PTC

Role Description PTC is looking for a sales management professional in our East region. The Regional Director will manage a sales team focused on strategic accounts. This individual will provide strong leadership skills to develop the team, as well as drive and execute on sales campaigns. They will be capable of recruiting, building, and retaining a strong sales team. This position requires state-to-state travel. - Responsible for recruiting and team development within assigned region which will involve travel ~40% of time across the east region - Lead Forecasting, ARR Management, cross department collaboration, etc. - Tasked with executive account relationship management - Sorts out employee(s) personal and professional concerns and needs - Provides the right resources at the right times to employee(s) - Ensures staff understands professional development needs and attends training programs as necessary - Provide leadership to a team of approximately 5-10 sales representatives - Ability to achieve high activity levels while maintaining focus on multiple sales campaigns - Ability to direct and motivate a sales team to achieve and exceed their target revenue quota in a competitive environment - Develop a professional sales force that achieves outstanding customer service - Competent in the ability to forecast and assess revenue opportunities - Experience selling complex enterprise software solutions Qualifications - Bachelors and/or Masters degree - 7+ years experience managing sales teams - 15+ years sales experience in software sales - Understanding of the manufacturing industry core software solutions, main competitors, and disruptive/emerging technologies - Leadership skills with the ability to inspire a sales team to achieve and exceed targets - Excellent communication, negotiation, and presentation skills - Strong analytical and strategic thinking skills to drive data-based decision-making - Demonstrated ability to manage key accounts and cultivate successful customer relationships - Proficiency in using SFDC CRM, Qlik analytics tools, and Clari Forecast Management software and other sales-related tools - Creative, collaborative mindset with the capability to work effectively across various territories and regions in North America Requirements - PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $300,000 - $350,000. - The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. - Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. - Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP). - Certain roles may also be eligible for participation in our equity programs. - Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage, and if you are an office-assigned employee, a generous commuter subsidy. - All total rewards and benefits programs are subject to plan eligibility and other terms and conditions. Benefits - Comprehensive benefits including medical, dental, and vision insurance - Paid time off and sick leave - Tuition reimbursement - 401(k) contributions and employer match - Flexible spending accounts - Life insurance and disability coverage - Generous commuter subsidy for office-assigned employees

Role Description As a Decommission Specialist, you will be responsible for: - Subscription & Renewal Monitoring: - Monitored subscription lifecycles, tracking subscription end dates and usage metrics within CRM platforms such as Salesforce. - Identified expired renewals, partial churn scenarios, and inactive accounts requiring decommissioning or reclamation actions. - Ensured timely intervention to avoid extended spending on inactive or non-renewed subscriptions. - Cloud Resource Optimization & Cost Control: - Oversaw decommissioning workflows to ensure full infrastructure cleanup, identifying and eliminating orphaned or residual resources to prevent unnecessary cloud spend. - Regularly analyze cloud environments to identify underutilized compute, storage, and networking services, recommending shutdown or rightsizing actions. - Provided proactive alerts on unused environments, environments linked to churned accounts, expired PoCs, or incomplete decommissioning activities to reduce avoidable costs. - Decommissioning & Asset Reclamation: - Submit and track decommissioning requests through ticketing systems, ensuring timely execution and verification of outcomes. - Reclaimed unused licenses and identified associated hardware or cloud assets tied to decommissioned environments. - Ensured environments were fully dismantled and validated across all supporting systems. - FinOps Collaboration & Cost Savings: - Partnered closely with FinOps teams to drive cost-saving initiatives and address discrepancies in cloud usage, allocation, or billing. - Supported ongoing cloud financial governance by validating resource ownership, spend accuracy, and consumption patterns. Qualifications - Bachelor of Science degree in Computer Science or related field preferred - 3+ years of technical experience in technology field (IT operations) on ITSM processes - ITIL Foundation certification - Functional experience on Servicenow ITSM tool & CRM tools (Salesforce) - Experience working with FinOps practices, cloud billing, and cost optimization initiatives - Experience with multi-cloud environments (AWS, Azure) Benefits - Opportunity to work with cutting-edge technologies - Collaborate with talented industry leaders - Focus on innovation and problem-solving

