DigitalGenius

Role Description A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for our clients. You are the technical owner of customer implementations, ensuring every solution is scalable, secure, high-performance, and aligned with both business goals and our platform's capabilities. You'll spend your time turning messy real-world e-commerce problems into reliable AI-powered automations: - Designing flows - Wiring up integrations - Writing Python where the platform stops - Prompting and evaluating LLMs - Continuously raising the bar on what our AI agents can resolve autonomously Key Responsibilities - Solution Design & Implementation - Translate business requirements into scalable technical solutions on the DigitalGenius platform - Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases - Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.) - Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies - Technical Ownership (Post-Sales) - Lead new use case implementation projects - Ensure timely, high-quality launches with measurable automation impact - Troubleshoot complex technical challenges across systems, data, and AI behavior - Customer Collaboration - Partner with CSMs to align technical delivery with customer outcomes and ROI - Advise customers on best practices, scalability, AI strategy, and optimization - Support strategic expansions, new channels, and advanced use cases - Product Partnership - Provide structured feedback to Product based on what you see in real implementations - Identify feature and AI capability gaps and contribute to roadmap discussions - Participate in beta testing, model evaluations, and product validation initiatives - Optimization & Innovation - Continuously improve automation performance, resolution rates, and AI accuracy - Proactively identify opportunities for process improvements — both for customers and internally - Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices - Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better Qualifications - AI-first mindset. You're genuinely excited about LLMs and applied AI. - Automation / workflow mindset. You can translate business requirements into reliable flows. - Strong API + integration experience (building and debugging). - Python. Hands-on experience writing and shipping Python used by others. - Strong communication. You can explain technical concepts clearly to non-technical stakeholders. - Organization and project management. Strong organizational skills with the ability to manage workstreams. Preferred - Hands-on LLM experience. Prompting, classification, guardrails, evaluation, and tooling. - Low-code / workflow automation experience. Tools like Zapier, Make, Workato, etc. - E-commerce / OMS exposure (especially Shopify). - Customer service platforms. Zendesk, Salesforce Service Cloud, or similar. - SaaS delivery background. Implementations, solutions, or technical support in customer-facing environments. Benefits - Competitive Salary - Generous vacation time (25 days) + Birthday off - Environment to develop your skills without bureaucracy or red tape - Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 - Ongoing subscription to Mental Health Support Platform - Paid Claude/Cursor subscription — because we want you using the best AI tools every day - Learning budget to invest in courses, books, conferences, and certifications

• Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case. • Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window. • Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

• HubSpot administration & data hygiene • Keep HubSpot data accurate, complete, and up to date across deals, contacts, companies, and activities • Audit, fix, and consolidate existing HubSpot workflows • Create and update HubSpot properties as the commercial team’s needs evolve • Build and maintain reports and dashboards that the sales, CS, and leadership teams actually rely on • Triage and resolve day-to-day HubSpot tickets and requests from AEs, SDRs, CSMs, and leadership • Systems integration & GTM engineering • Bring our outbound tooling together • Ensure data flows cleanly across HubSpot, Gong, Apollo, Lemlist, Koncert, Lusha, SimilarWeb, Crossbeam, LinkedIn Sales Navigator, and our Claude MCP-based automations • Protect live experiments by enforcing change-control on workflows and automations • Identify and replace manual, untracked outreach work with properly tracked, automated processes • Targeting, segmentation & enrichment • Build and maintain segments of our target accounts & contacts • Run enrichment plays using paid data sources such as Apollo, SimilarWeb, and Lusha to keep our contact and account data fresh

Role Description A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for our clients. You are the technical owner of customer implementations, ensuring every solution is scalable, secure, high-performance, and aligned with both business goals and our platform's capabilities. You'll spend your time turning messy real-world e-commerce problems into reliable AI-powered automations — designing flows, wiring up integrations, writing Python where the platform stops, prompting and evaluating LLMs, and continuously raising the bar on what our AI agents can resolve autonomously. Key Responsibilities - Solution Design & Implementation - Translate business requirements into scalable technical solutions on the DigitalGenius platform - Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases - Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.) - Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies - Technical Ownership (Post-Sales) - Lead new use case implementation projects - Ensure timely, high-quality launches with measurable automation impact - Troubleshoot complex technical challenges across systems, data, and AI behavior - Customer Collaboration - Partner with CSMs to align technical delivery with customer outcomes and ROI - Advise customers on best practices, scalability, AI strategy, and optimization - Support strategic expansions, new channels, and advanced use cases - Product Partnership - Provide structured feedback to Product based on what you see in real implementations - Identify feature and AI capability gaps and contribute to roadmap discussions - Participate in beta testing, model evaluations, and product validation initiatives - Optimization & Innovation - Continuously improve automation performance, resolution rates, and AI accuracy - Proactively identify opportunities for process improvements — both for customers and internally - Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices - Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better Qualifications - AI-first mindset. You're genuinely excited about LLMs and applied AI. - Automation / workflow mindset. You can translate business requirements into reliable flows. - Strong API + integration experience (building and debugging). - Python. Hands-on experience writing and shipping Python used by others. - Strong communication. You can explain technical concepts clearly to non-technical stakeholders. - Organization and project management. Strong organizational skills with the ability to manage workstreams. Preferred - Hands-on LLM experience. Prompting, classification, guardrails, evaluation, and tooling. - Low-code / workflow automation experience. Tools like Zapier, Make, Workato, etc. - E-commerce / OMS exposure (especially Shopify). - Customer service platforms. Zendesk, Salesforce Service Cloud, or similar. - SaaS delivery background. Implementations, solutions, or technical support in customer-facing environments. Benefits - Competitive Salary - Generous vacation time (25 days) - Environment to develop your skills without bureaucracy or red tape - Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 - Ongoing subscription to Mental Health Support Platform - Paid Claude subscription — because we want you using the best AI tools every day - Learning budget to invest in courses, books, conferences, and certifications

Company: At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service. Role & Responsibilities: As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: - Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. This role is open to candidates in both the US and Canada, working East Coast business hours.

• Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers • Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue • Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification • Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders • Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own • Manage a territory of some of the top e-commerce brands in the market • Proactively establish new relationships within the e-commerce industry using a combination of networking online, events & the tools provided • Use your experience & knowledge to help the entire sales team thrive & develop • Ensure the CRM is up to date and report back to leadership regularly on pipeline, performance and forecast

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle. • Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. • Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers. • Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages. • Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones. • Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. • Effectively communicate project requirements, status, and results to clients in a high-touch customer success model. • Field customer support inquiries and manage escalations throughout the customer lifecycle. • Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Company: At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service. Role & Responsibilities: As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: - Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. This role is open to candidates in both the US and Canada, working East Coast business hours.

Company: At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service. Role & Responsibilities: As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: - Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. This role is open to candidates in both the US and Canada, working East Coast business hours.