• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. • Drive for results by consistently achieving goals and completing tasks/activities on time. • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. • Adapt to a fast-paced environment with evolving process enhancements. • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

• Coordinate communications among client staff, FHC project team members, subject matter experts, and other stakeholders throughout the project lifecycle • Develop project approach, design tasks, propose task assignments, and assign to team members in collaboration with the Project Director • Actively manage project budgets, staffing assignments and contract timelines • Lead deliverables development from start to finish including drafting documents and obtaining final client approval

• Contributes to the organization, operation, and growth of ODAE, including its work with Medicaid and APCD data systems. • Manages projects throughout ODAE’s data request lifecycle. • Establishes project scope, coordinates work among team members, and ensures timely delivery of deliverables. • Coordinates communications among client staff, project team members, and other stakeholders throughout the project lifecycle. • Uses project management tools to develop, implement, and maintain workplans, timelines, and budgets. • Anticipates project risks; designs approaches to avert potential trouble. • Leads development and use of business requirements documents, product backlog and issue tracker. • Ensures project deliverables are properly scoped, documented, and vetted during the planning stage.

Role Description We are seeking a Project Leader to guide and fully own the development of processes and procedures for preparation of technical proposals and bid packages for safety system modernization projects in the nuclear I&C sector. This role connects engineering, product teams, and commercial functions to build solutions based on our standard digital I&C products. The Project Leader is responsible for the entire bid cycle: - Capturing requirements - Shaping the solution architecture - Developing costs and pricing inputs This person will help position the business to win by ensuring our processes and procedures for developing proposals are technically sound and aligned with regulatory expectations. The role also includes training and developing bid managers to become highly capable proposal leaders over time. Key Responsibilities - Lead and coordinate the development of bid blocks for use in the bid development process. - Work with account managers and subject matter experts to clarify details and resolve ambiguities. - Develop bid blocks for system concepts using our portfolio of standard safety-class I&C products. - Partner with engineering teams to confirm the technical soundness, feasibility, and licensing readiness of proposed configurations. - Develop the technical cost basis, including equipment, engineering hours, testing, and project execution needs for standardized modules. - Work with Finance and Commercial teams to identify cost optimization options. - Identify technical and execution risks and incorporate mitigation strategies into the proposal development process. - Ensure all materials meet internal quality expectations. - Coordinate input from Product Management, Engineering, Licensing, Quality, and Supply Chain. - Train, coach, and mentor bid managers to strengthen their technical proposal capabilities. - Develop playbooks, templates, and best practices to help bid managers become experts in safety I&C modernization proposals. - Provide ongoing guidance and oversight to ensure consistent quality, rigor, and alignment across all bids. - Improve templates, cost models, and standard solution approaches to reduce bid cycle time and improve consistency. - Capture lessons learned from each proposal to strengthen future bids. - Contribute to developing standardized modernization packages and repeatable system architectures. Qualifications - Bachelor’s degree in Electrical Engineering, Nuclear Engineering, Systems Engineering, or a related field. - 10+ years of experience in nuclear I&C, digital safety systems, system engineering, or modernization programs. - Strong understanding of digital safety-class platforms, system architectures, and relevant nuclear regulatory standards. - Demonstrated experience leading technical proposals or system design efforts. - Excellent communication and coordination skills across technical and commercial teams. - Strong technical writing and documentation skills. - Ability to mentor and develop junior or mid-level team members. Requirements - Experience with safety-related digital I&C modernization (e.g., RPS, ESFAS, or plant safety system upgrades). - Familiarity with configurable standard product lines and platform-based system design. - PMP or similar certification. - Experience supporting utility customers, EPC firms, or nuclear OEMs. Benefits - Salary: $130,000 - $176,000 and may also include annual incentives and performance bonuses. - Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long- and short-term disability, and optional supplemental plans (critical illness, accident, hospital indemnity, dependent life). - Retirement: 401(k) with employer match. - Paid Time Off: Up to 3 weeks of vacation, 8 sick days, and 13 paid holidays annually. - Extra Perks: Lifestyle spending account, employer paid mental health support, education reimbursement, professional development opportunities, adoption assistance, parental leave, and employee assistance programs.