Prenuvo

• Proactively call and follow up with patients to guide them through the Prenuvo journey • Conduct pre-scan assessments and answer patient questions with clarity and empathy • Support patients in understanding what to expect, how to prepare, and what their next steps may be • Offer clinical insight and emotional support as needed, referring to NPs or MDs when appropriate • Partner cross-functionally with operations, product, clinical, and support teams to surface patient needs and friction points • Contribute to internal process improvements by sharing insights and identifying workflow gaps • Participate in quality improvement initiatives, knowledge sharing, and feedback loops • Maintain accurate and timely documentation of all patient interactions • Ensure compliance with privacy standards and clinical protocols • Coordinate with other members of the medical group to ensure seamless patient care

• Support project planning, scheduling and progress tracking for multiple AI device programs. • Collaborate closely with AI/ML engineers, systems engineers, regulatory affairs, product teams and clinical operations to keep deliverables synchronized across teams. • Maintain project documentation in Jira and other tools, track milestones and ensure all design control and regulatory deliverables are up to date. • Support readiness for regulatory submissions (such as 510(k), IDE, Health Canada) and plan/execute design control design reviews, including capturing clear summaries and follow-ups. • Provide regular updates on project progress, risks and dependencies to leadership. • Identify process gaps and contribute ideas to improve collaboration, documentation flow and delivery efficiency.

• Support project planning, scheduling and progress tracking for multiple AI device programs. • Collaborate closely with AI/ML engineers, systems engineers, regulatory affairs, product teams and clinical operations to keep deliverables synchronized across teams. • Maintain project documentation in Jira and other tools, track milestones and ensure all design control and regulatory deliverables are up to date. • Support readiness for regulatory submissions (such as 510(k), IDE, Health Canada) and plan/execute design control design reviews, including capturing clear summaries and follow-ups. • Provide regular updates on project progress, risks and dependencies to leadership. • Identify process gaps and contribute ideas to improve collaboration, documentation flow and delivery efficiency.

Role Description We’re looking for a Staff Engineer - User Experience (Backend) to join our Patient Platform team and shape the systems that power patient-facing experiences across our health technology platform. This team owns the APIs, orchestration services, and communication infrastructure that enable secure, reliable interactions between patients and our platform (Email, SMS, notifications). We are at a critical stage of growth, scaling our platform, modernizing legacy services, and strengthening our event-driven architecture to support increasing patient volume and communication complexity. This role will play a central part in defining how our backend systems evolve as we scale. As a Staff Engineer - User Experience (Backend) , you will be the technical authority for the Patient Platform domain, translating architectural strategy into scalable, production-ready distributed systems in partnership with cross-functional teams. You will: - Drive the evolution of our API-first architecture (including BFF and orchestration patterns). - Define and enforce API contracts. - Modernize tightly coupled services into scalable, event-driven components. This is an opportunity for a senior technical leader who thrives in ambiguity, moves pragmatically, and enjoys balancing hands-on engineering with architectural influence. You will: - Strengthen reliability, observability, and fault tolerance across distributed systems. - Scale and harden our patient communication platform (Email, SMS, notifications). - Design secure systems handling sensitive patient and identity data in regulated environments. - Champion best practices in automated testing, CI/CD, and secure development. - Elevate engineering standards through mentorship, design reviews, and technical leadership. This is a fully remote role, open to candidates based in Ontario, with flexibility to collaborate across Pacific and Eastern time zones. This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! Qualifications - 10+ years of backend engineering experience, including platform or high-scale distributed systems. - Strong experience in Python (FastAPI, Flask) or similar modern backend frameworks. - Deep expertise designing event-driven architectures in AWS (EventBridge, SQS/SNS, Lambda, ECS). - Experience building and operating async task processing systems (e.g., Celery or similar). - Proven ability to define and govern REST and/or GraphQL APIs at scale. - Strong understanding of service boundaries, microservices, and async service-to-service communication. - Experience designing highly observable systems (metrics, tracing, alerting — e.g., Datadog or similar). - Experience implementing secure authentication and authorization (OAuth2, JWT, service-to-service security). - Experience working with Postgres, DynamoDB, and distributed caching systems (e.g., Redis). - Familiarity with Infrastructure as Code (Terraform/CDK) and mature CI/CD practices. - Experience designing systems in regulated environments handling sensitive data (HIPAA, PHI/PII). - Excellent technical communication skills and demonstrated cross-team architectural influence. - Ability to operate effectively in ambiguity and drive clarity across teams. Requirements - Experience building or scaling communication platforms (email delivery systems, SMS gateways, notification orchestration). - Familiarity with BFF patterns supporting React or modern frontend applications. - Hands-on experience with contract testing frameworks (e.g., Pact). - Experience navigating the challenges of a startup transitioning into a scale-up. - Experience with healthcare or regulated environments (HIPAA, PHI/PII). - Familiarity with security and privacy standards (e.g., HIPAA, ISO 27001, ISO 13485). Benefits - An avenue to make a positive impact on people's lives and their health. - Prenuvo provides free, whole-body scans to each team member. - Growth opportunities are at the heart of our people journey. - Our team gets together each week to connect, share, and socialize. - We have a flexible vacation policy and encourage you to use it. - We offer a comprehensive benefits package including health, dental, vision, and Mental Health coverage. - Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans. - The base salary for this role ranges from $180,000- $210,000 in local currency, depending upon experience and geographic location.

