• Addresses customer support calls for Empower related problems, providing call resolution • Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem • Credential setup and modifications for users in Empower System • Research, resolve these inquiries related to loan level issues.

• Lead the design of large, complex technology solutions • Collaborate with cross-functional technical teams • Work closely with the sales team to actively participate in the presales process • Translate clients’ business strategies into comprehensive IT strategies • Integrate applications, data, and technology across multiple towers • Share best practices and solution blueprints with internal teams and clients • Develop business cases and technology roadmaps • Define architectural principles and apply them to guide governance • Manage large-scale application and technology portfolios • Create both strategic and solution architectures

• Support the development, enhancement, and rollout of compensation philosophy, and benefits harmonization programs, policies, and procedures. • Proactively conduct market research and contribute analytical insights to design discussions. • Recommend enhancements based on emerging global and regional trends, regulatory requirements, and benchmarking insights. • Support global compensation team in administrating base compensation, short-term incentives, long-term incentives, and recognition programs. • Support annual compensation cycles including merit, bonus, and equity planning activities. • Prepare reports, analytics, dashboards, modeling, and presentations. • Partner with various internal key stakeholders on job evaluations, salary range placement, offer construction, and internal equity analysis. • Ensure compensation programs comply with local employment laws, statutory requirements, and internal governance standards. • Support audits, and documentation related to compensation programs. • Conduct compensation benchmarking using regional market surveys to ensure competitive salary ranges and job structures. • Monitor market trend, pay transparency, equal pay, and other regulatory change requirements in EMEA and APAC, and assess the impact on compensation practices. • Provide data-driven insights and recommendations to the leadership team. • Liaise and work with payroll vendor on system management, and ensure timely and accurate processing and payment. • Monitor any off-cycle payments, probation confirmation, Part-time/Term contract status, and update payroll and relevant teams. • Prepare reports, including monthly local and global headcount reports, and turnover reports for management reviews. • Ensure Data Accuracy and Compliance in HRIS and employee records. • Promote a positive work environment through employee initiatives and to create a holistic employee experience. • Assist with required reports, ad-hoc reports, organization chart updates and requests. • Handle statutory reporting and coordinate with external vendors/government bodies when needed. • Payroll reconciliation to ensure proper cost center allocations and cost allocations.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact Join us as an Enterprise Architect on our Global Technical Advisory Services team in North America to do the best work of your career and make a profound social impact. As a Boomi Enterprise Architect, you will be responsible for strategically planning the enablement of digital capabilities and aligning business-driven technologies to deliver business outcomes. What You'll Do - Lead the creation and evolution of the architecture program/function with focus on Customer digital transformation services. - Demonstrate the business value of Architecture Services as an enabler of strategy formulation, and as support for innovation influencing technology decisions, which drives the Customer’s top and bottom lines. - Lead, advise and guide on technology experiments for Customers, helping to create new products and services and integrating the best of theses into steady-state operations for the Customer. - Assess current Customers IT environments and deficiencies, and recommend the strategic future-state of digital capabilities that will enable customers to continuously move their business forward with Boomi - Develop and deliver actionable architecture artifacts to guide and support Customers digital technology decisions in full alignment with the execution of their business strategy - Take the first step towards your dream career with Boomi The Experience You Bring - Master's or Bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience - Ten or more years of experience in at least four disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment - Ten or more years of business experience in strategic and operations planning and/or business analysis Bonus Points If You Have - Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management - Familiarity with information management practices, system development life cycle management, DevOps methodologies, infrastructure and operations, and EA (TOGAF and Zachman) and ITIL frameworks - Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), SOA, APIs, open data, microservices, event-driven IT and predictive analytics - Exposure and understanding of existing, new and emerging technologies, and processing environments - Exceptional soft and interpersonal skills, strong teamwork and collaboration skills, facilitation and negotiation - Strong leadership skills Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! Compensation and Benefits Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are 80% base and 20% commission. Total Compensation begins at $175,000 and is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. An overview of our benefits can be found here. Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.