Knock - Knockaway, Inc.

Loan Assistant - Remote Remote Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Loan Assistant - Remote As a fully remote Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing. This position works Pacific or Mountain time. - Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings - Successful and effective pipeline management consisting of 30 loan closings per month - Complete Patriot Act based on customer ID - Ensure minimum submission requirements and documents are met prior to submitting loans to processing - Assist other team members with any borrower requests - Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan - Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed - Excellent customer service is second nature, with a natural inclination to assist others - A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success - Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships - Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned - Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question - Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing - Continually learn, grow, and expand your knowledge of the mortgage origination process - Take on ad-hoc projects as they arise & always be willing to support your team where they need you Qualifications - You’ll bring: - 1+ years of experience in mortgage operations and/or processing - Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire - Recent experience working in the Pacific or Mountain Time Zone - Experience using Encompass, Blend and/or Google Suite required - You are comfortable with change and working in a fast-paced, startup environment - You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service - Ability to review and interpret internal guidelines - Process oriented with a keen eye for detail - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous - Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team - Education: High school diploma or equivalent Physical Requirements: - Set up and constantly operate a computer - Communicate and exchange accurate information to others via telephone or internet video applications The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary for this position is: $53,000 USD + incentive plan (bonus). This job posting will expire 6/15/2026. 💼 Offer & Employment Terms The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. ❓Why Knock 💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families. 🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach. 💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values. 🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs. 🎉 Enjoying Life & Making an Impact 🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment 🧘 Flexible Paid Time Off for full time employees 👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent 🎓 One thousand annually for professional development 🛡️ Life, AD&D and Disability insurance for full time employees 💰 401K (noncontributory by Knock) for all employees 💪 $75 monthly allowance for health & wellness 🏢 Up to $400 monthly for a co-working space for eligible employees 📶 $100 monthly allowance for home internet, mobile phone or other communication devices 🤝 $2,500 referral bonus for eligible employees ⚖️ Equal Opportunity Employer Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 🛑 Internal Applicants If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. 🌎 Remote Culture & Company Mission We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 📬 Recruiter Policy Please no recruitment firm or agency inquiries — you will not receive a reply from us. 📎 Application Tip PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote

• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded. • You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only. • You will innovate new and better ways to do things in order to meet company KPI’s • Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team. • Proactively manage and scale final document services with internal employees • Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level. • Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins. • Load balance as necessary in order to meet company SLA’s • Act as a resource to the team for escalations, questions, and exceptions • Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all • Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively. • Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions. • Once gaps are identified, write process, procedure and policy changes for review, training and implementation. • Follow up to ensure new processes/policies/procedures are adopted and functioning. • Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team • Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Role Description We’re looking for an Account Manager to drive renewals and expansion for existing customers. This is a commercial, individual contributor role responsible for owning the end-to-end renewal process. You’ll work closely with Developer Success, Sales, and Operations to ensure renewals are proactive, well-scoped, and reflect the value customers get from Knock. As an early hire in this function, you’ll also help shape how renewals are run as the company grows. - Own the full lifecycle of customer renewals, from early outreach through contract execution - Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations - Identify and pursue upsell and expansion opportunities during renewal cycles - Maintain accurate renewal forecasts and surface at-risk accounts early - Partner closely with Developer Success on account health and retention strategy - Collaborate with Sales on expansion opportunities and deal strategy - Work with Operations on pricing approvals, billing, and order forms - Help establish and improve renewal processes, templates, and tooling as volume scales - Manage and communicate priorities between internal teams and customer stakeholders Qualifications - 2–4 years of experience in renewals, account management, or customer success with commercial responsibility - Experience working in a B2B SaaS environment - Comfort negotiating pricing and contract terms with customers - Strong written and verbal communication skills - Highly organized and able to manage multiple renewal timelines in parallel - Familiarity with CRM tools (Salesforce or similar) - Understanding of SaaS metrics such as ARR, churn, and net revenue retention - Experience working at an early-stage or fast-growing company Requirements - Note: you can be a great fit even if you don’t perfectly match what’s described above. We know there’s a lot we don’t know and haven’t thought of yet, and we’re looking for teammates who can help us figure those things out. If that’s you, don’t hesitate to apply and tell us about yourself. Benefits - Base salary range: $90,000–$130,000 - Variable compensation tied to renewals and expansion - Equity as part of the total compensation package - Health, dental, and vision benefits - Flexible PTO - Remote-friendly work environment

