• Partner with leadership to develop and execute strategic plans that identify, engage, and scale high-value partnerships. • Ensure the success of partnerships from initial implementation through ongoing growth and retention. • Partner with the Partnerships VP and Director to identify and research new partnership opportunities while actively managing a dynamic pipeline. • Support partnership discovery and pipeline development through targeted outreach and strategic planning • Drive partner event strategy and oversee end-to-end planning and execution with the partner marketing team • Build, monitor, and strengthen relationships with key partners to drive continued growth and long-term success. • Lead partner launches by collaborating with partner marketing teams and external stakeholders on all key deliverables. • Ensure seamless contract execution and ensure partner compliance with marketing deliverables. • Develop and manage a centralized partnership database to track contacts, engagement metrics, content performance, and preferences. • Monitor performance metrics and translate insights into actions that drive partnership growth. • Track partner member satisfaction and proactively address risks to ensure long-term retention and success. • Stay up-to-date on industry trends, competitive landscape, and emerging technologies • Develop and sustain strong partner relationships through consistent, high-touch engagement and professionalism • Maintain confidentiality and HIPAA compliance when interacting with partners

• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation. • Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion. • Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth. • Representing Automattic and building awareness of our products and services in the partner’s organization. • Communicating often with key stakeholders within WordPress VIP, as well as other business units. • Becoming the agency’s trusted advisor, helping them to build strong WordPress VIP business practices. • Providing training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. • Collaborating cross-functionally with internal and external Business Unit teams. • Participating in partner events to drive lead generation and enhance brand visibility. • Gathering feedback from partners to improve products, services, and the overall partnership experience. • Advocating for partner needs within Automattic or the partner’s respective BU niche. • Staying informed about industry trends and market developments.

• You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value. • Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account. • Develop product knowledge to advise customers on technical and industry best practices. • Track TAM portfolio assignments, progress, and results on an ongoing basis. • Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform. • Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint. • Lead and support meetings with internal and external stakeholders on major accounts. • Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans. • Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary. • Travel to customer sites and company headquarters may be required.

• Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPI • Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level • Conduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmap • Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities • Drive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform