• Provide successful definition, implementation, and delivery of complex projects that require cross-functional collaboration. • Track and monitor project progress, schedule, and logistical coordination. • Facilitate communication to all levels of stakeholders. • Produce documentation and reports. • Deliver projects within budget, on time and as expected by the scope defined with the customer. • Provide Functional Consultancy guidance and support where needed.

• Track deadlines, deliverables, campaign launches, and performance updates across teams; • Schedule and facilitate cross-functional meetings; document and distribute action items; • Maintain internal project boards and workflows (e.g., Jira, ClickUp); • Coordinate creative production tasks such as ad copy, asset requests, and approvals; • Compile campaign status updates and assist with client reporting; • Troubleshoot project bottlenecks and escalate issues when needed; • Support process improvements and contribute to overall team efficiency;

• Overseeing end-to-end project management for Groups and U18s programs, ensuring quality and cost targets are met. • Managing all operational logistics for multiple groups simultaneously in a fast-paced environment. • Communicating daily with field staff, partners, and suppliers to ensure program delivery. • Developing and updating location playbooks to ensure delivery processes are consistent across all itineraries. • Completing health and safety audits, risk assessments, and emergency action plans for all locations. • Developing and managing budgets, keeping financial forecasts up to date, and optimising cost structures. • Collaborating with Business Development, Sales, and Impact teams to ensure accurate reporting and program alignment.

• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. • Drive for results by consistently achieving goals and completing tasks/activities on time. • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. • Adapt to a fast-paced environment with evolving process enhancements. • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.