Role Description We're looking for an infrastructure engineer to join our small but growing platform team. The platform team at Knock is responsible for building, scaling, and maintaining the core services and infrastructure that run Knock. You will have a high degree of ownership and autonomy in improving the Knock platform, starting with our foundational infrastructure. We’re an engineer-led team that obsesses over the reliability and availability of our service. We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply. Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself! What you’ll be doing in this role - Adopting a Terraform-backed EKS cluster, modernizing & maintaining it for elastic scale, reliability, performance, security, etc. - Going deep into troubleshooting Postgres performance, queues of every shape and size, and coming out the other side with a plan for scaling another 10x to 100x. - Identifying and correcting scaling issues before they affect our customers by relying on and improving our telemetry and traces in Datadog, AWS Cloudwatch, and Honeycomb. - Maintaining and improving upon our >99.95% uptime track record. - Supporting our product engineering team at moving fast to deliver customer value. Improving the day-to-day developer experience through canaries, faster cycle time, blue/green deploys, etc. - Joining on-call rotations on a schedule with the rest of the engineering team. - This position is both high autonomy and high accountability: you will have a lot of room to work and raise our existing standards, while also communicating those changes and bringing the rest of the team along for the ride, often in the form of runbooks & internal documentation. Qualifications - 4+ years experience as a DevOps engineer or similar in a startup or mid-sized company working with complex systems that operate at scale. - Experience working in and on production Kubernetes clusters using infrastructure as code (we use Terraform, but others like Pulumi or Cloudformation are fine too). - Experience working on complex AWS deployments (multi-account, complex VPC structure to support EKS, EKS experience). - Experience operating and scaling different database technologies. We use Aurora Postgres, Mongo, and ClickHouse so significant experience with at least one of these is a must. - Some past experience or familiarity operating and scaling different queues and streams across SQS, Kinesis, Kafka or similar. - Strong problem-solving skills with a focus on reliability, scalability, and performance. - Strong communications skills, with the ability to work in a fully distributed, remote-first team. A note on AI at Knock We’re a team that has fully embraced AI tools to help us in our day-to-day. We use these tools to accelerate us, but remain clear-eyed about where they shine and where the pitfalls lie. We’re not overly prescriptive about the tools you can use, and we encourage experimentation as we embrace this new method of working. We have a collaborative culture of figuring out together what works and what doesn’t — sharing what we’ve learned, comparing notes, and iterating on our workflows as the tooling landscape evolves. As a member of the Knock team, we expect you to be familiar with tools like Cursor, Claude Code, Codex, or similar to assist you in your job. You’ll be allowed to use these tools in some parts of your interview loop, but there will be times where we’ll ask that you refrain.

Role Description We're looking for a DevOps engineer to join our small but growing platform team. The platform team at Knock is responsible for building, scaling, and maintaining the core services and infrastructure that run Knock. You will have a high degree of ownership and autonomy in improving the Knock platform, starting with our foundational infrastructure. We’re an engineer-led team that obsesses over the reliability and availability of our service. We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply. Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself! What you’ll be doing in this role - Adopting a Terraform-backed EKS cluster, modernizing & maintaining it for elastic scale, reliability, performance, security, etc. - Going deep into troubleshooting Postgres performance, queues of every shape and size, and come out the other side with a plan for scaling another 10x to 100x. - Identifying and correcting scaling issues before they affect our customers by relying on and improving our telemetry and traces in Datadog, AWS Cloudwatch, and Honeycomb. If you see a blind spot, you are comfortable getting into the codebase to fix it. - Maintaining and improving upon our >99.95% uptime track record. - Supporting our product engineering team at moving fast to deliver customer value. Improving the day-to-day developer experience through canaries, faster cycle time, blue/green deploys, etc. - Joining on-call rotations on a schedule with the rest of the engineering team. - This position is both high autonomy and high accountability: you will have a lot of room to work and raise our existing standards, while also communicating those changes and bringing the rest of the team along for the ride, often in the form of runbooks & internal documentation. Qualifications - 4+ years experience as a DevOps engineer or similar in a startup or mid-sized company working with complex systems that operate at scale. - Experience working in and on production Kubernetes clusters using infrastructure as code (we use Terraform, but others like Pulumi or Cloudformation are fine too). - Experience working on complex AWS deployments (multi-account, complex VPC structure to support EKS, EKS experience). - Experience operating and scaling different database technologies. We use Aurora Postgres, Mongo, and ClickHouse so significant experience with at least one of these is a must. - Some past experience or familiarity operating and scaling different queues and streams across SQS, Kinesis, Kafka or similar. - Strong problem-solving skills with a focus on reliability, scalability, and performance. - Strong communications skills, with the ability to work in a fully distributed, remote-first team. We love to write long-form documents for us, our future selves, and our AI companions. A note on AI at Knock We’re a team that has fully embraced AI tools to help us in our day-to-day. We use these tools to accelerate us, but remain clear-eyed about where they shine and where the pitfalls lie. We’re not overly prescriptive about the tools you can use, and we encourage experimentation as we embrace this new method of working. We have a collaborative culture of figuring out together what works and what doesn’t — sharing what we’ve learned, comparing notes, and iterating on our workflows as the tooling landscape evolves. As a member of the Knock team, we expect you to be familiar with tools like Cursor, Claude Code, Codex, or similar to assist you in your job. You’ll be allowed to use these tools in some parts of your interview loop, but there will be times where we’ll ask that you refrain.

