Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal, Program Manager (Talent Acquisition and Employee Relations Enablement). About the job We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the end-to-end design, build, launch, and evolution of enablement programs that drive global transformation across Twilio’s Talent Acquisition (TA) and Employee Relations (ER) functions. You are a thought leader who doesn’t just build solutions—you shape the long-term enablement strategy, ensuring our TA and ER teams have the clarity, capability, and connection needed to navigate Twilio's most complex challenges. This role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery. Responsibilities In this role, you’ll: - Drive Strategic Direction: Lead the multi-year roadmap for TA and ER enablement. You don’t just execute programs; you define how enablement serves as a lever to achieve organizational goals. - Orchestrate Complex Programs: Manage an agile portfolio of high-impact initiatives and projects (e.g., advanced interviewer training, ER investigation frameworks, Recruiter upskilling), where you design, scale, and execute in alignment with multiple leadership levels and stakeholder functions. - Lead Our Content Architecture: Oversee the creation of "best-in-class" enablement resources. You are responsible for the overall standards and strategy across all People Partnerships knowledge management materials, setting the foundation for continued AI innovation and operational excellence. - Deliver Training: Coordinate and facilitate high-impact training sessions to support new tool roll outs, process changes, and upskilling initiatives. - Lead Change: Incorporate impactful change management strategies to support new ways of working. You are the "voice of the user," ensuring that global shifts in process, policy, and practices are adopted seamlessly by TA, ER, and partner stakeholders. - Manage Stakeholders: Build, strengthen, and manage cross-functional partnerships with critical stakeholders in TA leadership, ER leadership, Operations, and Technology teams to identify priorities, manage tradeoffs, and drive overall alignment. - Facilitate Continuous Improvement: Continuously monitor, measure, and evaluate the impact of TA and ER enablement programs using both qualitative feedback and quantitative performance data; adjust content and delivery based on insights. - Advise Executives: Act as a trusted partner to TA and ER senior leadership. You provide the data-driven narrative that connects enablement activities to business performance (e.g., Quality of Hire, Risk Mitigation, and Operational Speed). - Mentor: Mentor and support other enablement team members while helping evolve program management maturity within the People Partnerships team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 8+ years of experience in program delivery, enablement, or other talent-focused initiatives at a global company. - 3+ years of functional experience in talent acquisition. - Experience designing and delivering transformational programs, specifically managing a broad portfolio of programs that drive measurable improvements in organizational productivity, collaboration, and business outcomes. - Advanced skills in project management, stakeholder management, change management, enablement, and training development. - Demonstrated ability to influence senior leaders without formal authority, often managing and navigating stakeholders through high-stakes or ambiguous territory. - Strong business acumen, with the external and internal insights to connect TA and ER initiatives to broader company strategy. - Domain depth evidenced by a strong understanding of the Talent Acquisition lifecycle and/or Employee Relations landscape, including the tools (ATS, Case Management) and compliance requirements of a global talent organization. - Experience crafting high-visibility, high-impact messaging that drives behavior change across large, diverse teams. - Bachelor’s Degree or equivalent experience in a related field. Desired: - Prior experience in the technology industry. - Experience building and scaling enablement programs in a remote environment. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$179.600.00. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00.. - Based in the San Francisco Bay area, California: $166,400.00- $208,000.00. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 4/5/26 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Support our Executive Programs Leads on three primary workstreams: Executive Customer Engagement Programs, Sales Recognition & Travel Coordination, and General Responsibilities • Help run invite-only executive experiences from behind the scenes, with a focus on keeping our operations tight, data clean, and attendees delighted • Track invitations and RSVPs in our systems (e.g., Jira, spreadsheets, or other internal tools) • Manage and update registration lists, including working in Salesforce or similar CRM tools (training provided) • Assist with end-to-end travel coordination for trip winners and their plus ones • Support project timelines, task lists, and documentation in tools like Confluence, Jira, Google Workspace, and/or Excel/Sheets • Bring a customer-first mindset to every interaction—internal or external

• Contribute to the privacy impact assessment process to ensure business initiatives align with GoFundMe’s privacy program and principles. • Maintain Records of Processing Activity and coordinate with internal partners on governance initiatives. • Coordinate Data Subject Requests and other privacy-operational activities. • Implement and enhance compliance controls, policies, procedures, and programs. • Collaborate with senior analysts to document potential risk issues and recommend improvements. • Support the administration of compliance training programs and deliver formal training. • Provide day-to-day support to sales and customer support teams regarding privacy and compliance questions. • Build internal privacy knowledge through documented policies, FAQs, and educational materials. • Support audit and compliance assurance projects.

• Responsible for administrating and coordinating Sales/Marketing training programs and process for employees in the Sales and Marketing area. • Accountable for customized training needs assessments, course development, delivery, evaluation, process measurements and cost management. • Provides consulting services to managers, supervisors, and employees to meet their organizational needs. • Provides training and coaching to field supervisors and various employee groups on the use of professional sales skills. • Consults the Customer Service Center and other areas of the company to implement training solutions. • Directs and coaches external consultants and instructors on training standards and adult learning principles. • Develop and manage best practices for training. • Oversee curriculum development across all product lines. • Provide ongoing training support for sector leaders, TSRs, and Sales teams in effective presentation techniques. • Determine and implement best practices for training the trainers of dealer organizations. • Collaborate with marketing on further development of training brand. • Establish process to collect, analyze and report training data and trends to assess effectiveness of training programs and identify opportunities for improvement. • Collaborate with marketing to modernize and standardize our existing library of training materials. • Collaborate with marketing in developing campaigns applicable to internal and external audiences through relevant media sources to promote training opportunities. • Collaborate with all stakeholders (executives, sector leaders and sales leadership) to ensure training goals and metrics are achieved across the organization. • Actively seek out new training opportunities for (tradeshows, industry events, customer opportunities). • Enhance and maintain current training initiatives (Training Tuesdays) and build the training program across additional platforms: Podcast, YouTube Channel – mini training videos, online training, LMS for internal training.