Avaya

Role Description Avaya is leading a massive shift in the global enterprise CX AI-driven landscape with a unified and open cloud architecture. We're looking for a highly accomplished and strategically-minded SLED Regional Sales Manager to lead, mentor and scale an elite sales team in accelerating the adoption of our cutting-edge Infinity Platform - CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. - Elite Leadership & Talent Development - Drive a Culture of Execution: Direct and mentor a team of field sales associates to consistently exceed regional revenue targets. - Strategic Talent Acquisition: Take full ownership of the region’s talent roadmap. Strategically recruit, onboard, and develop the next generation of sales stars. - Performance Coaching: Conduct rigorous evaluations of field sales personnel, coaching them to master full-portfolio selling. - Market Domination & Territory Strategy - Architect the Region: Stay ahead of marketplace shifts and adapt regional and territory strategies. - Deal Advocacy & Conflict Resolution: Step into high-stakes sales cycles alongside your team to close critical deals. - Rigorous Account Planning: Oversee and review comprehensive field sales strategies and account plans. - Ecosystem & Key Account Management - Elevate Key Accounts: Maintain and expand relationships with a select portfolio of the region’s largest SLED accounts. - Channel Optimization: Guide your team to develop and nurture channel partners effectively. - Executive Partner Collaboration: Partner with leadership teams of key channel partners to drive mutual revenue growth. Qualifications - The Proven Leader: A highly experienced revenue generator with a track record in the CX/Collaboration/CCaaS or SaaS space within SLED accounts. - The Competitor: Someone who knows the industry landscape, understands how to win against legacy players, and brings established relationships. - The Mentor: A leader who takes pride in developing people and knows how to rally a team around a shared vision. - The Strategist: An expert in direct SLED selling and indirect channel ecosystems, capable of aligning both for maximum market impact. Requirements - 12+ Years of Experience - Bachelor degree or equivalent experience Benefits - Highly competitive compensation packages - Aggressive accelerator structure for overperformance - Path for executive career progression Company Description Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission.

Role Description Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption—focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions. Key Responsibilities - Spend approximately 80% of time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. - Solution Architecture & Design (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). - AI Integration & Orchestration: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. - Demonstration & Proof of Value: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). - Technical Expertise & Advocacy: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. - Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Qualifications - Experience: Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc). - CCaaS Architecture: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. - AI/Intelligent Automation: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). - Omnichannel Journey Design: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. - API/Integration Proficiency: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. - Orchestration/Workflow: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. - Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. - Languages: Local languages and English are required. Requirements - Traditional Avaya Stack Knowledge: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. - Scripting/Development: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. - Certifications: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. - Travel Requirements: Willingness to travel to support business as required. Education - Bachelor degree or equivalent experience in Computer Science or Electrical Engineering. Preferred Certifications - Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys. - Avaya and Industry certifications are highly desirable.

Role Description Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption—focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions. Key Responsibilities - Spend approximately 80% of time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. - Solution Architecture & Design (CCaaS/Omnichannel) : Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). - AI Integration & Orchestration : Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. - Demonstration & Proof of Value : Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). - Technical Expertise & Advocacy : Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. - Competitive Strategy : Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Qualifications - Experience : Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc). - CCaaS Architecture : Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. - AI/Intelligent Automation : Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). - Omnichannel Journey Design : Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. - API/Integration Proficiency : Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. - Orchestration/Workflow : Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. - Executive Presence : Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. - Languages : Chinese, Korean and English are required. Requirements - Traditional Avaya Stack Knowledge : Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. - Scripting/Development : Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. - Certifications : Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. - Travel Requirements : Willingness to travel to support business as required. Education - Bachelor degree or equivalent experience in Computer Science or Electrical Engineering. - One or more advanced industry/vendor certifications. - Avaya and Industry certifications are highly desirable. Company Description Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason.

