About seoClarity seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations. Job Summary & Responsibilities Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills. What you will be doing - Assist with implementation and configuration of seoClarity Product to new and existing clients; - Assist with escalation of technical platform issues; - Help to identify areas of the platform for enhancement and improvements; - Partner with development team and product team to help resolve the platform problems and implement platform enhancements; - Responsible for reactive platform messaging (internal & external); - Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded; - Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers. Requirements The Ideal Candidate: - Experience implementing a SaaS or Cloud based Product Service; - Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software; - Possesses the ability to understand complex technical concepts, and then train external users on those concepts; - Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.); - Advanced Excel Skills; - Must be a team player and build good working relationships across all functions; - Strong background in a dynamic, problem solving, customer service environment; - Outstanding verbal and written communication skills; - Ability to work in a fast-paced environment with multiple projects under tight deadlines; - Ability to articulate technical issues in a meaningful way to both teams and executive level management. Benefits Compensation - Base Salary Range: $120,000 – $150,000 per year. - Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency. - Paid Time Off - Work from home - Paid Holidays - 401k with company matching - Employee Stock Options - Company paid life insurance - Free coffee and snack pantry - Room for growth

Joining Collibra’s Public Sector team The Account Program Manager (APM) serves as the strategic partner and relationship manager for Collibra Public Sectors’ Federal customers. This role is integral to ensuring customer satisfaction, driving adoption, and delivering value from Collibra’s solutions while collaborating closely with our Services and other GTM teams to create a seamless and resilient customer journey. This role directly influences retention, advocacy, and long-term account success. In this role, you will bridge the gap between customer mission needs and our software solutions, coordinating the technical team towards delivering successful implementation, adoption, and value. The APMs primary responsibility is to partner closely with sales, services, support, customer engineering, and product teams to proactively safeguard account health, revenue, and customer satisfaction, by proactively identifying and mitigating risk, preventing and managing escalations, and assessing customer health. Account Program Managers at Collibra are responsible for Relationship building and management - Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. - Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. - Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. - Support renewals and expansion by demonstrating technical value and best practices. - Understand customer mission objectives and map them to product capabilities. Advocacy & operational readiness - Provide guidance during onboarding, deployment, upgrades, and ongoing operations. - Coordinate technical discussions, architecture reviews, and solution design sessions. - Assist with documentation, technical presentations, and briefings for government stakeholders. - Coordinate product functionality and roadmap meetings between product customers and the customer. Planning and Project Management - Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives. - Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals. - Drive customer alignment on goals, success criteria, and acceptance milestones. - Track project progress and provide regular status updates to customers and internal leadership. - Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” in driving adoption of Collibra’s solutions. Manage scope, risks, issues, and dependencies across multiple concurrent projects. - Deliver reports for customers as required based on business objectives. Health Assessment and Risk Prevention - Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance). - Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization. - Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. - Advocate for customer needs internally, influencing product roadmap and prioritization. Escalation Prevention & Management - Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering. - Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements. - Be a customer advocate to ensure that escalations are resolved in a timely fashion. You have - 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar) - Experience supporting U.S. federal government customers (civilian, DoD, or IC) - Strong understanding of enterprise software, SaaS, or cloud-based solutions - Ability to explain complex technical concepts to both technical and non-technical audiences - Experience working in regulated or high-security environments - Excellent communication, organization, and stakeholder management skills - Experience deploying enterprise solutions - Knowledge of government hierarchy and operations - Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels - Familiarity with compliance frameworks such as FedRAMP, NIST 800-53 - Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent - Experience working with system integrators - Knowledge of government hierarchy and operations - A solid technical background in data management - Active or eligible U.S. Government security clearance You are - Superb in communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships within government entities - Fast learner with the ability to explain complex technical concepts to a variety of audiences - Excellent in communication, organization, and stakeholder management skills - Because this role supports the U.S. government business, it is required that this candidate be a U.S. citizen who resides on U.S. soil Measures of success - Within the first 30 days - Understand your customers objectives and ongoing efforts - Identify account risks and project blockers - Attend account team meetings for assigned accounts - Within the first 60 days - Develop a Success Plan for each assigned customer based on their objectives and ongoing efforts - Develop a remediation plan for customers at risk collaborating with the sales and technical teams - Participate in account team meetings for assigned accounts - Identify key customer contacts at all levels - Within the first 90 days - Begin to execute the Success Plan for each assigned customer - Begin to execute the remediation plan for customers at risk collaborating with the sales and technical teams - Lead account team meetings for assigned accounts - Begin to develop a relationship with key customer contacts at all levels Compensation for this role The standard base salary range for this position is $110,000- $150,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location. In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more. Benefits at Collibra Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits. We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra. At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

