• Atuar no desenvolvimento e sustentação de soluções em PEGA, garantindo qualidade técnica, aderência às boas práticas da plataforma e continuidade das entregas do projeto. • Realizar modelagem avançada na ferramenta, incluindo definição e manutenção de Case Types, Data Pages, regras de segurança e arquitetura de aplicação. • Desenvolver e manter integrações com serviços REST e SOAP, assegurando eficiência, estabilidade e correta comunicação entre sistemas. • Conduzir análises e ações de performance tuning, buscando otimização da aplicação, melhoria de performance e maior escalabilidade da solução. • Apoiar práticas de DevOps, colaborando com processos de versionamento, deployment e governança técnica do ambiente. • Garantir a continuidade do conhecimento do projeto, preservando o contexto funcional e técnico já existente e reduzindo a curva de aprendizado na operação.

• Support tax analysis of sales tax operations, ensuring the correct application of taxes, rates and tax regimes; • Analyze and define tax rules related to Substituição Tributária (Tax Substitution), DIFAL (interstate differential tax), triangular transactions, NCM, CST and other tax obligations; • Support the technical team in designing tax rules for system configuration, ensuring compliance with tax requirements; • Contribute to defining how invoices should be issued from 2027 onward, considering the new taxes introduced by the reform (CBS, IBS and IS); • Serve as a functional reference between the business areas and the technology team on tax matters; • Support processes related to Oracle, Tax One and DFe systems from both tax and accounting perspectives; • Assist in the interpretation and application of the new rules stemming from the Brazilian Tax Reform; • Participate in testing, validation and functional analyses related to tax changes within systems; • Advise users and stakeholders on the tax and system impacts of fiscal changes; • Support analysis and resolution of issues related to tax and fiscal processes.

• Support annual merit and bonus cycles, including scenario modeling, forecasting, and budget tracking. • Refine and maintain advanced compensation models—salary structures, pay bands, incentive designs, and cost analyses. • Partner closely with FP&A to ensure compensation recommendations align with budgetary guardrails and financial strategy. • Prepare executive‑level dashboards, presentations, and analyses for leadership and Board committees. • Conduct market benchmarking using survey providers (Pave, Mercer, Radford, Payscale, etc.). • Maintain and enhance job leveling frameworks; ensure consistent, equitable role alignment. • Evaluate new and updated roles for internal equity and competitive market position. • Utilize HRIS platforms (e.g., Workday, Rippling, ADP, UKG, SuccessFactors) to extract, validate, and analyze compensation and workforce data. • Independently gather, clean, and reconcile data from multiple systems (HRIS, ATS, Finance, etc.) to create unified insights in a single reporting environment. • Identify trends, compression risks, pay equity gaps, and financial impacts using advanced analytics. • Develop automated and ad‑hoc dashboards to support ongoing and strategic compensation decision‑making. • Support cyclical and ongoing pay equity reviews and regulatory compliance reporting. • Maintain compensation policies, ensuring alignment with compensation philosophy, best practices, and governance. • Create and update SOPs, manager guides, and compensation toolkits to drive consistency in compensation decisions. • Strengthen internal controls and audit readiness for all compensation‑related processes. • Partner with HRIS teams to ensure the accuracy, completeness, and quality of compensation and employee data. • Support system configuration and data loads for compensation cycles, including merit uploads and bonus payouts. • Conduct periodic and exception‑based data audits to ensure integrity across systems. • Identify inefficiencies in compensation and broader P&C workflows; propose and implement process improvements. • Support strengthening documentation, workflows, and operational standards within P&C Operations. • Assist with workforce analytics, headcount reporting, and compensation documentation for compliance purposes.

• Oversee support of customers encountering problems • Manage operations of product support teams • Develop and monitor operating structures and procedures • Monitor call queues, call volume, and productivity • Report new or recurring issues to management • Ensure team members are trained on new products • Contribute to development of product support function • Serve as escalation point for client issues • Manage budgets, staffing plans, and service level commitments