risk management • Ensure compliance with regulatory requirements and industry best practices in operational risk management • Participate in the development and implementation of the bank's overall risk appetite and risk management strategy • Prepare and present reports and presentations on operational risk management to senior management and the board of directors

• Deliver end-to-end Salesforce enhancements and integrations • Translate business requirements into scalable solutions • Emphasize strong technical execution, quality engineering practices, and proactive collaboration across product, admin, integration, and marketing operations teams • Leverage Marketing Cloud and Data Cloud capabilities to enable personalization, segmentation, and activation across channels

• Owns complex LOS architecture • Architect and lead delivery for large-scale LOS initiatives • Define and enforce engineering standards • Own high-impact integrations • Lead technical discovery with business, compliance, and operations • Establish and improve DevOps and SRE practices • Ensure compliance considerations are embedded • Mentor Developers I/II

• Be the first point of contact for new hires, ensuring they feel welcomed and valued from day one. • Coordinate and streamline the onboarding process to set our team members up for success. • Organize engaging orientation sessions and provide essential resources. • Ensure a smooth and memorable new hire experience with your attention to detail and follow-through. • Serve as the heartbeat of internal communications, keeping everyone informed and aligned. • Craft compelling memos, announcements, and updates that inspire and motivate. • Manage calendars and meetings with precision, creating seamless collaboration opportunities. • Be the mastermind behind unforgettable company events and celebrations. • Brainstorm and implement creative morale-boosting initiatives that foster team spirit. • Develop fun themed days or weeks, such as "Throwback Thursday" or "Wellness Wednesday." • Coordinate team challenges, like step contests, trivia games, or creative competitions. • Plan volunteer opportunities to strengthen team connections while giving back to the community. • Provide essential support to managers, ensuring they can focus on strategic priorities. • Handle scheduling, travel arrangements, and expense reports with efficiency and accuracy. • Keep our operations running smoothly by maintaining organized digital and physical files.

• Provide exceptional support to end users of the Empower loan origination system • Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience • Addresses customer support calls for Empower related problems, providing call resolution • Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem • Credential setup and modifications for users in Empower System • Research, resolve these inquiries related to loan level issues.