Oscar

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations. • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways. • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times. • Participate in process improvement projects. • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI). • Compliance with all applicable laws and regulations. • Other duties as assigned.

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with credentialing. • Interact daily with providers or internal Oscar teams according to assignment needs • Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations • Form working relationships with internal and external stakeholders. • Support the leadership team by identifying issues through established escalation pathways • Be accountable for monitoring and tracking the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Be an active participant in process improvement initiatives • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate. • Outreach members who are more chronically ill based on historical and suspected health information. • Engage members who have a lower probability of seeing their PCP. • Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider. • Cross-train into urgent care and/or virtual primary care service line • Interact with members virtually, including virtual assessment, diagnosis and treatment. • Compliance with all applicable laws and regulations • Other duties as assigned

• Handle inbound and outbound calls, secure messages and/or email communications with members or providers • Manage queue work and and assigned caseload through efficient dashboard management • Identify, investigate, and resolve issues within determined SLAs • Collaborate with colleagues, Experts, and Leads to identify trends and roadblocks • Utilize internal tools and resources seamlessly • Effectively communicates findings and resolutions with providers and internal departments • Support Member and Provider Services Representatives with complex issues, workflows, and training • Escalate updates or incorrect information in the internal knowledge management system for Member and Provider Services • Partner with production teams across the LifeCycles to improve the member and provider experience • Compliance with all applicable laws and regulations • Other duties as assigned

• Provide high quality care for patients in a virtual setting • Collaborate with Physicians and/or Advanced Practice Leads on the Care Team as needed • Follow up on labs, imaging, and closed loop communication with patients and other providers • Use tooling to allow virtual 'exams' including remote home monitoring equipment • Participate in collaborative care model with various care team members • Provide feedback to support improvement in operational workflows and product features • Compliance with all applicable laws and regulations