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End-to-End Virtual Staffing Solutions | Hire Simply, Scale Quickly
Operations & Phone Support VA
Location
United States
Posted
146 days ago
Salary
0
Seniority
Senior
Job Description
Operations & Phone Support VA
20four7VA
• Respond to inbound leads via GHL calls, SMS, and email within SLA • Send application links and answer basic renter inquiries • Screen and approve/deny renters based on set criteria • Send contracts, collect deposits and payments, and ensure full compliance • Coordinate vehicle pickups after contracts and payments are completed • Manage renewals, payment follow-ups, and escalations • Handle inbound renter support and escalate issues when required • Maintain accurate CRM records, documents, and file organization • Ensure 100% documentation, payment, and agreement compliance
Job Requirements
- Strong English communication (written and spoken)
- Hands-on experience with GoHighLevel (required)
- Experience with CRM pipelines, contracts, and payment processing
- Highly detail-oriented, organized, and compliant
- Calm, professional, and confident in handling payment-related conversations
Benefits
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 9:00 AM – 6:00 PM EST
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