GrowthLoop

• Lead the ingestion of large volumes of data into cloud data warehouses, with a focus on performance, reliability, and scale • Serve as the primary technical point of contact for a single enterprise client, building a deep understanding of their business needs, data landscape, and priorities • Design and build scalable data models that support the client's analytical and operational goals, from initial design through delivery • Drive end-to-end project execution, coordinating across workstreams and keeping stakeholders aligned on progress and decisions • Identify and implement improvements to internal workflows and tooling that increase efficiency and repeatability across the engagement

• Engineer and optimize the ingestion of large volumes of data into cloud data warehouses • Work directly with a single enterprise client to understand their business needs, data landscape, and roadblocks • Design and build scalable data models that support the client's analytical and operational goals • Drive improvements to internal workflows and tooling to increase efficiency and repeatability • Serve as a thought partner for client stakeholders, guiding technical and strategic data decisions

• Engineer and optimize the ingestion of large volumes of data into cloud data warehouses • Work directly with a single enterprise client to understand their business needs, data landscape, and roadblocks • Design and build scalable data models that support the client's analytical and operational goals • Drive improvements to internal workflows and tooling to increase efficiency and repeatability • Serve as a thought partner for client stakeholders, guiding technical and strategic data decisions

About GrowthLoop GrowthLoop is rebuilding how enterprise marketing teams operate — and this role is at the center of it. As a Customer Architect, you'll own a portfolio of strategic accounts, lead complex technical implementations, and use AI to help automate your workflows and drive value faster. The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by customers’ enterprise cloud data. Our composable Customer Data Platform enables AI-driven audiences and journeys to be activated across marketing channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization. Hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI—compounding growth with every experiment, iteration, and campaign. How We Work - Love Our Customer - We win when our customer wins. - Make It So - We turn decisions into outcomes. - Put We Over Me - We succeed together—or not at all. - Be Human - Goodness and kindness compounds. - Aim High - We’re here for the long game—act like it. The Opportunity We are looking for an outstanding Senior Customer Architect to play a leading role in onboarding, enabling, and growing some of the world’s most innovative enterprise customers. This is a highly technical senior client-facing role that sits at the intersection of solutions architecture, customer success, and AI-native product adoption. As a Senior Customer Architect at GrowthLoop, you will own the end-to-end technical relationship with a portfolio of enterprise customers — from kickoff through expansion — guiding them to deploy and maximize value from the GrowthLoop Compound Marketing Engine, including our AI features. If you're the kind of person who automates their own workflows before asking for help, who gets genuinely excited about agentic AI patterns, and who wants to work at the intersection of cutting-edge data infrastructure and real marketing outcomes — this role was written for you. What You’ll Do Customer Onboarding & Implementation You'll lead end-to-end onboarding projects for enterprise customers — from pre-kickoff technical discovery through first value milestone and go-live. That means owning the technical implementation of GrowthLoop across cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks), destination integrations, and data modeling. You'll build and maintain the artifacts that make these projects run: project GANTTs, kickoff decks, use case trackers, and data workshop materials. And you'll use AI to make all of it faster and sharper than any traditional implementation motion. Strategic Account Management Post-onboarding, you'll own a book of business as the primary technical point of contact — driving adoption, expansion, and measurable value realization. You'll deliver executive-facing QBRs and EBRs that clearly articulate business impact, use cases activated, and the roadmap ahead. You'll proactively identify expansion opportunities across GrowthLoop's product surface and troubleshoot complex data, integration, and pipeline issues with both urgency and rigor. AI-Powered Marketing Enablement You'll enable agentic workflows for audience ideation, campaign optimization, and performance analysis, systematically reducing engineering dependency at scale. You'll stay current on AI/ML developments in the martech landscape and proactively bring new capabilities to your customers before they have to ask. Automation & Internal Tooling You'll build — not just advise. That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage. You'll contribute to LLM-powered agents that assist with customer research, escalation management, and onboarding acceleration. And you'll document and share repeatable playbooks that make everyone around you more effective. What We Look For Required Experience - 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics. - Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks). - Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery. - Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling). - Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences. AI & Automation Skills - Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows. - Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar). - Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen - Comfort evaluating AI outputs for accuracy, hallucination risk, and fitness for customer-facing use. Nice to Have - Experience with CDP, marketing activation, or composable data stack tooling (e.g., Segment, LiveRamp, FiveTran, or similar). - Familiarity with marketing channels and ad platforms (Google Ads, Meta, Salesforce, etc.). - Experience building internal tools or lightweight applications using Python, SQL, or low-code platforms. - Prior exposure to experimentation and incrementality measurement in a marketing context. This is an AI-native role. GrowthLoop’s Compound Marketing Engine is powered by agentic AI. We expect our Customer Architects to deeply understand, adopt, and champion AI-powered workflows — both in the product and in how they work. You should come in having already built something with an LLM, whether that’s a prompt chain, an automation, or an agent. Curiosity about AI isn’t enough — we want practitioners. The salary range for this role is $180,000 to $200,000 CAD. Total compensation will also include a bonus component and equity in the company. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications. What We Offer Rewards - See your work engage some of the world’s most important brands, including Google, Priceline, and Costco. - Spot bonuses for major milestones and product feature launches. - Clear opportunities for career progression and cross-functional collaboration. - Meaningful equity so you share in the value you help create. Flexible, Remote-First Work - Remote-first culture with team members and leaders across North America and beyond, with strong communities in New York, San Francisco, and Toronto. - Flexible, goal-based work style. - Flexible Time off - Monthly, company-wide Recharge Days to truly unplug - Annual home office stipend to support your workspace Comprehensive Benefits - Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (fully employer-paid) - 401(k) or RRSP (Canada) Program with Generous Company Match Learn and Grow - Quarterly Hackathons to focus on team passion projects - Annual professional development stipend - Work directly with a world-class executive team - A learners’ mindset culture GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

