• Support revenue growth across the AMER Enterprise business • Collaborate with regional and vertical sales leaders with account planning, strategy, and sales calls • Drive the full-cycle sales of Clari / Salesloft entire platform • Act as a player/coach, understanding and demonstrating Clari / Salesloft technically to enterprise executives • Coordinate in-depth product demos, including integrations with other enterprise technologies • Manage technical sales cycle for prospects, uncovering technical needs and managing milestones

• Providing end-users, integrators, and customers technical demonstrations and web demos; including demonstrations of Ignition, answering technical questions and architecture discussions • Hosting Lunch and Learns, webinars, and training sessions for Integrators and customers, educating them on specific features of Ignition • Assisting customers with questionnaires and RFPs/RFIs • Providing solution support to end-users, integrators, and customers to ensure they have the knowledge needed to successfully thrive using Ignition software • Attending various conferences, trade shows, and events; travel may be required • Assisting with Ignition Benchmark Testing • Building Ignition Exchange resources • Having the ability to work with enterprise accounts • Continuing to improve upon your sales pipeline • Proactively working with integrators to move them through the levels of the company’s Integrator Program • Proactively fostering Ignition growth within targeted end-users • Assisting with internal trainings and projects

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Position Description Avaya is shifting the global enterprise customer experience (CX) landscape toward a unified, AI- driven, and open cloud architecture. We are seeking a highly accomplished Sales Engineer III to be a primary technical driver in accelerating our portfolio adoption focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions. Key Responsibilities The successful candidate will spend approximately 80% of their time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. This role will support a very large Federal client with multiple sites. · Solution Architecture & Design (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). · AI Integration & Orchestration: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. · Demonstration & Proof of Value: Create, customize, and deliver compelling, high- impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). · Technical Expertise & Advocacy: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration , cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. · Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Requirements Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with at least 5 years specifically focused on CCaaS/SaaS/Cloud contact center market. Prior FEDERAL experience required. Security clearance preferred. CCaaS Architecture: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. AI/Intelligent Automation: Proven ability to articulate the value of AI in CX (e.g., self- service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). Omnichannel Journey Design: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. API/Integration Proficiency: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. Orchestration/Workflow: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. Desired Differentiators Traditional Avaya Stack Knowledge: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. This knowledge is valuable for advising customers on strategic, phased migration paths to the cloud. Scripting/Development: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. Certifications: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. Travel Requirements : Willingness to travel to support business as required averaging 2x per month for 2-3 nights. This position is virtual with location preferences: Texas, Arizona, New Mexico or Tennessee #LI-CM1 Experience 8 - 10 Years of Experience Education Bachelor degree or equivalent experience in Engineering or Computer Science Preferred Certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Sales Engineering role will support Account Executives in new and existing partner relationships, as well as, direct business in order to grow revenue opportunities. Rocket Software Sales Engineers are experienced technical professionals with an extensive enterprise software sales background who can successfully be the technical sales lead on software opportunities to progress and close business, and must function well as a member of a dynamic team, while having the ability to also work independently to progress and close business. Essential Duties and Responsibilities: - Easily relate to customer challenges and provide clear, non-technical, value-based solutions. - Present solutions to customers and partners with or without sales support. - Support partners in all aspects of the sales process. - Successfully convey technical details to a non-technical audience, as well as, foster credibility with more technical audiences. - Provide knowledge and skills to help qualify business opportunities by understanding the user requirements and technical environment. - Provide ongoing mentoring and guidance on all software components, design techniques, methodology and delivery concept to partners and peers - Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively. - Self-manage assignments and administrative tasks, managing multiple projects simultaneously from start to finish. Required Qualifications: - A minimum of 8+ years of relevant sales engineering experience. - AS/400 / IBM i experience; storage management software. - GUI Design, API, and Modernization experience. - REST services and other application development skills and experience - Familiar with relational and non-relational database design. - Strong problem solving and requirements gathering skills. - Strong written and verbal communication skills. - Highly motivated and comfortable taking on a variety of tasks in order to satisfy business requirements. - Detail-oriented and can rapidly learn and take advantage of new concepts and technologies. - Ability to work independently and engage team support as required. - Ability to prioritize and manage workload to meet defined deadlines. - Must be comfortable working in a rapidly changing and sometimes unstructured environment. Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote #LI-MM1 Annual salary range for this position is between $105,000.00 - $141,750.00 gross before taxes. . What Rocket Software can offer you in USA: - Unlimited Vacation Time as well as paid holidays and sick time - Health and Wellness coverage options for Rocketeers and dependents - Life and disability coverage - Fidelity 401(k) and Roth Retirement Savings with matching contributions - Monthly student debt benefit program - Tuition Reimbursement and Certificate Reimbursement Program opportunities - Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!