• Manage the relationship with existing accounts • Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts • Serve as the primary interface for all products and services and create demand for the organization's products and services • Build and maintain effective long-term relationships with a defined customer base to ensure a high level of customer satisfaction • Calling on ambulatory surgery centers within assigned territory • Making sales presentations to multiple decision-makers • Establishing and nurturing client relationships • Developing strong relationships with key decision makers • Maintaining existing business and presenting new products • Preparing bids and price quotes • Regular cold calling

• Develop and maintain strong client relationships while serving as the primary point of contact between clients and internal teams. • Translate client objectives into strategic, results-driven marketing initiatives across SEO, paid advertising, social media, and other digital channels. • Ensure the effective execution of campaigns that align with client goals and deliver measurable outcomes. • Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs. • Identify opportunities for upselling and expanding services within existing client accounts. • Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success. • Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

• Lead and mentor the RunningMate Client Success Support Specialist • Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement • Analyze client feedback and product usage data • Manage partnerships within the sales pipeline • Collaborate with marketing for promotional campaigns • Serve as the primary liaison between Client Success, Marketing, and Sales

• Develop and execute a focused strategy to build, strengthen, and scale the Snowflake partnership. • Identify and engage key stakeholders across Snowflake. • Lead co-creation efforts, joint go-to-market initiatives, and collaborative marketing campaigns. • Establish demand gen motions and co-selling frameworks to drive pipeline and revenue. • Partner with internal product, marketing, sales, and executive leaders to align on goals. • Define KPIs and leading indicators to measure success.