Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. Job Description: We are seeking a highly experienced Technical Project Manager with a strong Java development background to lead and manage large-scale enterprise application initiatives. The ideal candidate will have extensive experience running Agile/Scrum ceremonies, driving cross-functional teams, and providing hands-on technical leadership in Java-based systems. This role requires a blend of project management expertise, Agile/Scrum leadership, and deep technical understanding to ensure timely and high-quality delivery of complex software solutions. Key Responsibilities Lead end-to-end project delivery for Java-based enterprise applications. Works as a Technical Project Manager to run Scrum of Scrum calls Act as Scrum Master, facilitating daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog grooming. Work closely with Product Owners to define user stories, acceptance criteria, and release plans. Manage project scope, timelines, budgets, risks, and dependencies. Coordinate with development, QA, DevOps, and business stakeholders. Provide technical oversight and guidance to development teams on Java architecture and best practices. Track sprint progress, velocity, and KPIs using Agile tools (JIRA, Confluence). Ensure adherence to Agile methodologies and continuous improvement practices. Prepare and present project status reports to senior leadership and clients. Identify and mitigate technical and delivery risks proactively. Support production releases, post-release reviews, and continuous optimization. Required Skills & Qualifications

Position Description: ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Manager, Project Services to join our growing team. As a Manager, Project Services, you will be responsible for leading a team of consultants and subject matter experts dedicated to the optimization, upkeep, and ongoing success of ServiceTrade’s existing customers. This team enhances customer accounts by reviewing customer processes, creating standard operating procedures (SOPs), developing business intelligence (BI) dashboards and reports, automating processes, integrating systems using APIs, and ensuring data health and integrity. Your central focus will be to create an environment that promotes success within your team and the customers your team serves. Success within your team is defined by employee retention and professional growth. Success of the customer is defined by successful adoption, optimization, and long-term value realization from the products they purchase. Why ServiceTrade: Our Professional Services team is at the forefront of revolutionizing an industry often overlooked when it comes to technology. You’ll work alongside our forward-thinking Leadership Teams to spearhead impactful, transformative solutions as well as helping our company grow by aiding the creation or maintenance of processes that better support our central focus. What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. About You: You’re a clear and confident communicator who can present concepts and plans efficiently to a variety of stakeholders. You’re highly organized, thrive in fast-paced environments, and know how to prioritize what matters most. You bring a growth mindset and a natural curiosity, always looking for opportunities to learn and improve day over day. You’re able to motivate others, provide thoughtful and constructive feedback, and support teams through clear expectations and accountability, including the use of SMART goals. You also understand how to operate in organizations where support or services functions work closely with engineering, development, and other cross-functional partners. Key Responsibilities and Activities: Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects. Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value. AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes. Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects. Manage a hybrid team of remote and in-office employees. Mentor and coach employees to prepare for career advancement. Maintain an open door policy for feedback and keep the team engaged. Discuss performance regularly with your team members. Serve as an escalation resource for your team and customers. Build and improve processes that support customer optimization and long-term adoption. Manage customer-facing technical resources, processes, and systems. Own project assignment for your team. Work with other departments and teams to continuously improve the customer journey. Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs. Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization. Measure Success: Set, develop, and communicate individual and team goals. Share monthly delivery, backlog, and utilization metrics. Report KPIs that drive process improvements and variable compensation. Provide analysis aimed at identifying risk and opportunities for improvement. Knowledge and Skills: B.A. or B.S. degree with 5+ years of customer service or consulting experience and 2+ years of management/leadership experience. Strong understanding of SQL, data manipulation, data management, Google Sheets and/or Microsoft Excel. Strong understanding of business intelligence (BI) principles, reporting, and dashboard development. Experience with process automation and system integration using APIs. Strong Project Management skills, including scoping and estimation. Applied AI Proficiency : Demonstrated ability to leverage AI tools (e.g., LLMs, copilots, automation agents) to accelerate content creation, data analysis, and workflow optimization. AI Curiosity & Engagement : Proactive approach to learning and experimenting with emerging AI technologies to identify new opportunities for service delivery improvement. Data Readiness for AI: Understanding of the data structure, quality, and governance required to support effective AI implementation and automation. A few things you’ll want to know: What does ServiceTrade do? Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. Ok, so why should I care about that? Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before. What kind of working environment do you have? We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. What kind of benefits do you offer? Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum Flexible Spending Account and Dependant Care Account Company-paid Life insurance, STD and LTD Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 401(k) with up to 3% employer match and NO vesting period Flexible PTO policy 10 company holidays Parental Leave Paid Time Off for Volunteering Employee Reimbursement Program to use for well-being, technology and/or professional development Want to know more? Go ahead and apply! Let’s get to know each other. #LI-Remote ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA) EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please Be Aware of Recruiting Scams To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com , through corporate emails utilizing our domain name of @ servicetrade.com , and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                 Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced ServiceNow Technical Project Manager to oversee the Department of Veterans Affairs’ ServiceNow ITSM module and overall ServiceNow platform operations. This role is responsible for leading cross-functional delivery teams (including Scrum Masters, Business Analysts, Administrators, and other technical contributors), ensuring effective execution of ITSM enhancements, platform optimization, incident triage, change management, monitoring/performance improvements, and governance. The Technical PM will serve as a strategic bridge between technical teams and stakeholders, applying Agile principles and ITIL best practices to deliver high-quality outcomes across the ServiceNow environment.  Location: Remote within the United States supporting ET working hours. Key Responsibilities  - Lead and coordinate planning, execution, and delivery of ServiceNow ITSM projects and platform operations.  - Oversee multiple scrum teams (Scrum Masters, BAs, developers, admins) to ensure cohesive and timely delivery of features, updates, and operational improvements.  - Serve as the primary technical point of contact for the ITSM module (Incident, Problem, Change, Knowledge, Request Management) and other ServiceNow Platform services.  - Manage and prioritize the backlog, scope changes, risks, and dependencies across interconnected workstreams.  - Collaborate with platform administrators on ongoing operations including incident triage, change management coordination, performance monitoring, and SLA/OLA tracking.  - Oversee platform lifecycle activities, including release coordination, upgrades, and operational readiness to ensure platform stability and alignment with organizational priorities.  - Facilitate performance reporting, metrics tracking, and dashboards to provide visibility into ITSM effectiveness and platform health.  - Establish and drive platform governance, best practices, standards, and operational metrics to support consistent delivery and continuous improvement.  - Facilitate Agile ceremonies, release planning, sprint reviews, and retrospectives with distributed teams.  - Communicate status, escalations, risks, and performance to stakeholders and leadership, including recommendations for mitigation and refinement strategies.  - Ensure alignment with ITIL v3/v4 principles and VA standards for service delivery and platform stability.  - Mentor and support team members to strengthen technical and operational capabilities within the ServiceNow ecosystem.

• Own end-to-end delivery of custom software projects from discovery through build, launch, and post-delivery support. • Serve as the primary day-to-day client lead, independently managing relationships, expectations, and communication across stakeholders. • Build and maintain client trust through clear ownership, consistency, and sound judgment. • Lead client discussions related to scope, timeline, delivery trade-offs, and execution approach. • Translate business and technical requirements into executable delivery plans, milestones, and workstreams. • Partner with engineers and architects to manage technical dependencies, integrations, and system constraints. • Proactively identify risks, blockers, and trade-offs, and drive resolution with a clear point of view. • Manage scope, schedule, and delivery health, escalating material risks with context and recommended paths forward. • Support Agile delivery practices including backlog grooming, sprint planning, demos, and release coordination. • Contribute to continuous improvement of delivery processes, standards, and client engagement practices.