Procore is looking for Senior Customer Success Engineer to drive the success of Datagrid customers. In this role, you’ll be the product champion for Datagrid and serve as a core subject matter expert. You will succeed when our customers succeed adopting our platform and realizing measurable business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Senior Customer Success Engineer, you’ll help organizations understand best practices around AI implementation and platform adoption. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. Leveraging a consultative mindset and knowledge of the construction industry, you will provide clients with strategic recommendations on how to maximize the value of their technology. You’ll partner closely with forward deployed engineering, sales, product, and marketing. This position reports to the Head of Customer Success and can be based remotely from a US location San Francisco Bay Area is highly preferred or in our Carpinteria, CA, Tampa, FL, or Austin, TX offices. Travel: Willingness to travel up to 50% of the time. What you’ll do: - Make data driven recommendations to customers on how they can optimize the value of Datagrid based on customer analytics and industry best practices. - Craft value based presentations that address specific business problems and accelerate the adoption of the Datagrid platform. - Provide product roadmap and release updates to customers so they can benefit from our leading edge technology. - Lead product demonstrations and coordinate technical resources, both internal and external, to solve complex challenges. - Serve as a technical account manager by providing the highest level of responsiveness and service through clear and effective communication. - Foster a positive team culture by mentoring fellow team members and collaborating across the organization to develop best practices. - Master the Datagrid platform, AI implementation strategies, and emerging industry trends. - Travel up to 50% to client sites domestic and international, industry events, and other company offices. What we’re looking for: - 5+ years of experience in Customer Success, Professional Services, Technical Pre Sales, or Consulting within a SaaS, Data, or AI driven company. - Deep technical aptitude with extensive experience prompting LLMs and a strong understanding of agentic AI frameworks. - Proven ability to manage enterprise level customers, ensuring long term retention and revenue growth. - Strong business acumen with experience driving data driven decision making and value realization for clients. - Technical fluency in AI deployments, including a functional understanding of data pipelines, APIs, and model orchestration. - Ability to deconstruct complex business requirements to architect custom AI solutions and workflows. - Experience collaborating with forward deployed engineering teams to define the technical methods required for complex platform deployments. - Excellent communication and stakeholder management skills, with the ability to synthesize impactful intelligence from ambiguous data. - Ability to work cross functionally in a fast paced environment on time sensitive projects. - Outstanding presentation skills, whether in person, via virtual meetings, or in writing. - A background in the construction industry General Contracting, Subcontracting, Real Estate, etc. is highly preferred, but not required. - Bachelor’s degree is required, preferably in an Engineering discipline, Data Science, Computer Science, Construction Management, or Information Systems. If you thrive at the intersection of strategy, customer engagement, and data-driven success, we’d love to connect. Additional Information Base Pay Range: 42.58 - 58.50 USD Annual On Target Earning Range: 147,600.00 - 202,950.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Role Description A leader in Customer Engagement Tech seeks a highly skilled Technical Account Manager to engage with the client from project initiation to the day-to-day communication and interaction, monitoring client applications on several SaaS platforms. This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. - Positive attitude and strong communication skills. - Excellent command of the English language. - Ability to work efficiently in a fast-paced and potentially stressful environment. - Minimum of 2 years’ experience using a Case Management system (Salesforce and JIRA are preferred). - Experience delivering customer service across a diverse portfolio of software products in a SaaS environment. - Email template troubleshooting and analysis (HTML, Perl, JavaScript) experience. - Understanding of internet email standards and technology - DMARC, DKIM, SPF, BIMI, TLS. - Basic understanding of DNS and its role in networking. Qualifications - Minimum of 2 years' experience using a Case Management system (Salesforce and JIRA are preferred). - Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment. - Strong demonstrated oversight for handling complex client issues. - Background with Continuous Improvement and Project Management is recommended. - Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook. - Basic understanding of web application functionality and using SaaS hosted software. - Competent ability to manage multiple tasks in a Change Management workflow interacting with multiple ticketing systems. - Application administrator, user management, reports and configuration. - Email template troubleshooting and analysis (HTML, Perl, JavaScript). - Internet Email standards and technology - Experience with DMARC, DKIM, SPF, BIMI, TLS. - Basic understanding of DNS and its role in networking. - Familiarity with software revision control - GIT, Subversion - updating files, create merge requests for project changes. - Some Unix administration experience using bash command line to access, manage and modify files. Requirements - Manage overall client relationships, building strong rapport with clients and the client's team. - Introduce initiatives and solutions that grow the client's revenue and profit. - Provide governance for contract adherence. - Set expectations and deliver results accordingly. - Instill strong business ethics and sense of urgency in a multi-client business environment. - Work collaboratively across all departments through teamwork and mutual respect. - Monitor implementation of projects through closure and ensure client receives appropriate communications in a timely fashion. - Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction. - Work closely with clients and peers to understand and anticipate their needs. - Think through and solve complex problems; proactively provide mitigation for future problems. - Understand and interpret market research, analysis, write papers and data to provide insights to clients to effect positive business changes. - Stay informed of current industry best practices, working with clients and internal cross-functional teams to apply best practices where appropriate. - Interpret and understand KPIs, contracts, and SLAs. - Demonstrate innovative thinking and strong problem-solving skills. - Serve as client advocate within the company as well as company advocate to client. Benefits - Negotiable package & remuneration.