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base in South and West India. • Manage and nurture relationships with large enterprise accounts, ensuring high levels of customer satisfaction and retention. • Identify new business opportunities and develop strategies to pursue them. • Collaborate with internal teams & Avaya partner community to ensure seamless delivery of solutions and services to clients. • Provide regular sales forecasts and reports to senior management. • Stay updated on industry trends, market conditions, and competitors to effectively position our solutions. • Participate in industry events, conferences, and networking opportunities to promote our brand and solutions.

Role Description AVAYA is building the next generation of our AI-powered customer engagement platform. Our Infinity platform is evolving from static features into intelligent systems that can reason, act, and continuously improve. We are looking for an accomplished Platform API Integration product leader who understands this shift and has evolved how they operate because of it. This is not a traditional product management role. We are not looking for backlog managers or PRD-driven operators. We are hiring a pragmatic builder and leader—someone with a strong foundation in platform and API design, who is now applying those principles to AI-driven systems. This role requires sound judgment, the ability to navigate ambiguity, and the discipline to balance speed with quality while operating at scale. This role is focused on our core Infinity AI platform and intelligent system capabilities that power our solutions. It works in close partnership with teams responsible for productization and GTM, as well as platform reliability and compliance, with clear ownership of how AI systems are designed, built, and operated within the platform. What You’ll Do - Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation - Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) - Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities - Apply AI-assisted development workflows to accelerate execution without compromising quality - Translate complex, ambiguous problems into clear product direction, architectures, and execution plans - Engage directly with enterprise customers and GTM teams to validate use cases and outcomes - Present at customer EBC meetings, providing clarity on platform roadmap vision - Make decisions grounded in customer impact, system performance, and business outcomes - Define and build the core AI platform layer that enables downstream AI use cases and product experiences - Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness - Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction - Provide leadership across teams, bringing clarity and structure while maintaining momentum Qualifications - 10+ years of product management experience with significant ownership and leadership responsibility - Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) - 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems - Proven ability to build and scale a platform from zero-to-one through maturity - Deep technical fluency, especially in API design, system architecture, and platform tradeoffs - Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one - Demonstrated track record of sound judgment and decision-making under ambiguity - Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging - Executive presence with the ability to influence across engineering, GTM, and leadership - High ownership mindset with a bias for action—grounded in outcomes AI & Intelligent Systems Expectations - Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases - Understanding of LLMs, orchestration, retrieval, and evaluation concepts - Ability to translate AI capabilities into reliable, scalable product experiences - Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience What Sets You Apart - You think in systems, not features - You balance speed with judgment—you know when to move fast and when to be deliberate - You bring clarity and structure to ambiguity - You are confident but not dogmatic—able to challenge and collaborate effectively - You elevate teams through leadership, not just individual output Why This Role - Direct partnership with executive leadership on product and platform strategy - Opportunity to shape how AI transforms a large-scale enterprise platform - Real ownership and accountability—not just roadmap contribution - A leadership role with meaningful scope and influence - This position is remote/virtual. - The base pay range for this opportunity is from $203,000 to $275,000 + bonus potential + benefits. Education - Bachelor degree or equivalent experience - Master of Business Administration is preferred

