Requisition ID: 65163 Title: Technical Account Manager (remote) Salary Range: Salary Minimum: $70,000.00 Salary Maximum: $90,000.00 Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Medical Education department based in Naples, Florida is made up of over 20 physicians, physician assistants and other healthcare professionals. Arthrex is actively searching for a Technical Account Manager to join the Medical Education team. The successful candidate will work alongside a department of expert orthopedic healthcare professionals, world class faculty, and product management. Main Objective: The Technical Account Manager is responsible for making Arthrex Medical Education learning program customers successful by driving adoption, high customer satisfaction, and ensuring customer retention. They will help learning program customers attain greater learner engagement and program value, driving program health and success. The Technical Account Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. As the customer support lead for Arthrex Medical Education digital learning products, the Technical Account Manager will work to ensure that the health and support of key software products are being met. Additionally, they are responsible for overseeing training and support associated with the digital learning software used by Arthrex internal and external customers.  Essential Duties & Responsibilities: - Accountable for the customer’s overall success with Arthrex Medical Affairs learning programs, including onboarding, adoption, retention, customer health, and satisfaction  - Act as a trusted customer point of contact throughout the customer’s lifecycle, define measurable success, plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels  - Drive adoption of Arthrex Medical Education digital learning programs, using data to provide insights and progress customers through the customer lifecycle. - Develop, drive and measure key performance metrics such as customer satisfaction, customer retention, customer churn, volume trends, net promoter score, success of Technical Account initiatives, and the overall health of the customer experience. Accountable for all metrics related to customer experience.  - Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources  - Become a champion of Arthrex digital learning programs and products, and use this knowledge to effectively guide customers towards their desired outcomes  - Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement  - As the customer liaison for Medical Education learning software products, evaluate client requests to ensure that critical issues are resolved  - Be the voice of the customer internally at Arthrex by sharing strategic use-cases, process improvements and asks back into the internal ecosystem  - Contribute to ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success  - Responsible for developing policies, procedures, knowledge base content, and training guides related to customer support and success  - Engage with learning technology and Arthrex stakeholders to translate customer feedback into product requirements and feature enhancements. Review and provide input on proposed changes to ensure customer satisfaction.  - Lead a monthly review of progress and updates for the leadership team Knowledge/Skills: - Passion for technology and driving measurable outcomes  - Understanding and application of basic principles and concepts related to Technical Account management and operations  - Knowledge and skills in account planning and developing strategic Technical Account plans  - Strong consulting skills and proven results working as a trusted advisor to drive value for clients  - Ability to prioritize, multi-task, and perform effectively under pressure  - Effective project management and organizational skills, specifically managing a high-volume customer base  - Exceptional organizational, presentation, and communication skills, both verbal and written  - Existing knowledge of software in digital learning (Intellum) with the ability to articulate its features and benefits to all levels   - Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners  - Ability to work both collaboratively and autonomously with a strong work ethic and positive attitude - Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility Experience and Education Required: - Bachelor’s Degree required, preferably in business administration or education. - Technical certifications or professional development related to Planhat, Salesforce, Asana preferred. - Technical certifications or professional development related to Technical Account, public speaking, or similar preferred. - 3 years of Technical Account experience in a medical device or technology organization required. - Experience with Planhat, Salesforce, UserPilot, or Asana preferred. Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

• Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management. • Design and maintain dashboards, reporting frameworks, and performance metrics. • Monitor inbound contact submissions and execute initial outreach. • Maintain CRM hygiene and support ongoing business development tracking and follow-up processes. • Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation. • Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution. • Ensure compliance with internal governance policies and maintain organized records for audit purposes. • Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments. • Track partnership-related budgets and support financial reporting. • Manage inventory, distribution, and recovery of test devices and partner hardware assets. • Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution. • Support the Head of Ecosystem Development by tracking Health in-app marketing program requests.

Role Description As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: - Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. Qualifications - 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment. - Strong understanding of APIs and system integrations. - Coding experience in Node.js and Python. - Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. - Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. - Proven experience in managing multiple projects simultaneously while meeting deadlines. Requirements - Experience in the e-commerce or AI industry. - Familiarity with customer service platforms and helpdesk systems. Benefits - Fully remote with all-access to workspace of your choice. - Competitive Salary & Equity Package. - Generous Vacation Policy (25 Days). - Birthday Off (in addition to Vacation Policy). - Monthly Fitness Stipend. - Medical, Dental, Vision Health Insurance for US-based Employees. - 401k for US-based Employees.

About seoClarity seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations. Job Summary & Responsibilities Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills. What you will be doing - Assist with implementation and configuration of seoClarity Product to new and existing clients; - Assist with escalation of technical platform issues; - Help to identify areas of the platform for enhancement and improvements; - Partner with development team and product team to help resolve the platform problems and implement platform enhancements; - Responsible for reactive platform messaging (internal & external); - Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded; - Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers. Requirements The Ideal Candidate: - Experience implementing a SaaS or Cloud based Product Service; - Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software; - Possesses the ability to understand complex technical concepts, and then train external users on those concepts; - Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.); - Advanced Excel Skills; - Must be a team player and build good working relationships across all functions; - Strong background in a dynamic, problem solving, customer service environment; - Outstanding verbal and written communication skills; - Ability to work in a fast-paced environment with multiple projects under tight deadlines; - Ability to articulate technical issues in a meaningful way to both teams and executive level management. Benefits Compensation - Base Salary Range: $120,000 – $150,000 per year. - Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency. - Paid Time Off - Work from home - Paid Holidays - 401k with company matching - Employee Stock Options - Company paid life insurance - Free coffee and snack pantry - Room for growth