• Work in all aspects of the bridge loan cycle at Knock. From loan set up and disclosures, to reviewing and approving the bridge loan to preparing closing documents, you will move seamlessly through all phases of the loan process. • Assist gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings • Ensure minimum submission requirements and documents are met prior to submitting loans to processing • Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates, ICDs as well as compliance of APR requirements • Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed • Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines • Accurately condition loan files based on the loan application and file documentation • Consistent communication internally providing loan status and approval updates • Effective and consistent communication with external Lending Partners, Agents, and Borrowers • Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest • Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s) • Settle all closing issues timely, accurately, and always putting the customer experience first • Prepare and execute the transfer of lender funds for disbursement • Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers • Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing • Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.) • Verify the closing disclosure meets all required federal and/or program guidelines • Ensure closings adhere to lock confirmation, loan approval, and program guidelines • Provide timely communications regarding closing status as appropriate • Enter information into Encompass, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner • Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met • Audit signed closing documents to ensure complete and accurate package is received after closing and before funding • Excellent customer service is second nature, with a natural inclination to assist others • Efficiently and effectively manage and process a pipeline of loans daily while maintaining company turn times • Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

• Support globally the RVP, Sales Operations Director and the General Managers on forecasting and business performance reviews • Coordinate the forecasting processes regionally and across strategic business units with the use of collaborating tools • Coordinate and drive the planning process • Establish high levels of data quality, accuracy, and consistency • Create and analyze a series of reports for tracking of sales and business results • Fulfill regular and ad hoc reporting requests. • Enhance reports on an ongoing basis • Identify opportunities for improvement and attend quarterly regional action planning meetings • Work closely with the regional field sales organizations to build profitable, balanced and compliant businesses • Implement sales tools, policies, directions and guidelines to standardize high quality sales processes across WW • Support Global Sales Operations team in cross-functional projects and strategic changes to systems and processes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Resident to support Decile Capital’s fundraising operations, LP research, investment diligence, and internal operational workflows as we scale our emerging manager investment strategy. This is an execution-oriented role with high ownership and exposure to fundraising and the venture capital ecosystem. The ideal candidate is entry level, highly organized and willing to work hard, including during peak fundraising cycles. This is an opportunity to work alongside the Decile Capital team at an early stage and gain hands-on experience in modern venture capital. Remote candidates will be considered. Applicants in the U.S. are preferred. Resident responsibilities will include: - Fundraising & LP Operations - Research LPs, family offices, and institutional allocators - Maintain and track LP pipelines and outreach - Support LP follow-ups and diligence requests - Prepare materials for due diligence - Dealflow & Investment Ops - Assist with deal intake and internal tracking - Support due diligence workflows (market, team, and comparable research) - Prepare internal summaries and briefing notes - Internal Coordination & Execution - Manage scheduling, logistics, and documentation for fundraising processes - Ensure accuracy and completeness across CRM and internal systems - Drive operational improvements to increase efficiency Qualifications - Exceptionally strong organizational skills - High work ethic and unwavering willingness to go the extra mile - Excellent written communication and attention to detail - Ability to handle entry-level operational tasks without ego - Ability to work in a fast-paced environment with shifting priorities - Bias toward action, follow-through, and problem-solving Requirements - Venture Institute and VC Lab Residency alumni (preferred) - Experience in venture, private equity, banking, consulting, or similar environments - Experience supporting fundraising workflows - CRM experience (Decile Hub preferred, not required) Benefits - Meaningful exposure to institutional venture capital fundraising - Opportunity to work directly with top-caliber investors - Competitive compensation commensurate with experience - Remote-first work environment with world-class teammates - A working schedule including flexible PTO - $45,000 - $65,000 a year How to Apply To apply, please submit the following: - Resume - LinkedIn profile - Cover letter outlining any fundraising support you've provided and measurable results. If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own end-to-end supply and brokerage operations • Manage the operational funnel from utility account creation through broker-ready and brokered status • Validate utility account setup, historical usage acquisition, and supplier readiness • Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage • Identify root causes of non-brokerage and partner cross-functionally to eliminate them • Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization • Run supplier-side operations and exceptions • Monitor enrollment success rates and investigate failures • Track and resolve cancellations, including process-attributable cancels • Serve as the first line of defense for supplier data integrity issues • Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows • Own contract synchronization health • Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas • Monitor sync health, backlog, and SLA adherence • Investigate failures across systems and identify patterns, regressions, and upstream data issues • Drive progress toward ≥99% of active contracts synced accurately and on time • Build the ops → product → automation feedback loop • Identify recurring failure modes, manual work, and operational pain points • Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes • Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact • Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort • Help move work from humans → systems → automation, quarter by quarter