• Lead and mentor the RunningMate Client Success Support Specialist • Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement • Analyze client feedback and product usage data • Manage partnerships within the sales pipeline • Collaborate with marketing for promotional campaigns • Serve as the primary liaison between Client Success, Marketing, and Sales

• Develop and execute a focused strategy to build, strengthen, and scale the Snowflake partnership. • Identify and engage key stakeholders across Snowflake. • Lead co-creation efforts, joint go-to-market initiatives, and collaborative marketing campaigns. • Establish demand gen motions and co-selling frameworks to drive pipeline and revenue. • Partner with internal product, marketing, sales, and executive leaders to align on goals. • Define KPIs and leading indicators to measure success.

• Partner with leadership to develop and execute strategic plans that identify, engage, and scale high-value partnerships. • Ensure the success of partnerships from initial implementation through ongoing growth and retention. • Partner with the Partnerships VP and Director to identify and research new partnership opportunities while actively managing a dynamic pipeline. • Support partnership discovery and pipeline development through targeted outreach and strategic planning • Drive partner event strategy and oversee end-to-end planning and execution with the partner marketing team • Build, monitor, and strengthen relationships with key partners to drive continued growth and long-term success. • Lead partner launches by collaborating with partner marketing teams and external stakeholders on all key deliverables. • Ensure seamless contract execution and ensure partner compliance with marketing deliverables. • Develop and manage a centralized partnership database to track contacts, engagement metrics, content performance, and preferences. • Monitor performance metrics and translate insights into actions that drive partnership growth. • Track partner member satisfaction and proactively address risks to ensure long-term retention and success. • Stay up-to-date on industry trends, competitive landscape, and emerging technologies • Develop and sustain strong partner relationships through consistent, high-touch engagement and professionalism • Maintain confidentiality and HIPAA compliance when interacting with partners

• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation. • Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion. • Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth. • Representing Automattic and building awareness of our products and services in the partner’s organization. • Communicating often with key stakeholders within WordPress VIP, as well as other business units. • Becoming the agency’s trusted advisor, helping them to build strong WordPress VIP business practices. • Providing training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. • Collaborating cross-functionally with internal and external Business Unit teams. • Participating in partner events to drive lead generation and enhance brand visibility. • Gathering feedback from partners to improve products, services, and the overall partnership experience. • Advocating for partner needs within Automattic or the partner’s respective BU niche. • Staying informed about industry trends and market developments.