Role Description We’re looking for a Platform Engineering Manager to lead our small but growing platform team. The platform team at Knock is responsible for building, scaling, and maintaining the core services and infrastructure that run Knock. This is the first engineering manager hire we’re making at Knock, and this person will report directly to Chris, our CTO. You will have a high degree of ownership and autonomy over the platform team’s roadmap, the people on it, and how we operate. We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply. Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself! What you’ll be doing in this role - Hiring and building a high-performing platform team over the next year, identifying engineers who can balance craft with pragmatism and growing the team from where it is today to 2–4 additional ICs. - Owning the platform team’s roadmap and prioritization, making sure we’re aimed at the highest-priority business problems and balancing platform investments (reliability, scalability, developer experience) against feature delivery. - Coaching and developing the engineers on the team through regular 1-on-1s, stretch projects, and consequential decisions—rewarding outputs and impact, not inputs or theater. - Contributing to architecture decisions and design reviews for our platform services and infrastructure, and writing code strategically to unblock critical paths and set standards through example. - Leading and participating in incident response—debugging production issues, running postmortems, and driving reliability improvements off the back of them. - Partnering with the product engineering team to manage cross-team dependencies, establish support models, and define the SLAs and metrics that actually measure platform success. - Helping shape Knock’s broader engineering culture, standards, and tooling choices alongside the CTO. - This position is both high autonomy and high accountability: you will have a lot of room to set direction and raise our standards, while also bringing the rest of the team along for the ride and being accountable for the team’s outcomes and culture. Qualifications - 3+ years of experience as an engineering manager in a startup or mid-sized company, leading a platform or infrastructure team that operates at scale. - Strong technical foundations to own an inherently deeply technical area of our service. - A track record of hiring, growing, and retaining excellent engineers, and of building team cultures where people do their best work. - The judgment to delegate decision making and expertise to the team, and the instincts to know when to step in to move a decision along. - Comfort owning prioritization without a dedicated Product Manager partner. - Experience leading on-call rotations, incident response, and the operational maturity that comes with running a high-availability service. - Strong communication skills, with the ability to work in a fully distributed, remote-first team. A note on AI at Knock We’re a team that has fully embraced AI tools to help us in our day-to-day. We use these tools to accelerate us, but remain clear-eyed about where they shine and where the pitfalls lie. We’re not overly prescriptive about the tools you can use, and we encourage experimentation as we embrace this new method of working. We have a collaborative culture of figuring out together what works and what doesn’t — sharing what we’ve learned, comparing notes, and iterating on our workflows as the tooling landscape evolves. As a member of the Knock team, we expect you to be familiar with tools like Cursor, Claude Code, Codex, or similar to assist you in your job. You’ll be allowed to use these tools in some parts of your interview loop, but there will be times where we’ll ask that you refrain.

