Civitech

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding. • Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements. • Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools. • Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients. • Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service. • Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout. • Develop and update user-facing support documentation, including video content, help articles. • Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software. • Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product. • Serve as an internal voice and advocate for our customer base and end users.

• Own the Recruitment Lifecycle. • Ensure an empathetic, transparent, and prompt candidate experience. • Project manage the new hire onboarding experience for seasonal staff. • Assist the Operations team with high-priority tasks. • Partner with Operations team and CEO office on special projects.

• Researching a wide range of topics, including elections at all levels from national races to local special districts. • Investigating candidates for selected elections. • Analyzing elected positions and responsibilities. • Collecting data on current office holders and their terms in office.

• Serve as the primary point of contact for the sales team while they are in the field, ensuring continuity of operations, communication and escalation management • Triage inbound leads, inquiries, and internal requests on behalf of traveling reps, routing them to the appropriate person or handling directly as needed • Manage team's CRM hygiene, reviewing pipeline entries, flagging stale records, and ensuring data accuracy in Hubspot and other tech stack tools • Coordinate closely with Marketing, and Sales Leadership to relay field insights and maintain alignment across parties • Participate in daily or weekly stand-up calls with reps to keep communication tight and resolve blockers in real time • Identify overdue invoices in collaboration with Finance function and connect with clients to get invoices paid and resolved • Own and maintain the master travel calendar for the entire sales organization, including BDRs, AEs, and Sales Leadership • Coordinate all sales travel, flights, hotels, ground transportation, and conference registrations, in coordination with Marketing team and in alignment with company travel policy and budget guidelines • Proactively identify scheduling conflicts, overlapping coverage gaps, or blackout periods and work with managers to resolve them • Build and distribute weekly travel summaries and itineraries to all relevant stakeholders in collaboration with Marketing team • Liaise with the Finance and Operations teams to ensure compliance with travel spend policies • Maintain and update internal playbooks, talk tracks, and enablement materials • Foster a cohesive team culture across a distributed, travel-heavy workforce through consistent communication and recognition

• Participate with other engineers in the design, implementation, and maintenance of Civitech's applications and infrastructure. • Collaborate cross-functionally with product, research, and data science teams to develop features from participation in requirements definition through to testing and documentation. • Build scalable, secure, and high-performing features in a cloud environment. • Communicate effectively with team members and contribute to an open and inclusive engineering culture. • Grow your technical skills and contribute to effective team development practices. • If you were here today, you'd be: • Optimizing data availability: Developing new features to automatically make election research data available in our customer-facing tools, reducing latency to our end users. • Building data pipelines: Developing and maintaining pipelines that ingest, normalize, and serve civic data so it's reliably available to our tools and customers - including geospatial data like shapefiles and political boundary files. • Bridging data silos: Designing strategies to effectively and broadly share data between operational PostgreSQL databases and BigQuery data warehouses to enrich existing datasets. • Working with political geography: Reconciling census shapes against political shapes (precincts, council districts, legislative districts) and keeping that data current as new maps move through legislatures and the courts. • Improving data quality: Diagnosing and fixing bad data - from malformed geometries to inconsistent identifiers - so downstream tools and customers get reliable results.

