Setton Industries Inc.

• Own Complex Sales Cycles: Manage strategic new business opportunities from prospecting through executive discovery, customized demonstrations, proposal development, negotiation, and close. • Generate High Value Pipeline: Develop your own pipeline through outbound prospecting, strategic networking, referrals, and industry relationships while consistently creating opportunities with high growth pest control businesses. • Advise Executive Decision Makers: Build trusted relationships with owners, operators, and executive leadership by understanding business objectives and recommending strategies that maximize revenue growth and marketing performance. • Deliver Strategic Solutions: Leverage Scorpion's AI powered marketing and technology platform to solve complex growth challenges, improve marketing ROI, and help customers generate measurable business outcomes. • Consistently Exceed Revenue Goals: Maintain a healthy pipeline, deliver accurate forecasts, and consistently exceed monthly recurring revenue goals through a consultative sales approach. • Lead Through Influence: Serve as a trusted resource by sharing best practices, mentoring peers, and contributing to the continued success of the sales organization.

• Own the Full Sales Cycle: Generate and close new business by owning the sales process from prospecting through discovery, demonstration, proposal, negotiation, and close. • Build Your Own Pipeline: Develop new opportunities through outbound prospecting, networking, referrals, and strategic business development. Success in this role comes from consistently creating your own pipeline. • Sell to Business Owners: Build trusted relationships with pest control owners, operators, and executive decision makers by understanding their goals and presenting solutions that drive measurable business growth. • Leverage Your Industry Expertise: Use your knowledge of the pest control industry to identify business challenges and recommend AI powered marketing and technology solutions that help customers generate higher quality leads, improve conversion rates, maximize marketing ROI, and grow revenue. • Deliver Results: Consistently achieve and exceed monthly recurring revenue goals through a consultative, solution based sales approach while maintaining an accurate forecast and healthy pipeline. • Continuously Improve: Seek coaching, embrace feedback, and stay current on pest control and digital marketing trends to continuously improve your sales performance. • Become a Product Expert: Develop expertise in Scorpion's RevenueMAX platform, including AI powered advertising, lead management, websites, SEO, reputation management, revenue intelligence, and customer engagement solutions. Conduct discovery calls, customize demonstrations, and recommend solutions that align with each customer's business goals.

• Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, support interactions, onboarding metrics, and account health. • Identify systemic breakdowns, recurring experience failures, and emerging risk patterns across segments. • Develop and maintain a prioritized view of top experience risks and opportunities. • Conduct root cause analyses that move beyond symptoms to underlying operational drivers. • Design and evolve the client experience measurement framework, including leading indicators of retention and expansion. • Define and refine client health scoring methodologies. • Partner with leadership to ensure experience metrics are tied directly to revenue performance. • Quantify the financial impact of experience improvements and failures. • Build dashboards and executive-level reporting that translate complex data into clear business implications. • Present findings and recommendations to senior leaders with confidence and clarity. • Influence cross-functional priorities based on client insight and data-backed evidence. • Ensure experience standards and journey metrics are visible and actionable across the organization. • Partner with Sales, Account Management, Product, Marketing, and Operations to improve key lifecycle stages (handoff, onboarding, engagement, renewal). • Support design and measurement of experience pilots and improvement initiatives. • Monitor adoption and effectiveness of playbooks, standards, and tools. • Lead postmortems on major client issues and ensure systemic follow-through. • Maintain direct exposure to client reality through call reviews, written communication audits, and qualitative feedback analysis. • Synthesize qualitative and quantitative insights into actionable recommendations. • Ensure client perspective remains central in strategic discussions.

• Lead the creative direction for commercial video projects, ensuring every production aligns with the client's brand, marketing objectives, and overall strategy. • Partner with Account Managers and internal teams to understand client goals and deliver a seamless experience from discovery through final delivery. • Meet with clients virtually to present creative concepts, gather insights, and develop comprehensive creative briefs. • Plan and manage all pre-production activities, including creative planning, logistics, scheduling, and shoot preparation. • Direct on-location video productions, leading crew members, interviewing on-camera talent, and capturing engaging content. • Build rapport with clients and interview subjects to help them feel comfortable on camera and draw out authentic stories. • Provide creative oversight throughout post-production to ensure the final product reflects the approved vision and client objectives. • Contribute to the ongoing improvement of production workflows, creative standards, and operational processes across the Studios team. • Stay current on emerging trends, production techniques, and technologies that elevate the quality and effectiveness of our video content.