Role Description AVAYA is building the next generation of our AI-powered customer engagement platform, Infinity - where software evolves from static features into intelligent systems that can reason, act, and continuously improve. We are looking for a seasoned product leader who understands this shift and has evolved how they operate because of it. This is not a traditional product management role. We are not looking for backlog managers or PRD-driven operators. We are hiring a pragmatic builder and leader—someone with a strong foundation in platform and API design, who is now applying those principles to AI-driven systems. This role requires sound judgment, the ability to navigate ambiguity, and the discipline to balance speed with quality while operating at scale. This role is focused on our core Infinity AI platform and intelligent system capabilities that power our solutions. It works in close partnership with teams responsible for productization and GTM, as well as platform reliability and compliance, with clear ownership of how AI systems are designed, built, and operated within the platform. What You’ll Do - Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation - Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) - Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities - Apply AI-assisted development workflows to accelerate execution without compromising quality - Translate complex, ambiguous problems into clear product direction, architectures, and execution plans - Engage directly with enterprise customers and GTM teams to validate use cases and outcomes - Present at customer EBC meetings, providing clarity on platform roadmap vision - Make decisions grounded in customer impact, system performance, and business outcomes - Define and build the core AI platform layer that enables downstream AI use cases and product experiences - Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness - Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction - Provide leadership across teams, bringing clarity and structure while maintaining momentum Qualifications - 15+ years of product management experience with significant ownership and leadership responsibility - Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) - 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel communication systems - Proven ability to build and scale a platform from zero-to-one through maturity - Deep technical fluency, especially in API design, system architecture, and platform tradeoffs - Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one - Demonstrated track record of sound judgment and decision-making under ambiguity - Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging - Executive presence with the ability to influence across engineering, GTM, and leadership - High ownership mindset with a bias for action—grounded in outcomes Requirements - Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases - Understanding of LLMs, orchestration, retrieval, and evaluation concepts - Ability to translate AI capabilities into reliable, scalable product experiences - Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience What Sets You Apart - You think in systems, not features - You balance speed with judgment—you know when to move fast and when to be deliberate - You bring clarity and structure to ambiguity - You are confident but not dogmatic—able to challenge and collaborate effectively - You elevate teams through leadership, not just individual output Why This Role - Direct partnership with executive leadership on product and platform strategy - Opportunity to shape how AI transforms a large-scale enterprise platform - Real ownership and accountability—not just roadmap contribution - A leadership role with meaningful scope and influence - This position is remote/virtual. - The pay range for this opportunity is from $203,000 to $275,000 + bonus potential + benefits. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies. Education - Bachelor degree or equivalent experience - Master of Business Administration is preferred

• Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. • Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. • Maximize opportunities by driving the customer planning process. • Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. • Develop accurate forecasts based on short and long-term growth plans. • Maintain long-term strategic partnerships at the executive level. • Serve as the key client contact for all customers. • Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. • Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

• Provide technical troubleshooting and data maintenance support. • Manage operational escalations and provide solutions to a diverse range of moderately complex problems. • Interact directly with customers and partners. • Prepare and maintain standard operating procedures and systems documentation when required.

Role Description The candidate must provide technical troubleshooting and data maintenance support. The support model includes: - Creating and maintaining Avaya Single Sign On Accounts for non-Avaya users - Managing Customer Hierarchies and Partner LinkIDs - Troubleshooting and resolving data record corrections - Spotting upstream/downstream data flow issues - Managing requests through several channels, mainly our ticketing system, email, and phone calls Qualifications - Typically requires 3–6 years of experience - Fully fluent written and spoken English Requirements - Great communication and consultative skills - Excellent, demonstrated customer service orientation - Ability to properly read and understand users’ requests and issues - Self-discipline and attention to details - Able to work independently with minimum supervision within a team environment - Ability to prioritize workload - Ability to work in a team and share knowledge - Analytical ability, decisiveness, and strong judgment - Demonstrates ability to problem-solve with provided guidelines - Able to deal with task-switching due to changing prioritization - Broad knowledge of end-user applications, client functions, and applications - Proficient in MS Office and Google - Network and internet knowledge - Ability to grasp data concepts in various systems - Exposure to customer relationship management systems like Siebel and ServiceNow is preferred Benefits - Remote Job: Yes, 100% Remote opportunity - Working hours: Mon-Fri 8AM/5PM EST corresponds to India time - 6:30 PM – 3:30 AM IST - Overtime expectations: Minimal but this role requires staffing during in-country holidays Education - Bachelor degree or equivalent experience Preferred Certifications - Not specified

• Serve as primary legal advisor to the India business, supporting commercial, operational, and regulatory matters • Provide legal support across APAC jurisdictions as needed • Advise on local regulatory frameworks, including telecommunications, data protection, employment, and sector-specific requirements • Partner closely with sales, services, and partner organizations to support revenue-generating activities while managing legal and compliance risks • Draft, review, and negotiate a broad range of agreements, including partner agreements, SaaS/cloud agreements, services agreements, NDAs, and HR-related documents • Support complex and strategic transactions, including multi-jurisdictional deals and outsourcing arrangements