• Own account-based marketing email campaigns for our defined named account portfolio, partnering cross-functionally with Sales and Partnerships to drive demand and awareness while amplifying partner, content, event, and outbound motions that generate qualified pipeline. • Support content generation for product launches and ABM-supportive channels, including social media, paid ads, and blog posts. • Convert product launch content into structured ABM campaigns in HubSpot and additional channels, with clearly defined audiences, messaging, sequencing, sales enablement, and timelines. • Design and execute multi-touch, top-to-mid funnel journeys for named accounts, coordinating timing with Sales activity (e.g., pausing, adjusting, or re-engaging when timely or relevant). • Build and manage HubSpot audiences for our named account portfolio, translating defined target segments into accurate lists and campaign logic. • Own performance for your ABM email programs, measured by meaningful account reach, engagement depth, and opportunities generated from targeted accounts. • Run reporting + iteration loops: regularly review what content is resonating, what isn’t, and what’s generating opportunities—then optimize sequencing, segmentation, and messaging based on data and team feedback. • Manage timelines and prioritization across concurrent launches and motions, maintaining high execution quality (QA, deliverability hygiene, accurate setup in HubSpot).

• Develop and execute a focused strategy to build, strengthen, and scale the Snowflake partnership. Ensure alignment between internal objectives and Snowflake strategic priorities to drive mutual growth and value. • Identify and engage key stakeholders across Snowflake—including business development leads, product managers, industry vertical leaders, and marketing partners. Clearly articulate our value proposition to elevate our status as a priority partner. • Lead co-creation efforts, joint go-to-market initiatives, and collaborative marketing campaigns. Launch early-stage pilots that deliver quick wins and build momentum. • Establish demand gen motions and co-selling frameworks to drive pipeline and revenue. Own funnel tracking, deal registration, and sales enablement processes in collaboration with Snowflake teams. • Partner with internal product, marketing, sales, and executive leaders to align on goals and ensure coordinated execution. Serve as the internal voice of the partnership to drive accountability and clarity. • Define KPIs and leading indicators to measure success over 6-, 12-, and 24-month timeframes. Implement regular reporting and feedback loops to adapt strategy and execution in real time. • Anticipate and mitigate risks related to Snowflake’s internal complexity, shifting priorities, and competitive dynamics. Proactively address obstacles to maintain strategic momentum.

• Develop and execute a focused strategy to build, strengthen, and scale the Snowflake partnership. • Identify and engage key stakeholders across Snowflake. • Lead co-creation efforts, joint go-to-market initiatives, and collaborative marketing campaigns. • Establish demand gen motions and co-selling frameworks to drive pipeline and revenue. • Partner with internal product, marketing, sales, and executive leaders to align on goals. • Define KPIs and leading indicators to measure success.