ServiceTrade

Role Description ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Web & Organic Growth manager to join our growing team. In this role, you will be responsible for driving organic visibility, discoverability, and digital performance across search engines, generative AI platforms, and owned web properties. This role blends technical SEO, AIO (Artificial Intelligence Optimization), Generative Engine Optimization (GEO), and web strategy and management to ensure the brand’s digital ecosystem is optimized for both traditional search and AI-driven discovery experiences. This role will also build and manage AI-assisted content and monitoring workflows that improve organic performance and AI-driven discovery. This includes using AI to transform internal inputs (e.g., competitive battle cards, product messaging, and enablement materials) into publish-ready web content designed to rank in search and appear accurately in generative answers. Reporting to the Brand & Communications Director, this role works cross-functionally with content, product marketing, design, and engineering to deliver a cohesive and high-performing digital presence aligned with brand strategy. Qualifications - 4–7+ years of experience in SEO and/or web management - Strong understanding of technical SEO (site architecture, indexing, schema, Core Web Vitals) - Experience with web platforms and CMS (e.g., WordPress, Elementor, Webflow, headless CMS) - Familiarity with AIO/GEO concepts and AI-driven search trends - Proficiency in analytics tools (e.g., Google Analytics, Search Console, SEO platforms) - Basic understanding of HTML, CSS, and web development principles - Strong analytical, problem-solving, and communication skills Requirements - Develop and execute comprehensive SEO strategies (technical, on-page, and off-page) - Conduct keyword research, competitive analysis, and search trend monitoring - Optimize website architecture, metadata, internal linking, and content structure to ensure SEO best practices are embedded in all outputs - Monitor rankings, traffic, and conversions; provide actionable insights and reporting - Optimize content and structured data for visibility in AI-driven search experiences (e.g., LLMs, answer engines) - Track and analyze performance across emerging AI discovery platforms to identify opportunities to improve brand presence in generative search outputs - Collaborate with content and PR teams to increase authoritative citations and mentions - Develop and scale AIO-ready content frameworks and knowledge structuring systems to support long-term visibility in generative and AI-powered search - Own the CRO strategy for key site journeys and high-value pages (product, integrations, campaign landing pages) - Use performance and user behavior insights to identify friction and prioritize improvements - Plan and run an experimentation program (hypotheses, testing roadmap, results share-outs) in partnership with design and engineering - Improve lead capture and conversion performance through landing page and form optimization, tied to pipeline outcomes - Own day-to-day management of the company website and creative agency, ensuring performance, uptime, and usability - Produce and publish web updates directly in the CMS (new pages, landing pages, SEO refreshes, content updates) while maintaining governance and QA standards - Optimize site speed, mobile responsiveness, accessibility, and UX - Ensure proper tracking implementation (analytics, tags, pixels) - Define KPIs across SEO, GEO, and web performance - Build dashboards and reports to track traffic, engagement, and conversion metrics - Translate data into strategic recommendations for leadership Benefits - Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions - Dental and Vision through Unum - Flexible Spending Account and Dependant Care Account - Company-paid Life insurance, STD and LTD - Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance - 401(k) with up to 3% employer match and NO vesting period - Flexible PTO policy - 10 company holidays - Parental Leave - Paid Time Off for Volunteering - Employee Reimbursement Program to use for well-being, technology and/or professional development

• Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects. • Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value. • AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes. • Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects. • Manage a hybrid team of remote and in-office employees. • Mentor and coach employees to prepare for career advancement. • Maintain an open door policy for feedback and keep the team engaged. • Discuss performance regularly with your team members. • Serve as an escalation resource for your team and customers. • Build and improve processes that support customer optimization and long-term adoption. • Manage customer-facing technical resources, processes, and systems. • Own project assignment for your team. • Work with other departments and teams to continuously improve the customer journey. • Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs. • Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.

