Avaya

• Own the technical strategy on Avaya's most complex, multi-million dollar opportunities. • Build the infrastructure and assets that enable every other SC to execute effectively. • Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Lead the technical narrative for enterprise RFPs/RFIs, positioning Avaya Infinity's differentiated value against market competitors. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.

• Serve as a trusted advisor to Sales Leadership • Provide data-driven insights, forecasting, planning, and operational support • Partner closely with Sales, Finance, and cross-functional teams • Transform sales and financial data into actionable insights and recommendations • Develop sales forecasts and performance analyses • Monitor sales performance, pipeline health, and key business metrics • Support strategic planning, territory planning, and resource allocation

Role Description Avaya is seeking a talented and motivated Corporate Counsel to join its International Legal Team. This role provides a unique opportunity to work across a broad range of legal disciplines, including: - Commercial contracting - Corporate governance - Litigation management - Regulatory matters - Strategic business projects The successful candidate will support business operations across EMEA and, where required, other international regions. Working closely with sales, services, finance, HR, compliance, and senior management teams, the Corporate Counsel will provide practical, business-focused legal advice in a fast-paced multinational technology environment. This position can be based in Poland or Hungary and can be remote or hybrid depending on the location of the candidate. The role reports to the Associate General Counsel EMEA & APAC. Responsibilities - Commercial Contracting: - Draft, review, negotiate and advise on a wide variety of commercial agreements, including customer agreements, partner agreements, cloud and software contracts, professional services agreements, procurement agreements, NDAs and other business arrangements. - Support sales and business teams in contract negotiations and risk assessments. - Provide practical legal advice on contractual rights, obligations and dispute avoidance strategies. - Assist in developing and improving contract templates and legal processes. - Corporate Governance: - Support corporate governance and entity management activities across multiple jurisdictions. - Assist with board and shareholder matters, corporate approvals and maintenance of corporate records. - Support legal entity restructurings, corporate projects and other governance initiatives. - Coordinate with external counsel and corporate service providers as required. - Disputes and Litigation: - Assist in managing disputes, claims and litigation matters. - Coordinate with external counsel and internal stakeholders regarding litigation strategy and case management. - Support internal investigations, evidence preservation and dispute resolution initiatives. - Advise business teams on legal risks and mitigation strategies. - Regulatory and Compliance Support: - Provide support on regulatory, compliance, data privacy and corporate legal matters. - Assist with legal research and analysis of new laws and regulations affecting the business. - Support implementation of corporate policies and compliance programs. - Cross-Functional Projects: - Participate in strategic business initiatives and cross-functional projects. - Support legal process improvements and operational excellence initiatives. - Deliver legal training and guidance to internal stakeholders. Qualifications - Law degree and qualification to practice law in a relevant jurisdiction. - Approximately 3-6 years of post-qualification experience in a law firm and/or multinational corporate legal department. - Strong interest in commercial, corporate and litigation matters. - Excellent contract drafting and negotiation skills. - Strong analytical and problem-solving abilities. - Ability to manage multiple priorities and work independently. - Excellent interpersonal and stakeholder management skills. - Excellent command of written and spoken English. Preferred Qualifications - Experience supporting international or cross-border legal matters. - Experience in the technology, telecommunications, software or SaaS industries. - Exposure to corporate governance and legal entity management. - Experience managing external counsel and litigation matters. - Additional European or Middle Eastern languages are a plus. What We Are Looking For - A pragmatic and commercially minded lawyer. - Strong sense of ownership and accountability. - Intellectual curiosity and willingness to learn new areas of law. - Ability to work effectively in a multicultural and geographically dispersed team. - Collaborative mindset and strong business partnership skills. Education - Law Degree

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap. • Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks. • Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors. • Represent Avaya's technical perspective in customer Q&A sessions and security review calls. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE. • Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures. • Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

• Plans and directs pre-sales systems/applications engineering activities • Provides technical resources for optimizing sales volume • Coordinates product design and implementation

Role Description Are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in UCaaS and CCaaS sales? AVAYA is seeking a talented Named Account Sales Manager to join our team in the Philippines. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk! Key Responsibilities - Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. - Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. - Forecasting: Develop accurate forecasts based on short and long-term growth plans. - Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs. - Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities. - Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. - Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success. Qualifications - 5+ years of executive-level enterprise UCaaS or CCaaS sales experience - Proven track record of managing and growing customer accounts with a history of exceeding sales targets - Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions - Collaborate with technical teams to customize solutions based on client requirements - Ability to lead virtual teams and collaborate effectively - Strategic thinker with strong planning and forecasting abilities - Languages: local languages and fluent English are required - No sponsorship is available for this position Experience - 5+ Years of Experience Education - Bachelor degree or equivalent experience - Master Degree is preferred Company Description Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

• Lead the technical discovery and design of complex, large-scale CCaaS solutions • Architect and present solutions utilizing embedded and third-party AI/ML services • Create, customize, and deliver compelling product demonstrations and Proof of Concepts • Act as the trusted technical advisor to the sales team and customer executives • Maintain expert-level knowledge of the CCaaS competitive landscape

• Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. • Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. • Maximize opportunities by driving the customer planning process. • Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. • Develop accurate forecasts based on short and long-term growth plans. • Maintain long-term strategic partnerships at the executive level. • Ensure key executives understand how Avaya solutions meet their business needs. • Serve as the key client contact for all customers. • Introduce specialists and/or partners based on strategic sales activities. • Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. • Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Role Description Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption—focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. - Spend approximately 80% of time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. - Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). - Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. - Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). - Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. - Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Qualifications - Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc). - Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. - Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). - Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. - Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. - Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. - Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. - Languages: Chinese, Korean and English are required. Requirements - Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. - Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. - Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. - Willingness to travel to support business as required. Benefits - No sponsorship is available for this position. Education - Bachelor degree or equivalent experience in Computer Science or Electrical Engineering. - One or more advanced industry/vendor certifications. - Avaya and Industry certifications are highly desirable.

Role Description Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption—focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions. Key Responsibilities - Spend approximately 80% of time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. - Solution Architecture & Design (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). - AI Integration & Orchestration: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. - Demonstration & Proof of Value: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). - Technical Expertise & Advocacy: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. - Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Qualifications - Experience: Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc). - CCaaS Architecture: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. - AI/Intelligent Automation: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). - Omnichannel Journey Design: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. - API/Integration Proficiency: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. - Orchestration/Workflow: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. - Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. - Languages: Local languages and English are required. Requirements - Traditional Avaya Stack Knowledge: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. - Scripting/Development: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. - Certifications: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. - Travel Requirements: Willingness to travel to support business as required. Benefits - No sponsorship is available for this position.