Role Description We’re looking for a Developer Success Engineer in the UK or Ireland to come join our growing team and help our customers be successful in using Knock to power their cross-channel notifications. Our users are technical. Most of them are developers. You will be responsible for meeting them where they are, building a relationship, and helping them get the most out of Knock. In this role, you’ll be on the front line, working with Knock customers throughout their lifecycle, from their initial trial of the product to implementation to expansion. What you'll be doing in this role - Serve as the primary, ongoing technical point of contact for our customers. - Have calls with contacts at our largest enterprise customers and answer inbound questions on email/Slack from our self-serve customers. - Become an expert in the Knock platform to help new and existing developers best use the product. - Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation. - Identify any blockers for a customer adopting Knock and help them overcome those obstacles. - Answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution. - Support Knock’s sales team in helping customers understand what is technically possible with Knock. - Create technical content to demonstrate best practices and specific use cases (e.g. sample apps, documentation, videos, etc.). - Deliver feedback to the product and engineering team on challenges faced by customers and help design and advocate for changes to overcome those challenges. - Manage and communicate priorities between internal and external stakeholders. Qualifications - A love for solving open-ended problems for customers and endless curiosity. - 2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company. - Experience at an early-stage startup. - A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective. - Prior development experience with one or more languages, such as JavaScript, Ruby, Python, Go, Java, or similar. - Excellent writing skills. - Located in UK/Ireland. Note You can be a great fit even if you don't perfectly match what's described above. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Closer/Funder At Knock, we believe buying your next home should be exciting — not stressful. That’s why we created the Knock Bridge Loan™, giving homeowners the power to unlock the equity in their current home so they can buy before they sell. And now, we’re looking for a Closer/Funder to help bring those transactions across the finish line. If you love working at a fast pace, thrive on details, and get satisfaction from delivering a flawless customer experience — we want to meet you! 💥 Why This Role Matters The Closing Team is the final, crucial stop in our customers' journey — and you’ll be the person making sure their dream of a new home becomes reality. You’ll be the calm in the chaos, the detail-obsessed expert, and the friendly guide that keeps everything (and everyone) on track. What You’ll Be Doing ✅ Prepare and send accurate Initial Closing Disclosures (ICDs) to borrowers — first impressions matter!✅ Troubleshoot and resolve closing issues quickly, always keeping the customer experience front and center.✅ Execute the transfer of lender funds so transactions close smoothly and on time.✅ Review every detail of loan documents (sales price, loan amount, vesting, etc.) — no stone left unturned.✅ Ensure everything complies with federal, state, and program guidelines.✅ Partner with Loan Officers, Bridge Loan Specialists, Loan Assistants, and settlement teams to keep deals moving.✅ Audit signed closing packages to guarantee accuracy before funds are released.✅ Own your pipeline — manage 50–60 loans per month with precision and care.✅ Be a mentor, collaborator, and knowledge-sharer — we grow together.✅ Jump into special projects or support your team whenever needed — we’ve got each other’s backs. What Makes You a Great Fit ✔ 3+ years of recent experience closing residential loans (cash-out refinance expertise = a huge plus!)✔ You thrive in a fast-paced, high-volume environment — juggling 50–60 closings per month? You’ve got this.✔ Details are your love language — you triple-check your work.✔ You live for creating a “wow” experience for customers.✔ You’re a proactive communicator — people never have to guess where things stand.✔ You’re organized, self-motivated, and love working independently.✔ Tech doesn’t intimidate you — you know your way around Encompass LOS and other lending systems. We are currently converting from Encompass > Meridian Link✔ You’ve worked remotely before and can stay connected in a distributed team. *Note: this position is 100% remote but the job boards require us to list a location so we pick one but you are not required to live there.*✔ You’re aligned with Knock’s values — people-first, open, courageous, and driven to make an impact. Bonus Points If You Have… ⭐ Experience with additional lending platforms or tools.⭐ A passion for mentoring and sharing your expertise.⭐ Extra certifications or training in mortgage or compliance. 🎓 Education - High school diploma or equivalent required. (Higher education may be preferred based on candidate experience.) Why You’ll Love Working at Knock 💡 Innovative mission: Revolutionizing homeownership.🌍 Remote-first: Work from anywhere — stay connected with a supportive, nationwide team.🚀 Startup energy: Fast-paced, high-growth, make-an-impact kind of vibe.🤝 People-first culture: We care about each other, our partners, and our customers.💬 Your voice matters: We value diverse perspectives and encourage bold ideas. Think you might be a fit? Even if you don’t check every box — apply anyway. We believe great people don’t always fit into a checklist. Physical Requirements: - Set up and constantly operate a computer - Communicate and exchange accurate information to others via telephone or internet video applications Compensation and Benefits: The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a remote first fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the base salary for this position is: $55,000 USD + bonus. This job posting expires on April 30, 2026. 💼 Offer & Employment Terms The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. ❓Why Knock 💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families. 🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach. 💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values. 🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs. 