Role Description The Content Marketing Strategist role sits at the intersection of content strategy, management, and AI automation – building the workflows, templates, and tools that allow our team to create and manage high-quality, on-brand content efficiently across channels. This role leads the development of customer stories and creates compelling content that fuels marketing campaigns and top-of-funnel growth. You’ll lead the development of customer-focused content, content that supports integrated marketing campaigns, and partner cross-functionally to keep our content resources on servicetrade.com fresh, accurate, and high-impact. Your content will be used in ABM programs, marketing campaigns, digital advertising, sales outreach, and to share our company’s continuous thread of good news on our owned web properties, social media, and third-party outlets. In a world of AI, we believe that the future of content strategy resembles that of an engineer – someone who orchestrates, manages, and optimizes both our content strategy and the use of AI to power ServiceTrade’s content creation and storytelling at scale. Key Responsibilities and Activities - Content Strategy, Systems, and Workflow Engineering - Lead and evolve the company’s content strategy across the full funnel, aligning brand narrative, demand generation priorities, and product positioning to drive audience growth and pipeline impact. - Lead and evolve the content systems and workflows that power ServiceTrade’s marketing content. - Design scalable content pipelines that break content creation into repeatable, modular steps supported by automation and AI. - Build and maintain content templates, prompt libraries, and structured workflows for campaigns, customer stories, and marketing programs. - Maintain the content roadmap, editorial infrastructure, and organization-wide libraries that support campaign priorities and strategic initiatives. - Establish governance standards, workflows, and quality benchmarks to ensure outputs remain accurate and on-brand. - Continuously optimize workflows, templates, and automation to improve speed, scale, and effectiveness. - Customer Story Systems and Thoughtful Storytelling - Design scalable frameworks for capturing, structuring, and repurposing customer stories across channels. - Partner with Customer Success, Sales, and Product to identify strong customer story opportunities aligned with business priorities. - Build templates and processes that turn interviews, case studies, and testimonials into multi-format content assets. - Enable teams to efficiently transform customer insights into blogs, social posts, campaign assets, and sales materials. - Campaign and Top-of-Funnel Content Systems - Build the systems that enable campaign content to be created, adapted, and distributed efficiently across channels. - Translate campaign objectives into scalable content frameworks that support blogs, guides, video, social, and digital assets. - Support distribution and engagement across always-on owned channels (servicetrade.com, blog, YouTube, and social platforms). - Collaborate with Demand Generation and Brand teams to ensure content systems align with campaign goals and messaging. - Identify opportunities to improve content velocity and scale through automation and structured workflows. - Design workflows that allow marketing teams to repurpose and distribute campaign content across owned channels. - Collaborate with Marketing Operations to define KPIs and measurement frameworks for content effectiveness and regularly report on impact. - Brand and Product Content Governance - Maintain systems that ensure brand voice, tone, and messaging remain consistent across all generated content. - Partner with Product Marketing to ensure product messaging is embedded into content frameworks and templates. - Develop guardrails and review processes that maintain clarity, accuracy, and brand alignment. - Serve as a steward of the company’s content architecture and narrative consistency. - Web and Content Infrastructure - Design systems that support scalable content publishing and updates on servicetrade.com and other owned platforms. - Maintain structured content models that support reuse, AEO/SEO performance, and discoverability. - Collaborate with Web, AEO/SEO, and Design partners to improve content performance and user experience. - Ensure content systems support consistent storytelling across web, social, and campaign channels. - Help shape the content experience and discoverability strategy across web and organic channels. Qualifications - 5+ years of experience in content marketing, content strategy, or a related B2B marketing role. - Demonstrated ability to develop compelling customer stories, case studies, and narrative-driven marketing content. - Strong writing and editing skills with the ability to communicate complex ideas clearly and simply. - Experience supporting integrated marketing campaigns with content across multiple formats and channels (blog, web, social, guides, video, sales enablement). - Experience designing and managing editorial calendars, content roadmaps, or structured content libraries. - Experience using AI tools to support research, drafting, editing, and content optimization. - Ability to design repeatable content workflows, templates, and frameworks that improve content efficiency and scalability. - Strong collaboration skills and experience working cross-functionally with demand generation, product marketing, customer success, sales, and marketing operations. - Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously. - Experience analyzing content performance and using data to improve content effectiveness and audience engagement. Preferred - Experience in B2B SaaS, field service software, or technology marketing. - Experience designing AI-assisted content workflows, prompt libraries, or automated content pipelines. - Familiarity with SEO/AEO best practices and content discoverability strategies. - Experience working with CMS platforms and structured web content systems. - Experience using marketing automation, analytics, or content performance tools. - Experience translating long-form content or customer insights into multi-channel campaign assets. - Comfort experimenting with new tools and approaches to improve marketing content speed, scale, and impact. Benefits - Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions. - Dental and Vision through Unum. - Flexible Spending Account and Dependant Care Account. - Company-paid Life insurance, STD and LTD. - Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance. - 401(k) with up to 3% employer match and NO vesting period. - Flexible PTO policy. - 10 company holidays. - Parental Leave. - Paid Time Off for Volunteering. - Employee Reimbursement Program to use for well-being, technology and/or professional development.

