• Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts • Ability to track a Project budget forecast for the duration of customer support efforts • Manages dependencies and timing between work requests • Ability to draft statements of work and negotiate with customers • Provide leadership, management, and oversight of a single or multiple Implementation and Support projects • Demonstrated flexibility in delivering projects using different SDLC methods • Provide the project team direction and prioritization of activities per defined and agreed • Builds and fosters strong and trusted relationships with customers • Owns and manages customer relationships during implementation • Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships • Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle • Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones • Escalates delays and project impacts appropriately and creates appropriate project artifacts • Captures, manages, and plans mitigation/resolution of project issues and risks • Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications • Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly • Provides suggestions on how to manage delivery to Customer Leadership successfully • Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs • Direct team as to this plan • Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs • Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces

• Provide successful definition, implementation, and delivery of complex projects that require cross-functional collaboration. • Track and monitor project progress, schedule, and logistical coordination. • Facilitate communication to all levels of stakeholders. • Produce documentation and reports. • Deliver projects within budget, on time and as expected by the scope defined with the customer. • Provide Functional Consultancy guidance and support where needed.

• Track deadlines, deliverables, campaign launches, and performance updates across teams; • Schedule and facilitate cross-functional meetings; document and distribute action items; • Maintain internal project boards and workflows (e.g., Jira, ClickUp); • Coordinate creative production tasks such as ad copy, asset requests, and approvals; • Compile campaign status updates and assist with client reporting; • Troubleshoot project bottlenecks and escalate issues when needed; • Support process improvements and contribute to overall team efficiency;

• Overseeing end-to-end project management for Groups and U18s programs, ensuring quality and cost targets are met. • Managing all operational logistics for multiple groups simultaneously in a fast-paced environment. • Communicating daily with field staff, partners, and suppliers to ensure program delivery. • Developing and updating location playbooks to ensure delivery processes are consistent across all itineraries. • Completing health and safety audits, risk assessments, and emergency action plans for all locations. • Developing and managing budgets, keeping financial forecasts up to date, and optimising cost structures. • Collaborating with Business Development, Sales, and Impact teams to ensure accurate reporting and program alignment.