🎉 Enjoying Life & Making an Impact 🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment 🧘 Flexible Paid Time Off for full time employees 👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent 🎓 One thousand annually for professional development 🛡️ Life, AD&D and Disability insurance for full time employees 💰 401K (noncontributory by Knock) for all employees 💪 $75 monthly allowance for health & wellness 🏢 Up to $400 monthly for a co-working space for eligible employees 📶 $100 monthly allowance for home internet, mobile phone or other communication devices 🤝 $2,500 referral bonus for eligible employees ⚖️ Equal Opportunity Employer Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 🛑 Internal Applicants If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. 🌎 Remote Culture & Company Mission We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 📬 Recruiter Policy Please no recruitment firm or agency inquiries — you will not receive a reply from us. 📎 Application Tip PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes & procedures • Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your teams contributions towards Knock’s goals • Promote a culture that puts People First, with an emphasis on best-in-class customer service that delights customers and referral partners • Coach and guide your team in their development as lending professionals by maintaining an open door as a resource - teaching them how to fish instead of providing the fish and creating job aids, process, or policy where you see opportunities to do so • Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities • Partner with managers in Operations and other cross-functional stakeholders to remove obstacles for your team to get every loan to an on-time closing • Be a proactive knowledge source for Loan Officers, educating on mortgage services & products to assist Loan Advisors in helping customers determine the best options for their needs • Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team • Collaborate with the training coordinator to develop job aides for Loan Officers to thrive • Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Loan Officer We are seeking a sales-driven, professional Mortgage Loan Officer to join our team. As a Loan Officer at Knock you will drive business from loan application to funding of Knock Bridge Loans™. You will proactively work your pipeline to identify, develop, and maintain a strategic network of business relationships that provide new Knock Bridge Loan™ opportunities. - Meet and exceed sales targets monthly including applications and funded loans, with a minimum of 25 funded loans per month - Partner with Sr. Loan Officers, Account Executives and Sales Assistants to provide an excellent experience for our bridge loan customers and business partners from application to funded loan - Advise Knock customers of appropriate products, terms, and pricing, while gathering any additional required information - Meet or exceed on-time closing rate by overseeing your pipeline and working closely with cross-functional stakeholders to provide an experience that delights partners and customers - Maintain a loan application pipeline, ensuring compliance with federal and state regulations as well as company processes and procedures - Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education - Promote a culture that puts People First, with an emphasis on best-in-class customer service - Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team - Take on ad-hoc projects as they arise and always be willing to support your team where they need you Qualifications - You’ll Bring: - A minimum of 2 years recent experience as a Mortgage Loan Officer with an emphasis on purchase loans - Active NMLS license - Proficiency in FNMA and FHLMC guidelines - familiarity with non-conforming (jumbo) a plus - Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems - Education: High school or equivalent experience - Bilingual in Spanish preferred, but not required - Exceptional customer service and interpersonal skills with the ability to quickly establish rapport - You are comfortable with change and working in a fast-paced, startup environment - You are a team player and a fantastic verbal and written communicator - naturally inclined to deliver amazing customer service - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous - Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team - We encourage you to apply even if you don’t have every listed requirement Physical Requirements: - Set up and constantly operate a computer - Communicate and exchange accurate information to others via telephone or internet video applications The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary range estimate for this position is: $60,000.00 USD + incentive program (bonus). This position will expire on October 31, 2024. 💼 Offer & Employment Terms The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. ❓Why Knock 💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families. 🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach. 💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values. 🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs. 🎉 Enjoying Life & Making an Impact 🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment 🧘 Flexible Paid Time Off for full time employees 👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent 🎓 One thousand annually for professional development 🛡️ Life, AD&D and Disability insurance for full time employees 💰 401K (noncontributory by Knock) for all employees 💪 $75 monthly allowance for health & wellness 🏢 Up to $400 monthly for a co-working space for eligible employees 📶 $100 monthly allowance for home internet, mobile phone or other communication devices 🤝 $2,500 referral bonus for eligible employees ⚖️ Equal Opportunity Employer Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 🛑 Internal Applicants If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. 🌎 Remote Culture & Company Mission We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 📬 Recruiter Policy Please no recruitment firm or agency inquiries — you will not receive a reply from us. 📎 Application Tip PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote