• Support a critical contract need • Work in a dynamic and challenging environment alongside our customers • Handle enterprise-level Salesforce instances

Title: Salesforce Developer Location: Boston, MA, USA Job ID JR111753 Job Description: Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About the Role The Velocity business unit is a fast-moving, start-up-like organization within the greater PTC ecosystem. We support the Onshape and Arena businesses and are building a modern, scalable enterprise back-office centered on Salesforce and cloud-based technologies. We are hiring a Salesforce Developer who is hands-on with Salesforce development and eager to grow as an engineer. This role is not a Salesforce Administrator position. The successful candidate will be actively writing code, building Lightning components, developing Flows, and supporting integrations under the guidance of senior Salesforce engineers and architects. This is a hybrid role based in Boston, MA, and regular in-office presence is required to support collaboration, mentorship, and team engagement. Key Responsibilities (Developer-Focused) - Collaborate with Business Analysts and stakeholders across Sales, Customer Success, and Customer Operations to refine requirements, and design, develop, test, and release new features. - Develop and enhance Salesforce functionality using Apex, Salesforce Flow, Lightning Web Components (LWC), and SOQL - Actively contribute production code under the guidance of senior developers and architects - Build and modify Lightning Web Components (LWC) using Salesforce Lightning Design System (SLDS) - Implement Flow-first automation (record-triggered, screen, and auto-launched flows) - Assist with Salesforce integrations using REST APIs, JSON, and Salesforce-native integration tools - Debug and resolve issues related to Apex code, Flows, LWCs, and data integrity - Participate in code reviews, following established development standards and best practices - Contribute code through Git-based source control and support deployments using CI/CD pipelines - Support testing efforts including unit tests, regression testing, and UAT preparation - Provide technical support and “how-to” assistance related to developed features and enhancements Required Skills & Experience (Strictly Developer-Oriented) - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience - 1–3 years of hands-on Salesforce development experience - Demonstrated experience writing: - Apex classes and/or triggers: (or other programming languages) (We value aptitude more than direct experience. If you are programming‑savvy and have limited exposure to Apex, we still encourage you to apply.) - SOQL queries - Lightning Web Components (LWC) - Experience building Salesforce Flows (preferred over Workflow Rules / Process Builder) - Solid understanding of Salesforce data model and security fundamentals, including profiles, permission sets, and basic sharing concepts. - Experience working in sandbox environments and supporting deployments to higher environments - Familiarity with Git-based source control and collaborative development workflows - Familiarity with integration authentication methods, such as Named Credentials, is a plus Nice to Have - Exposure to Salesforce DX (SFDX) and source-driven development - Experience with Salesforce CI/CD tools (GitHub Actions, Bitbucket Pipelines, or similar) - Basic understanding of Salesforce integration patterns and Named Credentials - Exposure to Salesforce CPQ, Revenue Cloud, or sales operations systems - Familiarity with Jira or similar agile project management tools Additional Requirements - Comfortable engaging with business and non‑technical stakeholders to understand requirements and use cases, with support from Business Analysts - Strong interest in software development, not just platform configuration - Ability to clearly explain code and technical decisions - Willingness to learn enterprise‑scale Salesforce architecture and best practices - Strong collaboration skills and comfort working in a hybrid, team‑oriented environment - Attention to code quality, maintainability, and long‑term scalability - Candidates must be authorized to work in the U.S. without current or future employer-sponsored visa support (including H‑1B) PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $70,000-$90,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

• Create and document technical concepts and flows for Salesforce application implementations • Use test-driven Apex development to implement business logic efficiently • Develop Visualforce pages and Lightning components to build intuitive user interfaces • Implement and maintain integrations between Salesforce and other systems • Automate the development process, especially for sandboxing • Work in an agile Kanban environment, participate in meetings, and contribute ideas • Emphasize Continuous Delivery and high test coverage to ensure stable solutions • Develop software and grow professional skills together with a self-organized team

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a highly skilled and innovative Senior Salesforce Developer to join our dynamic team. This role is crucial for leveraging the Salesforce platform, particularly in integrating advanced Agentic workflows and Artificial Intelligence (AI) capabilities. The ideal candidate will possess deep expertise in Salesforce development, architecture, and a proven track record of implementing intelligent, self-optimizing systems. This is a unique opportunity to shape the future of our customer engagement and operational efficiency using cutting-edge technology. A day in the life (Responsibilities) - Salesforce Architecture & Development: Lead the design, development, and implementation of complex, scalable solutions within the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.) using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce technologies. - Agentic System Integration: Design and implement "Agentic" workflows—autonomous, goal-driven AI systems—to automate complex business processes, such as intelligent routing, proactive customer service, and dynamic workflow adjustments. - AI/ML Integration: Integrate various AI/ML models (e.g., Einstein GPT, external LLMs, or custom models) with Salesforce using platform features and APIs to drive predictive analytics, personalization, and intelligent decision-making. - Technical Leadership: Mentor and guide a team of Salesforce developers, conducting code reviews, establishing best practices for SDLC (Software Development Life Cycle), and ensuring high-quality, maintainable code. - Collaboration: Work closely with Product Managers, Business Analysts, and Stakeholders to translate business requirements into technical specifications and deliver innovative solutions. - Deployment and Governance: Manage release cycles, deployment processes (using tools like Azure DevOps, GitLab, or Copado), and maintain platform health, security, and governance standards. - Stay Current: Continuously research and evaluate new Salesforce features, industry trends, and advancements in AI/Agentic technologies to recommend and implement relevant improvements. What you'll need to thrive (Requirements) - Experience: 6+ years of experience in Salesforce development with at least 2 years in a Lead or Senior role. - Certifications: Active Salesforce Certified Platform Developer II, and Certified Application or System Architect is highly preferred. - Technical Skills: - Expert proficiency in Apex, LWC, SOQL/SOSL, and advanced configuration. - Deep understanding of Salesforce Governor Limits, best practices, and enterprise-level architecture patterns. - Proven experience integrating Salesforce with external systems using REST/SOAP APIs, Platform Events, and Workato, Mulesoft or similar middleware. - AI/Agentic Experience: Direct experience developing or integrating AI-driven features (e.g., Natural Language Processing, machine learning models, autonomous systems) within the Salesforce ecosystem. What will help you stand out (Nonessential Skills/Nice to Haves) - Experience with advanced DevOps practices for Salesforce (CI/CD pipelines, automated testing). - Knowledge of data modeling and management in large-scale Salesforce environments. - Familiarity with other Cloud platforms (AWS, GCP, Azure) and their AI services. - A portfolio or demonstrated history of contributing to open-source projects or speaking engagements on Salesforce, AI, or Agentic systems. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-Remote The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $98,000—$157,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.