Ping Identity

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. • Position and articulate our value proposition to customers to maximize the business opportunity. • Negotiate and close complex contracts with the support of global partners. • Report on sales activity and forecasts to senior management. • Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. • Provides customer feedback to marketing, customer success, product management, and engineering teams. • Work collaboratively to acquire additional/specialist resources as needed.

Role Description As a Ping Identity Site Reliability Engineer, you will be involved in every facet of our Cloud-based services. You will establish solutions for building, deploying, and maintaining the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: Development and Operations teams are integrated, running continuous deployments daily, and the teams collaborate in the solution's development, deployment, and operations. - Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure. - Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products. - Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost. - Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop. - Participate in planning work and identify areas of improvement. - Perform technology evaluation and selection. - Participate in an on-call rotation for maintenance of the cloud solutions. Qualifications - Experience in scalable, distributed systems architecture. - Experience with Cloud Platforms. - Experience of programming using Go. - Experience with containerization technologies, including Docker. - Experience with orchestration technologies, including Kubernetes. - Experience defining and implementing automated service deployments, including provisions for networking, security, reliability, management, reporting, and configuration management. - In-depth understanding of best practices for deployment automation. - Experience using Git in a team environment (pull requests, branching, push, and pulls). - CS Degree or equivalent experience. Requirements - You will have an advantage if you have an in-depth understanding of networking, including routing, naming, security, network performance, and network failure modes. - You have an in-depth understanding of identity and access management. - You have experience with instrumentation and management of automated deployments. - You have experience resolving customer deployment issues. - You have worked with distributed teams. - You understand CI/CD processes, and have some experience building CI/CD pipelines. Benefits - Generous PTO & Holiday Schedule. - Parental Leave. - Progressive Healthcare Options. - Retirement Programs. - Opportunity for Education Reimbursement. - Commuter Offset (Specific locations).

• Manage multiple AWS accounts with tools like AWS Control Tower and Terraform • You will deploy and debug cloud stacks, educating teams on new cloud projects, and ensuring the security of the cloud infrastructure • As a SRE, you can identify the most optimal cloud-based solutions for our internal users, and maintain cloud infrastructures following industry leading practices and company security policies • This is a 24/7 on-call position with a rotation schedule

• Lead a Dedicated Tenant Site Reliability Engineering organization spanning multiple teams and layers of leadership, with accountability for service delivery, operational excellence, and execution across complex initiatives. • Define and drive complex cross-functional programs with internal and external stakeholders, coordinating work across engineering and adjacent organizations to deliver business and customer outcomes. • Build, structure, and grow the organization to meet company objectives, including staffing plans, onboarding approaches, talent development, leadership coaching, and culture creation across multiple teams and organizational levels. • Set direction for how Dedicated Tenant services are delivered and operated, improving consistency, speed of decision making, and alignment across services and teams. • Establish and use organizational metrics to understand performance, identify trends, make trade-offs, and continuously improve reliability, productivity, and delivery outcomes. • Oversee the operational capabilities required to run large-scale production services, including infrastructure automation, observability, capacity planning, incident management, and analysis of complex system behavior and performance issues. • Partner closely with SRE, Security, Development, and other company functions to proactively manage dependencies, communicate release and operational activities, and improve the effectiveness of how services are delivered. • Drive the evolution of software delivery and operational strategies for your area, ensuring teams execute with strong release, deployment, and operations discipline that aligns with business objectives and organizational structure.

• Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, and influence and implement the Access management product strategy for Ping Advanced Identity Cloud (dedicated-tenant SaaS) and Ping Access management (on-premises software) • Leverage AI tools to improve efficiency and effectiveness across product management workflows, including research, analysis, documentation, prioritization, and cross-functional communication. • Gather market, customer, prospect, and partner input to understand customer scenarios and technical requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and priority of features for communication to engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine high-quality and polished features that meet customer and market needs. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Become a subject matter expert on Access Management and the PingAM product, helping to grow the product.

• Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system • Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance • Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes • Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs • Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions • Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum • Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual • Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale • Lead or support the team’s adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows • Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution • Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities

• Develop and execute regional demand generation strategies to achieve pipeline and revenue goals for the Enterprise sales organization. • Partner with Sales, Product Marketing, Partner Marketing, and Digital Marketing teams to align marketing programs with business priorities. • Plan and deliver integrated marketing campaigns, events, ABM initiatives, and partner programs targeting executive, business, and technical audiences. • Track, analyze, and optimize marketing performance through pipeline reporting, campaign measurement, and deal progression analysis. • Maintain regular communication and business reviews with sales stakeholders. • Manage regional marketing calendars and ensure alignment with corporate and partner initiatives. • Leverage brand, digital, social, and local marketing channels to drive awareness, engagement, and demand generation.

