• Develop and maintain strong client relationships while serving as the primary point of contact between clients and internal teams. • Translate client objectives into strategic, results-driven marketing initiatives across SEO, paid advertising, social media, and other digital channels. • Ensure the effective execution of campaigns that align with client goals and deliver measurable outcomes. • Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs. • Identify opportunities for upselling and expanding services within existing client accounts. • Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success. • Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

• Lead and mentor the RunningMate Client Success Support Specialist • Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement • Analyze client feedback and product usage data • Manage partnerships within the sales pipeline • Collaborate with marketing for promotional campaigns • Serve as the primary liaison between Client Success, Marketing, and Sales

• Develop and execute a focused strategy to build, strengthen, and scale the Snowflake partnership. • Identify and engage key stakeholders across Snowflake. • Lead co-creation efforts, joint go-to-market initiatives, and collaborative marketing campaigns. • Establish demand gen motions and co-selling frameworks to drive pipeline and revenue. • Partner with internal product, marketing, sales, and executive leaders to align on goals. • Define KPIs and leading indicators to measure success.

• Partner with leadership to develop and execute strategic plans that identify, engage, and scale high-value partnerships. • Ensure the success of partnerships from initial implementation through ongoing growth and retention. • Partner with the Partnerships VP and Director to identify and research new partnership opportunities while actively managing a dynamic pipeline. • Support partnership discovery and pipeline development through targeted outreach and strategic planning • Drive partner event strategy and oversee end-to-end planning and execution with the partner marketing team • Build, monitor, and strengthen relationships with key partners to drive continued growth and long-term success. • Lead partner launches by collaborating with partner marketing teams and external stakeholders on all key deliverables. • Ensure seamless contract execution and ensure partner compliance with marketing deliverables. • Develop and manage a centralized partnership database to track contacts, engagement metrics, content performance, and preferences. • Monitor performance metrics and translate insights into actions that drive partnership growth. • Track partner member satisfaction and proactively address risks to ensure long-term retention and success. • Stay up-to-date on industry trends, competitive landscape, and emerging technologies • Develop and sustain strong partner relationships through consistent, high-touch engagement and professionalism • Maintain confidentiality and HIPAA compliance when interacting with partners