• Support student housing properties with on-site management functions as assigned • Assist in the development and distribution of property operations resources • Implement strategic marketing plans and support leasing efforts, including marketing execution • Ensure property management software is accurate, up to date, and fully utilized • Partner with General Managers to build and maintain high-performing, collaborative teams • Maintain professional standards of management, communication, and reporting • Deliver first-class customer service to prospects and residents; ensure requests are handled promptly and professionally • Foster a professional, friendly, and welcoming office environment • Assist with lease processing, administration, and general administrative duties • Support collections, evictions, and other legal/administrative processes as needed • Contribute to the development of the company’s core strategic plan • Fill in for open property positions as needed across the portfolio • Perform other duties as assigned by the Supervisor.

• Run a consistent QA cadence, executing regular sampling and scoring across CX interactions • Surface weekly insights and recurring patterns, then drive fixes through training, documentation, or process updates • Own CX knowledge and documentation, maintaining a clear, trusted single source of truth • Proactively update policies, macros, and help content based on product changes, QA findings, and recurring issues • Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends • Manage escalations and exceptions with speed, clarity, and strong ownership across all channels, including phone as needed • Ensure clean documentation, clear handoffs, and follow-through through resolution • Support order operations and investigations end to end, including shipping issues, replacements, returns, and lost packages • Partner closely with our BPO team and team captains to unblock edge cases and close feedback loops through training and documentation

• Respond to inbound leads via GHL calls, SMS, and email within SLA • Send application links and answer basic renter inquiries • Screen and approve/deny renters based on set criteria • Send contracts, collect deposits and payments, and ensure full compliance • Coordinate vehicle pickups after contracts and payments are completed • Manage renewals, payment follow-ups, and escalations • Handle inbound renter support and escalate issues when required • Maintain accurate CRM records, documents, and file organization • Ensure 100% documentation, payment, and agreement compliance

• Leverage a senior-level network within USSOCOM and its Component Commands (e.g., USASOC, AFSOC, NSW, MARSOC) to shape requirements and sponsor Silvus capabilities within rapid fielding and modernization initiatives. • Drive early visibility for Silvus in emerging SOF Programs of Record, Operational Imperatives, and rapid acquisition pathways including SOF AT&L technology insertions. • Position Silvus within SOF communications and EW concepts, ensuring technical alignment to low-SWaP, resilient, multi-band edge networking in highly contested environments. • Serve as the senior “market anchor” for USSOCOM, coordinating a team-based pursuit model across Strategic Growth, DoD Account Sales, and OEM/Prime Sales. • Align internal stakeholders (Sales, Engineering, Product, Capture, Executive Leadership) to deliver unified messaging and pursuit strategy for priority SOF efforts. • Partner with Motorola Solutions and MSI Government Affairs to synchronize advocacy and policy outreach. • Provide continuous market insight to Silvus leadership — capturing trends in SOF communications, tactical networking, and spectrum operations. • Identify and cultivate emerging opportunities for long-term revenue growth through special operations acquisition channels. • Represent Silvus at senior SOF, DoD, and industry forums to promote thought leadership for Silvus MN-MIMO waveform and Spectrum Dominance technology. • Develop and execute the USSOCOM Market Development Plan, defining shaping objectives, key relationships, and pursuit milestones in coordination with SOF Sales/BD stakeholders. • Contribute to Silvus’ pipeline growth by ensuring multi-year program opportunities are identified and matured toward Business Development hand-off.