• Define and lead the regional channels and alliances strategy to drive revenue, market expansion, and partner success. • Build and manage strategic partnerships with system integrators, resellers, and technology partners. • Own partner performance: pipeline, enablement, co-selling, and revenue contribution. • Collaborate with Sales, Marketing, Product, and Services teams to align and execute joint go-to-market initiatives. • Negotiate partner agreements in line with business and legal objectives. • Lead and develop a high-performing regional alliances team. • Serve as a key voice to executive leadership on partner performance, market dynamics, and strategic opportunities. • Stay current on industry trends, competitive shifts, and emerging technologies to identify new partnership opportunities.

• Develop and execute the overall enterprise go-to-market strategy, aligned with the company's business goals and market opportunities. • Lead and manage the AMER enterprise sales team, fostering collaboration, professional growth, and high performance. • Define and implement sales strategies, tactics, and targets to drive revenue growth and achieve sales quotas. • Build and maintain strong customer relationships, acting as a trusted advisor and advocate for customer success. • Collaborate with Marketing to align sales and marketing initiatives, campaigns, and messaging to generate and nurture leads. • Work closely with Product Management to understand customer needs and provide feedback to shape product roadmap and offerings. • Develop and implement sales processes, including lead generation, opportunity management, and pipeline management, to maximize sales efficiency and effectiveness. • Provide leadership and guidance in sales forecasting, resource planning, and budget management. • Collaborate with Sales Operations to implement and optimize sales tools, technologies, and systems to enhance sales productivity and enable data-driven decision-making. • Coach and mentor the enterprise sales team, providing guidance, feedback, and professional development opportunities. • Monitor and analyze sales performance metrics, providing insights and recommendations to executive leadership. • Stay informed about industry trends, competitive landscape, and emerging technologies, providing insights and recommendations to drive sales effectiveness. • Collaborate with cross-functional teams, including Marketing, Product Management, and Customer Success, to ensure a unified and customer-centric approach. • Represent Ping Identity at industry events, conferences, and customer meetings to enhance brand awareness and generate new business opportunities. • Stay current on sales best practices and industry certifications.

• Coordinates and helps drive Americas sales forecasting and planning processes on behalf of the SVP, Americas Sales. • Proactively monitors and ensures a high level of quality, accuracy, and process consistency within the sales organizational forecasting and planning efforts. • Elevate the standard and as needed assist in the coordination and quality of sales planning activities, QBRs, Pipeline Reviews, and MEDDPPICC-driven deal reviews. • Lead the execution of data-driven sales strategies, ensuring that sales leaders have the right information to make timely and informed decisions. • Provide presentations with concise analysis, trending, and insights as to how to improve sales performance, productivity, and sales pipeline. Execute Americas-based sales initiatives that drive improved sales performance. • Assist sales leaders with sales performance reporting and metrics. Assure the accuracy and quality of sales reporting and dashboards are leveraged and assists in the development and adoption of new reporting tools and business intelligence systems. • Help sales leaders prepare to lead the weekly, monthly, and quarterly forecast and pipeline review calls in the Americas. • Work with the sales, channel, and marketing to implement global reporting needs and frequency to ensure that critical real-time data is made available to stakeholders. • Build out metrics and reporting for New ARR (new logos, upsell/cross-sell) and Churn at a Geo and Regional level. • Support territory and accounts assignment and the annual and quarterly planning process. • Partner with Americas leadership in territory planning. • Partner with Americas leadership on new market analyses and evaluating new market entries. • Proactively provide data-driven insights into the Americas business with recommendations to continually improve and grow. • Partner with Americas leadership and HR leadership to monitor, analyze, and provide metrics and insights into the Americas team to drive towards a high-performing sales organization. • Work with Americas Marketing and SDR teams to understand Pipeline generation and conversion metrics, and develop recommendations to improve. • Work with Americas and Global Partner teams, to develop Go-To-Market plans aligned to Partner goals. Track and report Partner impact and develop recommendations to improve. • Work with Americas Services teams to ensure adequate alignment of local resources to local opportunities. • Provide input to Americas Sales Coverage, Capacity, and Compensation planning activities. • Work closely with Sales Enablement to ensure all teams are enabled and assist in directing resources and training towards areas of under-performance. • Foster an organization of continuous improvement and establish high levels of quality, accuracy, and process consistency. Partner with sales leadership to identify process improvement areas. • Facilitate successful implementation of new programs and cross functional driven sales initiatives by ensuring a well-defined and efficient sales and reporting process is in place for launch and execution. • Facilitate collaboration between global account sales teams, ensuring alignment on strategy, execution, and deal management—particularly in scenarios involving commission splitting and cross-regional account ownership. Develop and implement clear processes