• Overseeing end-to-end project management for Groups and U18s programs, ensuring quality and cost targets are met. • Managing all operational logistics for multiple groups simultaneously in a fast-paced environment. • Communicating daily with field staff, partners, and suppliers to ensure program delivery. • Developing and updating location playbooks to ensure delivery processes are consistent across all itineraries. • Completing health and safety audits, risk assessments, and emergency action plans for all locations. • Developing and managing budgets, keeping financial forecasts up to date, and optimising cost structures. • Collaborating with Business Development, Sales, and Impact teams to ensure accurate reporting and program alignment.

• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. • Drive for results by consistently achieving goals and completing tasks/activities on time. • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. • Adapt to a fast-paced environment with evolving process enhancements. • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

• Coordinate communications among client staff, FHC project team members, subject matter experts, and other stakeholders throughout the project lifecycle • Develop project approach, design tasks, propose task assignments, and assign to team members in collaboration with the Project Director • Actively manage project budgets, staffing assignments and contract timelines • Lead deliverables development from start to finish including drafting documents and obtaining final client approval

• Contributes to the organization, operation, and growth of ODAE, including its work with Medicaid and APCD data systems. • Manages projects throughout ODAE’s data request lifecycle. • Establishes project scope, coordinates work among team members, and ensures timely delivery of deliverables. • Coordinates communications among client staff, project team members, and other stakeholders throughout the project lifecycle. • Uses project management tools to develop, implement, and maintain workplans, timelines, and budgets. • Anticipates project risks; designs approaches to avert potential trouble. • Leads development and use of business requirements documents, product backlog and issue tracker. • Ensures project deliverables are properly scoped, documented, and vetted during the planning stage.