• Run a consistent QA cadence, executing regular sampling and scoring across CX interactions • Surface weekly insights and recurring patterns, then drive fixes through training, documentation, or process updates • Own CX knowledge and documentation, maintaining a clear, trusted single source of truth • Proactively update policies, macros, and help content based on product changes, QA findings, and recurring issues • Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends • Manage escalations and exceptions with speed, clarity, and strong ownership across all channels, including phone as needed • Ensure clean documentation, clear handoffs, and follow-through through resolution • Support order operations and investigations end to end, including shipping issues, replacements, returns, and lost packages • Partner closely with our BPO team and team captains to unblock edge cases and close feedback loops through training and documentation

• Respond to inbound leads via GHL calls, SMS, and email within SLA • Send application links and answer basic renter inquiries • Screen and approve/deny renters based on set criteria • Send contracts, collect deposits and payments, and ensure full compliance • Coordinate vehicle pickups after contracts and payments are completed • Manage renewals, payment follow-ups, and escalations • Handle inbound renter support and escalate issues when required • Maintain accurate CRM records, documents, and file organization • Ensure 100% documentation, payment, and agreement compliance

• Leverage a senior-level network within USSOCOM and its Component Commands (e.g., USASOC, AFSOC, NSW, MARSOC) to shape requirements and sponsor Silvus capabilities within rapid fielding and modernization initiatives. • Drive early visibility for Silvus in emerging SOF Programs of Record, Operational Imperatives, and rapid acquisition pathways including SOF AT&L technology insertions. • Position Silvus within SOF communications and EW concepts, ensuring technical alignment to low-SWaP, resilient, multi-band edge networking in highly contested environments. • Serve as the senior “market anchor” for USSOCOM, coordinating a team-based pursuit model across Strategic Growth, DoD Account Sales, and OEM/Prime Sales. • Align internal stakeholders (Sales, Engineering, Product, Capture, Executive Leadership) to deliver unified messaging and pursuit strategy for priority SOF efforts. • Partner with Motorola Solutions and MSI Government Affairs to synchronize advocacy and policy outreach. • Provide continuous market insight to Silvus leadership — capturing trends in SOF communications, tactical networking, and spectrum operations. • Identify and cultivate emerging opportunities for long-term revenue growth through special operations acquisition channels. • Represent Silvus at senior SOF, DoD, and industry forums to promote thought leadership for Silvus MN-MIMO waveform and Spectrum Dominance technology. • Develop and execute the USSOCOM Market Development Plan, defining shaping objectives, key relationships, and pursuit milestones in coordination with SOF Sales/BD stakeholders. • Contribute to Silvus’ pipeline growth by ensuring multi-year program opportunities are identified and matured toward Business Development hand-off.

• Work in all aspects of the bridge loan cycle at Knock. From loan set up and disclosures, to reviewing and approving the bridge loan to preparing closing documents, you will move seamlessly through all phases of the loan process. • Assist gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings • Ensure minimum submission requirements and documents are met prior to submitting loans to processing • Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates, ICDs as well as compliance of APR requirements • Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed • Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines • Accurately condition loan files based on the loan application and file documentation • Consistent communication internally providing loan status and approval updates • Effective and consistent communication with external Lending Partners, Agents, and Borrowers • Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest • Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s) • Settle all closing issues timely, accurately, and always putting the customer experience first • Prepare and execute the transfer of lender funds for disbursement • Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers • Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing • Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.) • Verify the closing disclosure meets all required federal and/or program guidelines • Ensure closings adhere to lock confirmation, loan approval, and program guidelines • Provide timely communications regarding closing status as appropriate • Enter information into Encompass, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner • Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met • Audit signed closing documents to ensure complete and accurate package is received after closing and before funding • Excellent customer service is second nature, with a natural inclination to assist others • Efficiently and effectively manage and process a pipeline of loans daily while maintaining company turn times • Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team • Take on ad-hoc projects as they arise & always be willing to support your team where they need you