Role Description ServiceTrade is the leading provider of SaaS applications for commercial service contractors. Our platform helps customers streamline operations, drive growth, and deliver a premium experience to their clients. We’re looking for a Senior Product Manager, Mobile to lead the strategy and execution of our mobile experience across iOS and Android. This role sits at the intersection of product strategy, user experience, and technical execution—ensuring our mobile applications empower field technicians with the tools they need to perform their jobs efficiently in real-world environments. You’ll partner closely with engineering, design, customer success, and go-to-market teams to build mobile-first solutions that deliver measurable value for contractors and their teams in the field. Key Responsibilities and Activities - Drive Mobile Product Strategy & Execution: Lead the vision, strategy, and delivery for ServiceTrade’s mobile applications, ensuring the mobile experience supports the needs of technicians working in the field. - Own the Mobile Roadmap: Define, prioritize, and deliver mobile capabilities that improve technician productivity, job workflows, and real-time connectivity with the broader ServiceTrade platform. - Customer & Field Discovery: Serve as the voice of the field technician and service contractor by engaging directly with customers to understand real-world workflows, offline needs, and operational challenges. - Cross-functional Collaboration: Partner closely with Engineering, UX, Sales, Customer Success, and Marketing to ensure mobile initiatives align with company priorities and customer outcomes. - Mobile Product Development Leadership: Guide day-to-day development activities including backlog management, sprint planning, and UAT. Ensure clear, actionable product requirements that translate effectively into mobile development work. - Platform Integration: Ensure the mobile experience integrates seamlessly with ServiceTrade’s broader platform, including backend systems, APIs, and partner integrations. - Thought Partnership: Collaborate with senior leadership to shape the long-term mobile strategy and ensure our mobile capabilities continue to evolve alongside customer needs. - Industry & Technology Awareness: Stay current on mobile platform advancements, development frameworks, and industry trends to help ServiceTrade deliver best-in-class mobile experiences. - AI & Automation Innovation: Explore and validate opportunities to leverage emerging technologies—including AI and agentic workflows—to streamline contractor operations, reduce administrative work for technicians, and create new sources of product value and growth within the ServiceTrade platform. Qualifications - 5+ years of SaaS product management experience, including significant experience leading mobile products. - Knowledge of iOS and Android operating systems, and experience planning, delivering and managing mobile applications. - Strong technical acumen; comfortable working with engineers on mobile architecture, APIs, integrations, and platform constraints. - Experience working in agile product development environments. - Strategic thinker who can balance long-term product vision with day-to-day execution. - Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives. - Comfortable engaging directly with customers and translating field insights into product innovation. - Curiosity and interest in applying emerging technologies—including AI and agentic systems—to improve field workflows, automate operational tasks, and unlock new product capabilities. - Proactive problem solver with strong ownership and initiative, able to work independently while knowing when to collaborate with others, and comfortable navigating evolving priorities in a growing company. Benefits - Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions. - Dental and Vision through Unum. - Flexible Spending Account and Dependant Care Account. - Company-paid Life insurance, STD and LTD. - Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance. - 401(k) with up to 3% employer match and NO vesting period. - Flexible PTO policy. - 10 company holidays. - Parental Leave. - Paid Time Off for Volunteering. - Employee Reimbursement Program to use for well-being, technology and/or professional development.

