Salesloft

Role Description This is a fully remote opportunity and can be worked from any location in the United States. At Clari / Salesloft, our Senior Commercial Account Managers are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing sales team and will be our boots-on-the-ground solution to building personal relationships and making our customers successful. We believe that the most successful sellers have a passionate and supportive team behind them. On a day-to-day basis, you will be responsible for: - Full-Cycle Account Ownership: Serving as the primary point of contact and ultimate owner of the account relationship, managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process. - Driving Net-New Revenue: Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities within your install base to expand your total book of business. Actively hunt for opportunities to introduce additional products or seat expansions to existing customers, maximizing the lifetime value (LTV) of your portfolio. - Account Planning: Developing and executing success plans for high-value accounts to ensure long-term alignment between their business goals and our solutions. - Proactive Retention Management: Monitoring account health and usage patterns to identify potential churn risks early, implementing "save" strategies to protect existing recurring revenue. - Executive Relationship Building: Cultivating ties with VPs, C-suite executives and key stakeholders to move beyond a vendor relationship and become a trusted business advisor. - Forecasting & Pipeline Accuracy: Provide leadership with accurate monthly, and quarterly revenue forecasts for both net new bookings and churn. - Market & Competitive Intelligence: Staying up to date of industry trends and competitor movements to effectively position our value proposition against market alternatives. - Collaborative Problem Solving: Partnering with Customer Success, Product, and Support teams to resolve complex client issues and ensure seamless post-sale transitions. - Segmented Renewal Strategy: Partnering with Renewal Account Managers to streamline the execution of long-tail, lower-spend accounts, while simultaneously identifying and "cherry-picking" growth potential within that book to migrate into higher-value tiers. In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to sell an impactful and revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference. Qualifications - 4+ years of proven relationship building and closing experience in a sales environment. - Experience establishing strategic C-level relationships. - Ability to run a full sales lifecycle, start to finish, within the SMB segment. - Experience executing detailed product presentations and web demonstrations of our software capabilities to C-level executives, directors, and sales managers. - Adept at identifying and utilizing internal resources (Sales Engineers, Customer Success, Support etc.) to build Clari / Salesloft brand awareness, assist in sales cycles, and close deals. - Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me.’ - Superb listening skills; you must understand objections and defeat them by turning sceptics into ecstatic new customers. - High level of empathy - it’s important for our AM’s to be a good person to peers and prospects. - Experience managing, expanding, and renewing customer relationships. - Consistent overachievement of quota and revenue goals. - Proven ability to make strong connections and overcome rejection to achieve results. - Demonstrated ability to conduct compelling on-site and virtual presentations to C-Level executives. Benefits - Competitive wages and salaries that are motivational, fair, and equitable. - Performance bonus, benefits, and/or other applicable incentive compensation plans. Company Description At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team.

• Own the Product Strategy: Drive the vision and roadmap for your product domain by balancing customer feedback, competitive analysis, and long-term business strategy to ensure we maintain our industry-leading edge. • Lead Product Discovery: Deeply understand buyer and seller personas. Conduct user research, synthesize quantitative data, and run experimentation loops to validate user needs and flesh out clear, actionable product requirements. • Execute & Deliver: Partner closely as the core product owner alongside dedicated Engineering Managers, Tech Leads, and UX Designers to translate user stories into technical requirements and guide features from concept through successful launch. • Define & Track Success Metrics: Establish clear, measurable KPIs for product releases (e.g., adoption rate, retention, feature usage). Continuously monitor metrics post-launch to iterate and optimize the user experience. • Enable Cross-Functional Teams: Act as the subject matter expert for your product domain, collaborating with Product Marketing, Sales, and Customer Success to ensure internal alignment, clear launch documentation, and external market readiness.

• Define and execute a cohesive UX strategy across the full product suite. You will ensure that our platform feels like a unified ecosystem rather than a collection of features. • Partner deeply with the VPs of Product and Engineering to influence the product roadmap. You’ll act as the voice of the user at the executive level, ensuring our "North Star" vision is grounded in user needs. • Lead the evolution of our platform into an AI-first experience. You will define how generative AI and predictive analytics manifest in the UI to empower, rather than overwhelm, the user. • Lead, scale, and inspire a high-performing global team of ~17 designers. You’ll foster a culture of craft excellence, psychological safety, and continuous learning. • Oversee our design system to ensure UI consistency, accessibility, and development velocity. Optimize our design-to-engineering handoff processes. • Champion a research-led culture. Ensure that qualitative and quantitative insights are the foundation of every major product decision.

• Shape future-proof interfaces that are easy to build against and meet the requirements of client-facing teams • Brainstorm with Product Managers, Designers, Frontend Engineers, and other cross-functional partners to conceptualize and build new features for our growing user base • Produce high-quality results by leading or contributing heavily to large cross-functional projects that have a significant impact on the business • Debug production issues across services and multiple levels of the stack, and uplevel the observability and reliability of the overall system • Improve engineering standards, and AI tooling adoption.

• Own the end-to-end product strategy for agentic selling experiences • Define AI agents' actions on sellers' behalf • Lead cross-functional teams in product development • Set direction and resolve trade-offs for complex problem areas

• Lead day-to-day marketing operations execution • Act as the primary administrator and architect for our Marketo instance • Design, optimize, and maintain lead routing graph using LeanData • Build and scale robust automations across our stack using Tray.io • Manage marketing operations agency relationship • Lead critical operational cadences

• Serving as the primary point of contact and ultimate owner of the account relationship • Managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process • Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities • Developing and executing success plans for high-value accounts • Monitoring account health and usage patterns to identify potential churn risks early • Cultivating ties with VPs, C-suite executives and key stakeholders • Provide leadership with accurate monthly and quarterly revenue forecasts • Staying up to date of industry trends and competitor movements • Partnering with Customer Success, Product, and Support teams to resolve complex client issues • Partnering with Renewal Account Managers to streamline execution of lower-spend accounts

• Embed with feature teams to understand data needs from the context layer • Build the technical vision and roadmap for the Context Layer • Design access control and RBAC model for the context layer • Define and evolve APIs, SDKs, and developer interfaces • Identify data platform dependencies and collaborate with data engineering • Drive architecture discussions, design/code reviews, and set technical standards • Address governance and security requirements around data access • Contribute to hiring strong and diverse talent

• Shape future-proof interfaces that are easy to build against and meet the requirements of client-facing teams • Brainstorm with Product Managers, Designers and Engineers, and other cross-functional partners to conceptualize and build new features for our growing user base • Produce high-quality results by leading large cross-functional projects that have a significant impact on the business • Debug production issues across services and multiple levels of the stack, and uplevel the observability and reliability of the overall system • Own architecture decisions across multiple teams, drive long term technical strategy, and raise the bar for engineering excellence company-wide • Mentor Staff and Senior engineers

• Manage a hybrid team of analysts and engineers • Oversee the vulnerability management lifecycle • Ensure Security Engineering builds necessary preventive/detective controls • Drive the 'Automation and AI' mindset in the team • Serve as the escalation point for incidents • Partner with Engineering and Infrastructure to integrate security • Translate technical projects and operational risks into business context