• Achieve assigned revenue target by selling PTC’s Onshape line of solutions and services to global leaders in the industrial and commercial products space • Build high level Executive relationships at target accounts in order to help build the trust and sponsorship needed to move sales cycles forward and to closure. • Provide sales strategy to cross-functional sales team resources (sales, presales specialists, product development, and global services) • Drive and manage the entire sales cycle – from identifying the right business initiatives and building a competitive value proposition to negotiating through close • Competent in the ability to forecast and assess revenue opportunities • Investigate and understand the internal business processes of potential clients

• Maintain and optimize existing monitoring and automation solutions • Collaborate with stakeholders to gather requirements • Define monitoring strategies and engineer solutions • Design and implement cloud automation and orchestration workflows • Develop and maintain integrations with RESTful APIs • Create and maintain technical documentation • Continuously analyze and improve monitoring KPIs and incident response processes

• Manage a portfolio of strategic SaaS and On-Premise customers • Act as a trusted advisor and customer advocate, ensuring a high-quality support experience • Build and maintain strong relationships with strategic enterprise customers • Influence internal teams across Support, R&D, Services, and Sales • Identify risks to customer satisfaction and retention, and drive mitigation plans • Monitor support activity, case trends, severity, and performance • Guide customers on support processes, best practices, and operational optimization

• Contribute code and automation that enhance developer workflows and documentation delivery • Implement small requirements and fixes, improve CI/CD pipelines • Collaborate across engineering and documentation • Write unit/integration tests; participate in PR reviews • Instrument code and pipelines with basic metrics/logging • Follow secure coding and auth best practices

• Serve as the Oracle database authority for the product, advising development teams on SQL/PLSQL optimization, schema design, and built-in database tuning • Design and maintain database monitoring and observability, leveraging Oracle diagnostic and monitoring tools • Proactively identify and resolve performance, scalability, and reliability issues • Lead advanced troubleshooting of complex database problems (performance degradation, locking, contention, resource exhaustion) • Define and enforce database best practices and operational standards • Work directly with customers to monitor, tune, and optimize on-premises/private cloud Oracle instances • Collaborate with support and consulting teams; occasional on-site customer work may be required

• Foster and manage relationships with Solution Providers to drive pipeline growth and revenue generation • Act as primary liaison between PTC Solution Providers and internal business units • Support partners in their growth initiatives and advocating for their needs within PTC • Enable partner success through strategic alignment • Cultivate strong relationships and drive impactful strategies for long-term partnership success

• Responding to customer inquiries and advising on Arena capabilities and best practices • Acting strategically to help customers achieve their business goals and outcomes • Maintaining customer success plans, activities, and notes within Gainsight • Nurturing relationships and identifying risks or opportunities for expansion • Identifying and resolving issues or dissatisfaction by applying the appropriate resources • Monitoring escalations and advocating for product enhancements as appropriate • Contributing to the ongoing optimization of our coaching systems, processes, and tools • Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction

• Working as part of a India-wide Sales team, assisting PTC Account Managers/Sales reps by providing customer-facing functional and technical expertise across the full customer buying process. • Discussing with customers/prospects and understanding their requirements, processes and challenges/concerns • Qualification of PTC Solution fit • Responding to Requests for Information / Proposal / Quotation • Develop and present an enterprise PTC Digital Thread solution vision to customers, positioning SLM (especially Service BOM) as a critical differentiator completing the digital thread from engineering to field. • architecting and presenting technical solutions – this includes Arbortext editor, styler, Creo illustrate, Arbortext IsoDraw, Arbortext Content Delivery (ACD) and publishing engine • preparing and delivering standard and customer solution demonstrations • technical benchmarking/Proof of concepts • supporting the Customer Value Proposition • supporting PTC’s broad network of Partners including Resellers, System Integrators, Advisory Groups and leading Academic institutions.