• Manage the end-to-end post-production workflow, ensuring projects stay on schedule from editor assignment through final delivery. • Coordinate editors by communicating project expectations, creative direction, client goals, technical requirements, deadlines, and deliverables while ensuring they have all necessary footage, assets, references, and supporting materials to begin work. • Build and manage production schedules, assign editing work, balance workloads, and proactively remove bottlenecks to keep projects moving and deadlines on track. • Organize and maintain project documentation, assets, deadlines, and workflow updates, ensuring information in monday.com, Frame.io, and other project management systems remains accurate and up to date. • Create and manage editor contracts, project agreements, and assignment documentation as needed. • Monitor project progress, communicate updates, risks, blockers, and delivery timelines, and collaborate with internal teams to ensure seamless execution. • Review deliverables for quality, formatting, technical specifications, and alignment with client briefs before final approval and delivery. • Deliver completed video assets on time while ensuring they meet client expectations and project requirements. • Maintain a professional, collaborative, and solution-oriented approach while successfully managing multiple projects in a fast-paced environment using tools such as monday.com, Slack, Frame.io, and Google Drive.

• Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth. • Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth. • Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions. • Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs. • Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations. • Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction. • Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success. • Oversee and manage accounts, monitoring performance metrics, client satisfaction, and account growth. • Lead regular performance reviews, identifying growth opportunities, minimizing churn, and driving revenue retention through upselling and strategic planning. • Proactively identify and mitigate risks, communicating potential challenges to clients and implementing effective solutions.

• Own the reliability of the event-driven messaging layer, including backpressure management, idempotency, dead-letter handling, and retry strategies. • Build and operate the infrastructure that runs LLM orchestration workloads at scale. • Own the operational data layer for the CI runtime, including state management, session persistence, and real-time data access patterns. • Own observability for the CI platform, including structured logging, distributed tracing (OpenTelemetry), and error tracking (Sentry). • Maintain and harden the interfaces between CI and downstream platforms, including contract testing, versioning, and failure handling. • Conduct code reviews and mentor team members on Python engineering practices and production readiness. • Own production support for CI infrastructure, including on-call responsibilities and incident response.

• Build, manage, and grow strategic relationships that help drive revenue, strengthen Scorpion's position in the home services industry, and create value for our partners and their customers. • Work closely with the Director of Strategic Partnerships to identify, evaluate, and execute partnership opportunities with manufacturers, distributors, consultants, industry associations, and other organizations that serve home services businesses. • Represent the Scorpion brand, foster trusted relationships, and ensure partners have an exceptional experience throughout the partnership lifecycle. • Evaluate partnership opportunities and support the development of business cases, partnership strategies, and scopes of work. • Develop and manage project plans that ensure successful execution of partnership initiatives. • Build and maintain trusted relationships with partners, serving as a primary point of contact and advocate. • Collaborate with Corporate Marketing to create partner enablement materials, co-marketing campaigns, thought leadership content, and other partnership assets. • Train and support Sales and Account Management teams to maximize the value of partner relationships, referrals, and joint initiatives. • Establish and maintain reporting processes to track partner performance, engagement, referrals, and revenue impact. • Stay informed on industry trends, market dynamics, and opportunities within the home services ecosystem. • Continuously expand knowledge of Scorpion's products, services, and partnership offerings. • Contribute to a collaborative team environment and support the growth and development of colleagues across the organization.

• Provide specialized support for high-value clients, including direct communication, strategic oversight of ranking plans, and ensuring client satisfaction. • Collaborate with cross-functional teams to develop and implement advanced SEO strategies tailored to meet the unique needs of high-value clients. • Contribute to the growth of product revenue by identifying and executing upselling opportunities within the high-value client portfolio. • Conduct pre-launch audits for new VIP clients to ensure a seamless onboarding experience and successful launch. • Analyze and create organic ranking goals, implementing tailored strategies to enhance visibility and drive targeted traffic for high-value clients. • Act as a senior-level resource, providing mentorship to junior team members, fostering a culture of continuous learning, and contributing to the overall success of the team.

• Evaluate and improve data quality, completeness, and consistency across 30+ databases, applications, platforms, and APIs. • Design and build Scorpion's analytical data platform, creating a trusted source of truth for business and client data. • Develop and maintain scalable data pipelines that efficiently move data from operational systems into the analytical platform. • Help teams transition from querying production databases directly to using trusted analytical data sources. • Design data access patterns that enable AI agents and applications to quickly retrieve relevant client and business information. • Build secure, scalable solutions that deliver client context and business insights to internal applications and AI-powered experiences. • Define, monitor, and improve service level agreements (SLAs) for data freshness, availability, reliability, and performance. • Partner with engineering, product, and data science teams to establish data standards, governance practices, and data contracts. • Continuously improve the scalability, performance, and reliability of Scorpion's data ecosystem.