• Lead the development of campaign strategies aligned to company growth goals, product initiatives, and revenue targets • Define campaign themes, account- and persona-based audience segmentation, offers, and full-funnel activation plans • Build integrated campaign briefs outlining messaging, channel mix, KPIs, and performance goals • Partner with Content, Product Marketing, and Brand to package campaign themes into cohesive, multi-channel activation plans including offers, landing pages, CTAs, nurture tracks, webinar/virtual event plans, and paid promotion strategy • Design and execute 1:many and 1:few ABM campaigns for priority target accounts and segments, coordinating multi-channel touchpoints in partnership with Sales • Own campaign activation across email, paid media, nurture flows, landing pages, association programs, webinars, and virtual roundtables to ensure coordinated distribution and measurable performance • Ensure consistent campaign positioning across all touchpoints • Own channel distribution planning for campaign content across email, paid, web, webinars/virtual events, and field/event moments • Define campaign content requirements and align with the Content team on briefs and storytelling assets needed to support campaign goals • Align on timelines and production needs to ensure campaigns launch on schedule • Leverage customer stories, guides, research reports, blogs, videos, and other owned content as the foundation for campaign activation • Own webinar and virtual roundtable programming end-to-end, including promotion strategy, speaker management, run-of-show, production timelines, and post-event nurture and content repurposing • Ensure campaign distribution amplifies and extends the reach of high-value content • Own channel performance across campaign touchpoints (email, paid, nurture, landing pages, webinars/virtual events, etc.) • Partner with the paid media team to activate campaign narratives within performance programs, including account-based strategies • Continuously optimize landing pages, forms, nurture sequences, and CTAs to increase conversion rates and pipeline velocity • Build and refine nurture and lifecycle flows that accelerate funnel progression • Establish and own KPIs including MQLs, account engagement, pipeline contribution, and revenue impact • Analyze results, optimize in-flight campaigns, and implement structured testing frameworks • Partner with Marketing Operations to ensure accurate attribution and performance reporting • Collaborate with Product Marketing to bring new products and features to market through integrated campaigns • Align campaign activation with product positioning, buyer journey stages, and sales priorities • Ensure campaigns drive awareness, consideration, and measurable revenue impact • Translate GTM priorities into ABM-ready plays for target accounts, including segment-specific messaging and coordinated channel activation • Communicate campaign plans, calendars, and performance insights to Sales, Marketing, and Executive stakeholders • Partner with Sales to align on target account priorities, buying group engagement, and follow-up plays • Lead campaign retrospectives to surface insights and optimization opportunities • Share wins and learnings across the organization

• Drive Product Strategy & Execution: Lead strategic planning and tactical delivery for key product areas that are central to our integrated ecosystem. • Own the Roadmap: Define, refine, and prioritize features that support ServiceTrade’s mission to help commercial service contractors grow their business. • Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points. • Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs. • Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements. • Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence long-term vision. • Industry Awareness: Track market trends, competitors, and emerging technologies to help ServiceTrade stay ahead of industry needs and disruptions.

• Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects. • Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value. • AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes. • Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects. • Manage a hybrid team of remote and in-office employees. • Mentor and coach employees to prepare for career advancement. • Maintain an open door policy for feedback and keep the team engaged. • Discuss performance regularly with your team members. • Serve as an escalation resource for your team and customers. • Build and improve processes that support customer optimization and long-term adoption. • Manage customer-facing technical resources, processes, and systems. • Own project assignment for your team. • Work with other departments and teams to continuously improve the customer journey. • Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs. • Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.

