Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Main Responsibilities Customer Onboarding & Delivery - Lead end‑to‑end technical onboarding for enterprise customers, from kickoff through production go‑live - Responsible for verifying and implementing the detailed technical design working with and in coordination with the technical project leads - Own onboarding milestones including device ingestion, CMDB readiness, connectivity validation, monitoring enablement, and E2E testing - Manage multiple onboarding efforts in parallel while maintaining delivery quality and customer confidence - Coordinate and validate backend technical dependencies required for onboarding, Partner closely with network, cloud/infrastructure, and security teams to ensure secure, compliant connectivity prior to enabling monitoring or ticketing workflows - Oversee onboarding into monitoring and management platforms (e.g., CMDB, monitoring tools, incident workflows) - Ensure backend technical readiness is complete before activating alerting, ticket creation, or resolver workflows - Validate integration dependencies across monitoring, incident, and operational support teams - Act as the primary onboarding coordinator across engineering, security, platform, Technical Account Manager, and customer technical teams - Translate technical risks and blockers into clear mitigation plans and executive‑level updates - Maintain onboarding plans, risks, dependencies, and status reporting What We Look For in a Candidate Bachelors degree or equivalent education and experience. Typically 10+ years related experience or 8+ years related experience with Masters degree. - 8+ years of experience in technical project management, design or other client technical engagement or service delivery experience - Direct experience onboarding customers into networked, monitoring, or managed services platforms such as Service Now - Demonstrated success coordinating designs and planning activities network, firewall, and cloud dependencies for production go‑lives - Background in managed services, NOC, infrastructure, or enterprise IT operations environments - Excellent communication skills with proven experience working directly with external customers, technical teams and various level of Executive Leadership - Networking or cloud fundamentals certification (or equivalent practical experience) - Experience with modern delivery methodologies such as Agile and associated tools (Jira, ADO, etc.) The Role Primarily responsible for onboarding design, planning, execution and coordination activities for external customers into Lumen’s service management platforms as well as ensuring transition handoff to the various managed services support teams. This role is responsible for end‑to‑end onboarding execution, with a strong emphasis on backend technical readiness, including network connectivity, IPSec tunnels, firewall, inventory, eBonding, coordination etc. The ideal candidate is comfortable operating with external customers and various technical teams, (such as IT, infrastructure, network) ensuring customers are technically ready to go live across complex, secure environments.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341622 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requisition ID: 65163 Title: Technical Account Manager (remote) Salary Range: Salary Minimum: $70,000.00 Salary Maximum: $90,000.00 Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Medical Education department based in Naples, Florida is made up of over 20 physicians, physician assistants and other healthcare professionals. Arthrex is actively searching for a Technical Account Manager to join the Medical Education team. The successful candidate will work alongside a department of expert orthopedic healthcare professionals, world class faculty, and product management. Main Objective: The Technical Account Manager is responsible for making Arthrex Medical Education learning program customers successful by driving adoption, high customer satisfaction, and ensuring customer retention. They will help learning program customers attain greater learner engagement and program value, driving program health and success. The Technical Account Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. As the customer support lead for Arthrex Medical Education digital learning products, the Technical Account Manager will work to ensure that the health and support of key software products are being met. Additionally, they are responsible for overseeing training and support associated with the digital learning software used by Arthrex internal and external customers.  Essential Duties & Responsibilities: - Accountable for the customer’s overall success with Arthrex Medical Affairs learning programs, including onboarding, adoption, retention, customer health, and satisfaction  - Act as a trusted customer point of contact throughout the customer’s lifecycle, define measurable success, plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels  - Drive adoption of Arthrex Medical Education digital learning programs, using data to provide insights and progress customers through the customer lifecycle. - Develop, drive and measure key performance metrics such as customer satisfaction, customer retention, customer churn, volume trends, net promoter score, success of Technical Account initiatives, and the overall health of the customer experience. Accountable for all metrics related to customer experience.  - Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources  - Become a champion of Arthrex digital learning programs and products, and use this knowledge to effectively guide customers towards their desired outcomes  - Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement  - As the customer liaison for Medical Education learning software products, evaluate client requests to ensure that critical issues are resolved  - Be the voice of the customer internally at Arthrex by sharing strategic use-cases, process improvements and asks back into the internal ecosystem  - Contribute to ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success  - Responsible for developing policies, procedures, knowledge base content, and training guides related to customer support and success  - Engage with learning technology and Arthrex stakeholders to translate customer feedback into product requirements and feature enhancements. Review and provide input on proposed changes to ensure customer satisfaction.  - Lead a monthly review of progress and updates for the leadership team Knowledge/Skills: - Passion for technology and driving measurable outcomes  - Understanding and application of basic principles and concepts related to Technical Account management and operations  - Knowledge and skills in account planning and developing strategic Technical Account plans  - Strong consulting skills and proven results working as a trusted advisor to drive value for clients  - Ability to prioritize, multi-task, and perform effectively under pressure  - Effective project management and organizational skills, specifically managing a high-volume customer base  - Exceptional organizational, presentation, and communication skills, both verbal and written  - Existing knowledge of software in digital learning (Intellum) with the ability to articulate its features and benefits to all levels   - Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners  - Ability to work both collaboratively and autonomously with a strong work ethic and positive attitude - Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility Experience and Education Required: - Bachelor’s Degree required, preferably in business administration or education. - Technical certifications or professional development related to Planhat, Salesforce, Asana preferred. - Technical certifications or professional development related to Technical Account, public speaking, or similar preferred. - 3 years of Technical Account experience in a medical device or technology organization required. - Experience with Planhat, Salesforce, UserPilot, or Asana preferred. Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

• Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management. • Design and maintain dashboards, reporting frameworks, and performance metrics. • Monitor inbound contact submissions and execute initial outreach. • Maintain CRM hygiene and support ongoing business development tracking and follow-up processes. • Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation. • Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution. • Ensure compliance with internal governance policies and maintain organized records for audit purposes. • Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments. • Track partnership-related budgets and support financial reporting. • Manage inventory, distribution, and recovery of test devices and partner hardware assets. • Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution. • Support the Head of Ecosystem Development by tracking Health in-app marketing program requests.

Role Description As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: - Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. Qualifications - 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment. - Strong understanding of APIs and system integrations. - Coding experience in Node.js and Python. - Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. - Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. - Proven experience in managing multiple projects simultaneously while meeting deadlines. Requirements - Experience in the e-commerce or AI industry. - Familiarity with customer service platforms and helpdesk systems. Benefits - Fully remote with all-access to workspace of your choice. - Competitive Salary & Equity Package. - Generous Vacation Policy (25 Days). - Birthday Off (in addition to Vacation Policy). - Monthly Fitness Stipend. - Medical, Dental, Vision Health Insurance for US-based Employees. - 401k for US-based Employees.