• Lead the day-to-day management and operational delivery of the Operations Leadership Development Program (OLDP), supporting 140+ associates across RTX businesses. • Execute program processes including rotation scheduling, onboarding, learning events, performance management coordination, and off-placement into full-time roles. • Ensure a consistent and high-quality experience for participants across rotational assignments and program milestones. • Own the design and delivery of functional learning experiences aligned to Operations capability needs. • Partner with functional leaders and subject matter experts to develop and deliver training that strengthens participants’ technical and operational capabilities. • Ensure functional learning complements the enterprise leadership development curriculum established by RTX Learning & Development. • Partner closely with the RTX Learning & Development team, which defines the enterprise leadership development framework and common program elements across rotational programs. • Execute leadership development programming and shared program components in alignment with enterprise standards and governance. • Contribute insights and recommendations to support the ongoing evolution of rotational programs within the broader L&D ecosystem. • Oversee the design and coordination of rotational assignments across RTX businesses to ensure meaningful development opportunities and exposure to key operational capabilities. • Monitor the quality and developmental rigor of assignments through ongoing engagement with associates and assignment managers. • Provide coaching and developmental guidance to program participants throughout their rotations. • Partner with RTX Talent Acquisition and University Relations teams to attract and hire top early-career talent from target universities and programs. • Maintain relationships with key university partners and represent RTX and the OLDP at recruiting events and campus engagements. • Collaborate with Operations leaders, HR Business Partners, and assignment managers to ensure rotational assignments align with business priorities and workforce capability needs. • Communicate program updates, participant progress, and outcomes to key stakeholders. • Track and analyze program metrics including participant performance, retention, placement outcomes, and leadership pipeline impact. • Identify opportunities to strengthen program operations, functional learning, and the overall participant experience. • Support the ongoing evolution of rotational programs as RTX continues to mature its enterprise leadership development ecosystem.

• Ensures that correct processes, methodologies, and risk assessment are used on all projects. • Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized. • Monitors process performance against profitability, on time delivery, and quality targets. • Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks. • Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld. • Leads and participates in client meetings, status updates, and Quarterly and other Business Reviews. • Actively manages any reported deficiency in RWS deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. • Ensures timely and professional completion of root cause investigations, resolution, effectiveness verification, and client-facing CAPA reports. • Participates in RFP responses for new opportunities and client-facing bid defence meetings.

• Own day-to-day maintenance of the core program ops system • Provide screening and onboarding admin support • Provide payouts administration support • Maintain and improve the key program ops admin databases • Reduce manual work by building, testing, and iterating on AI-assisted workflows

• Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. • Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. • Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. • Support renewals and expansion by demonstrating technical value and best practices. • Understand customer mission objectives and map them to product capabilities. • Provide guidance during onboarding, deployment, upgrades, and ongoing operations. • Coordinate technical discussions, architecture reviews, and solution design sessions. • Assist with documentation, technical presentations, and briefings for government stakeholders. • Coordinate product functionality and roadmap meetings between product customers and the customer. • Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives. • Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals. • Drive customer alignment on goals, success criteria, and acceptance milestones. • Track project progress and provide regular status updates to customers and internal leadership. • Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” in driving adoption of Collibra’s solutions. • Deliver reports for customers as required based on business objectives. • Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance). • Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Advocate for customer needs internally, influencing product roadmap and prioritization. • Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering. • Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements. • Be a customer advocate to ensure that escalations are resolved in a timely fashion.