Position Description: ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Manager, Project Services to join our growing team. As a Manager, Project Services, you will be responsible for leading a team of consultants and subject matter experts dedicated to the optimization, upkeep, and ongoing success of ServiceTrade’s existing customers. This team enhances customer accounts by reviewing customer processes, creating standard operating procedures (SOPs), developing business intelligence (BI) dashboards and reports, automating processes, integrating systems using APIs, and ensuring data health and integrity. Your central focus will be to create an environment that promotes success within your team and the customers your team serves. Success within your team is defined by employee retention and professional growth. Success of the customer is defined by successful adoption, optimization, and long-term value realization from the products they purchase. Why ServiceTrade: Our Professional Services team is at the forefront of revolutionizing an industry often overlooked when it comes to technology. You’ll work alongside our forward-thinking Leadership Teams to spearhead impactful, transformative solutions as well as helping our company grow by aiding the creation or maintenance of processes that better support our central focus. What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. About You: You’re a clear and confident communicator who can present concepts and plans efficiently to a variety of stakeholders. You’re highly organized, thrive in fast-paced environments, and know how to prioritize what matters most. You bring a growth mindset and a natural curiosity, always looking for opportunities to learn and improve day over day. You’re able to motivate others, provide thoughtful and constructive feedback, and support teams through clear expectations and accountability, including the use of SMART goals. You also understand how to operate in organizations where support or services functions work closely with engineering, development, and other cross-functional partners. Key Responsibilities and Activities: Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects. Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value. AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes. Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects. Manage a hybrid team of remote and in-office employees. Mentor and coach employees to prepare for career advancement. Maintain an open door policy for feedback and keep the team engaged. Discuss performance regularly with your team members. Serve as an escalation resource for your team and customers. Build and improve processes that support customer optimization and long-term adoption. Manage customer-facing technical resources, processes, and systems. Own project assignment for your team. Work with other departments and teams to continuously improve the customer journey. Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs. Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization. Measure Success: Set, develop, and communicate individual and team goals. Share monthly delivery, backlog, and utilization metrics. Report KPIs that drive process improvements and variable compensation. Provide analysis aimed at identifying risk and opportunities for improvement. Knowledge and Skills: B.A. or B.S. degree with 5+ years of customer service or consulting experience and 2+ years of management/leadership experience. Strong understanding of SQL, data manipulation, data management, Google Sheets and/or Microsoft Excel. Strong understanding of business intelligence (BI) principles, reporting, and dashboard development. Experience with process automation and system integration using APIs. Strong Project Management skills, including scoping and estimation. Applied AI Proficiency : Demonstrated ability to leverage AI tools (e.g., LLMs, copilots, automation agents) to accelerate content creation, data analysis, and workflow optimization. AI Curiosity & Engagement : Proactive approach to learning and experimenting with emerging AI technologies to identify new opportunities for service delivery improvement. Data Readiness for AI: Understanding of the data structure, quality, and governance required to support effective AI implementation and automation. A few things you’ll want to know: What does ServiceTrade do? Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. Ok, so why should I care about that? Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before. What kind of working environment do you have? We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. What kind of benefits do you offer? Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum Flexible Spending Account and Dependant Care Account Company-paid Life insurance, STD and LTD Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 401(k) with up to 3% employer match and NO vesting period Flexible PTO policy 10 company holidays Parental Leave Paid Time Off for Volunteering Employee Reimbursement Program to use for well-being, technology and/or professional development Want to know more? Go ahead and apply! Let’s get to know each other. #LI-Remote ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA) EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please Be Aware of Recruiting Scams To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com , through corporate emails utilizing our domain name of @ servicetrade.com , and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.

• Targeted Business Development: You execute lead generation, prospecting, and selling activities of the largest companies in the region • Sales Experience: You have 3+ years of SMB and/or MM level experiences with unparalleled negotiation skills • Networking & Partnerships: You create a network of followers that include prospects, market partners, key industry influencers, and other interesting parties • Travel: Up to 25% travel is expected within your assigned territory for in-person client meetings and 1 tradeshow per quarter.

• Define the vision for accounting integrations, ensuring they align with company goals and market demands. • Own the development process from identifying customer pain points and defining requirements to launch and post-rollout optimization. • Collaborate with engineering to build robust APIs, precise data mapping, and reliable connectors for accounting systems. • Act as a subject matter expert on accounting workflows, including Accounts Receivable (AR), General Ledger (GL), and tax compliance. • Obsess over reducing sync errors and financial discrepancies. • Improve the speed of onboarding for new customers and partner with Support to decrease integration-related tickets through better product design and documentation.