• Review customer, vendor, partner, and procurement agreements to identify legal, financial, operational, and compliance risks. • Advise internal stakeholders on contract structure, liability, indemnification, intellectual property, privacy, and other legal considerations. • Develop and maintain contract templates, legal standards, and approval processes. • Ensure agreements align with company policies, risk tolerance, and strategic objectives. • Review proposed contract modifications and provide guidance on legal implications. • Maintain and improve the company's overall contracting framework. • Serve as the primary legal advisor to the executive leadership team. • Support mergers, acquisitions, asset purchases, and other corporate transactions. • Assist with corporate filings, entity management, and governance requirements. • Develop internal policies and procedures to support organizational growth and compliance. • Advise operations and leadership on employment-related matters, including hiring, performance management, investigations, disciplinary actions, terminations, and workforce planning. • Provide guidance regarding employee and independent contractor classification, wage and hour compliance, leave requirements, and multi-state employment laws. • Review and support employment agreements, separation agreements, contractor agreements, and workplace policies. • Partner with People Operations to identify and mitigate employment-related risks. • Monitor legal developments affecting remote workforces and ensure organizational compliance across jurisdictions. • Support responses to unemployment claims, worker classification inquiries, labor agency investigations, and related regulatory matters. • Monitor legal and regulatory developments that may impact the organization. • Advise on privacy, data protection, consumer protection, and other compliance matters. • Develop practical compliance processes and internal controls. • Support responses to government inquiries, regulatory matters, and legal disputes. • Advise leadership on legal implications of operational, financial, and strategic decisions. • Support acquisitions, integrations, and corporate restructuring activities. • Provide guidance on insurance claims, disputes, demand letters, and potential litigation. • Assist in responding to government inquiries, audits, and regulatory matters. • Evaluate legal risks associated with new products, partnerships, vendors, and business initiatives. • Develop practical policies and procedures that support organizational growth while maintaining compliance. • Manage relationships with outside counsel and specialized legal advisors. • Determine when specialized expertise is required and coordinate legal work accordingly. • Oversee legal spend and ensure efficient use of external resources. • Advise on legal and compliance issues related to voter engagement, voter registration, political communications, election administration, and campaign activities. • Monitor legal and regulatory developments affecting election-related programs and civic technology. • Assess legal risks associated with election, campaign, and voter outreach initiatives. • Coordinate with specialized election counsel when necessary.

• Manage relationships with current Civitech customers, leading regular strategic conversations to identify additional opportunity and ensure customer satisfaction • Develop and execute a new business/prospecting plan for your territory • Conduct industry research, identify market trends, best practices, and leverage referrals to identify prospective customers • Develop customized outreach strategies to target and engage prospects • Build and maintain a healthy pipeline across the territory and accurately forecast deal values and timelines • Lead high-level conversations with prospects to qualify client needs and align the value of your solution • Attend virtual and in-person events within the progressive ecosystem • Collaborate with the extended sales team on opportunities embracing role as consultant • Log all sales activities and client contacts in HubSpot with a focus on data hygiene • Other duties as assigned

• Drive fast-paced, complex research projects through thoughtful planning, organization, and delegation • Conduct rigorous quality assurance (QA) on complex datasets • Upload large volumes of data to our internal database, investigate data flags, and collaborate with technical teams to troubleshoot issues • Use tools like SQL, web scrapers, internal data platforms, and Google Sheets to extract, clean, and upload data • Support project management across one or more research verticals to ensure accurate, timely, and robust data delivery • Delegate tasks to contractors, monitor progress, and find creative solutions to meet tight deadlines • Develop project checkpoints, milestones, and dashboards for assessing and communicating progress to the broader team • Manage large, distributed teams of remote researchers to ensure efficient and accurate research • Provide proactive communication, actionable feedback, and recognition to researchers

• Build and maintain dbt models that transform raw data from multiple sources into clean, tested, well-documented datasets. • Partner with data scientists, engineers, and product teams to translate ambiguous questions into durable data models rather than one-off queries. • Improve data quality across the stack by writing tests, defining expectations for critical models, and triaging issues when something looks wrong. • Document models, metrics, and lineage so engineers, analysts, and partner organizations can self-serve with confidence. • Use Python where it's the right tool — for orchestration, ad-hoc work, or transformations that don't belong in dbt. • Raise the bar on analytics engineering practices, including code review, modeling conventions, CI for data, and documentation standards. • Perform additional engineering and data duties as needed to support the broader team.

• File hundreds of public records requests to obtain publicly available data • Work closely with technical staff to build and apply web scrapers • Use internal data platforms, SQL and Google Sheets to extract, clean, explore and upload data • Drive fast-paced, complex research projects through thoughtful planning, organization and delegation • Troubleshoot data issues, resolve flags, and share learnings to enhance data quality and the end user experience • Lead a research project focused on the collection of data from public information requests • Delegate tasks, monitor progress, and find creative solutions to meet tight deadlines • Independently develop project checkpoints, milestones, and dashboards for assessing and communicating progress to the broader team • Scope out new research projects and communicate requirements around timeline, scope and staffing