Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                 Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced ServiceNow Technical Project Manager to oversee the Department of Veterans Affairs’ ServiceNow ITSM module and overall ServiceNow platform operations. This role is responsible for leading cross-functional delivery teams (including Scrum Masters, Business Analysts, Administrators, and other technical contributors), ensuring effective execution of ITSM enhancements, platform optimization, incident triage, change management, monitoring/performance improvements, and governance. The Technical PM will serve as a strategic bridge between technical teams and stakeholders, applying Agile principles and ITIL best practices to deliver high-quality outcomes across the ServiceNow environment.  Location: Remote within the United States supporting ET working hours. Key Responsibilities  - Lead and coordinate planning, execution, and delivery of ServiceNow ITSM projects and platform operations.  - Oversee multiple scrum teams (Scrum Masters, BAs, developers, admins) to ensure cohesive and timely delivery of features, updates, and operational improvements.  - Serve as the primary technical point of contact for the ITSM module (Incident, Problem, Change, Knowledge, Request Management) and other ServiceNow Platform services.  - Manage and prioritize the backlog, scope changes, risks, and dependencies across interconnected workstreams.  - Collaborate with platform administrators on ongoing operations including incident triage, change management coordination, performance monitoring, and SLA/OLA tracking.  - Oversee platform lifecycle activities, including release coordination, upgrades, and operational readiness to ensure platform stability and alignment with organizational priorities.  - Facilitate performance reporting, metrics tracking, and dashboards to provide visibility into ITSM effectiveness and platform health.  - Establish and drive platform governance, best practices, standards, and operational metrics to support consistent delivery and continuous improvement.  - Facilitate Agile ceremonies, release planning, sprint reviews, and retrospectives with distributed teams.  - Communicate status, escalations, risks, and performance to stakeholders and leadership, including recommendations for mitigation and refinement strategies.  - Ensure alignment with ITIL v3/v4 principles and VA standards for service delivery and platform stability.  - Mentor and support team members to strengthen technical and operational capabilities within the ServiceNow ecosystem.

• Own end-to-end delivery of custom software projects from discovery through build, launch, and post-delivery support. • Serve as the primary day-to-day client lead, independently managing relationships, expectations, and communication across stakeholders. • Build and maintain client trust through clear ownership, consistency, and sound judgment. • Lead client discussions related to scope, timeline, delivery trade-offs, and execution approach. • Translate business and technical requirements into executable delivery plans, milestones, and workstreams. • Partner with engineers and architects to manage technical dependencies, integrations, and system constraints. • Proactively identify risks, blockers, and trade-offs, and drive resolution with a clear point of view. • Manage scope, schedule, and delivery health, escalating material risks with context and recommended paths forward. • Support Agile delivery practices including backlog grooming, sprint planning, demos, and release coordination. • Contribute to continuous improvement of delivery processes, standards, and client engagement practices.

• Drive Lead to Cash integration projects from initiation through delivery • Define project scope, plans, timelines, and resource needs • Coordinate internal teams and third-party vendors • Manage risks, dependencies, and change control • Serve as liaison between business stakeholders and technical teams • Translate business requirements into functional and technical specifications • Track progress using KPIs and PM tools (e.g., Jira) • Provide status reporting and oversee QA and UAT

• Liaises between project management and planning; engineering design teams and our RMS project teams as well as with line management providing timely and effective communication • Leads a wide range of entry-level to highly experienced engineers • Responsible for managing the technical performance of multiple programs concurrently, each with a small number of RMS engineers (3-5) • Prepares and maintains project plans, budgets, and staffing requirements to ensure that all action item lists are completed, and project quality expectations are met. • Understand customer Statement of Work and Contract Requirements relating to RMS and translate them into the Engineering bid, and/or execution activities. • Manage assigned project including tracking & reporting on budget and schedule performance through Earned Value Management Systems (EVMS) techniques • Ensure excellence in engineering and technology