• Monitor and harvest complaints coming from all channels • Create comprehensive, high-fidelity files in our central system (PHP), accurately capturing patient details, severity tiers (1-4), sentiment/risk flags, desired outcomes, and supporting documentation. • Act as the main, patient-facing contact. Reach out swiftly via the patient's preferred communication method to listen, gather details, clarify expectations, and provide clear next steps. • Review all gathered information, assess severity/risk, and determine the most appropriate resolution path. • Act as the internal liaison and "farm out" cases to specialized backend support pods as needed. • Keep patients seamlessly informed of their case status while protecting backend specialists from direct patient interruptions. • Communicate final decisions, structured explanations, or clinical education to patients with empathy, clarity, and authority. • Issue refunds, credits, or formal apologies where appropriate to restore patient trust. • Close out cases within PHP, thoroughly documenting final outcomes, loop-closure details, and patient responses. • Tag closed cases accurately to support systemic trend analysis and protocol updates. • Monitor and optimize key performance indicators (KPIs).

• Clinical Complaint Management & Patient Advocacy • Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated. • Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution. • Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy. • Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention. • Incident Review & Systems-Level Safety Analysis • Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries. • Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities. • Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks. • Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards. • Quality Improvement (QI) & Safety Culture • Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency. • Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise. • Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting. • Data Management & Reporting • Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making. • Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.

• Lead the implementation, administration, and ongoing optimization of our FP&A planning platform (Pigment) • Serve as the primary liaison between Finance, Data, and Engineering teams to ensure the integrity, scalability, and usability of financial data and planning systems • Design and maintain data models, integrations, and reporting structures that support budgeting, forecasting, long-range planning, and management reporting • Partner with other FP&A Managers on the development and maintenance of driver-based financial models to support budgeting, forecasting, long-range planning, and strategic decision-making • Develop real-time reporting and performance dashboards to monitor business results and analyze variances against plan • Own consolidations and lead preparation of our Monthly Financial Packages and other Quarterly and Annual Board Reporting • Support monthly, quarterly, and annual forecasting processes, ensuring accuracy, consistency, and actionable insights

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up • Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan • Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations • Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification • Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively • Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process • Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience • Work closely with the physician sales team to ensure timely scheduling and engagement with program participants • Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback • Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services • Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups • Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders • Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up. • Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan. • Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations. • Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification. • Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively. • Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process. • Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience. • Work closely with the physician sales team to ensure timely scheduling and engagement with program participants. • Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback. • Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services. • Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups. • Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders. • Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

Role Description We’re looking for a Senior Technology Specialist to join our Enterprise Apps team and to take ownership of our endpoint ecosystem and SaaS platforms across a mixed environment (Windows, macOS, and iOS) . This is a senior, hands-on role focused on systems ownership, platform engineering, and continuous improvement , not traditional help desk support. You’ll play a key role in scaling our environment, improving reliability, and partnering closely with Security and Service Desk team. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! Qualifications - 5+ years in enterprise IT, endpoint management, or infrastructure roles - Strong experience supporting and managing macOS and iOS and exposure to Windows environments - Hands-on experience with MDM platforms (JumpCloud, Fleet, Jamf, or similar) - Proven ownership of SaaS platforms and administration at scale - Working knowledge of identity and access management (Okta, SSO, SCIM) - Strong understanding of endpoint security, patching, and compliance - Experience driving automation and system improvements, not just operational support - Strong troubleshooting skills with a focus on root cause and long-term solutions - Excellent communication skills and ability to work cross-functionally Requirements - Own and evolve management of a mixed fleet of Windows, macOS, and iOS devices across corporate and clinical environments - Administer, optimize and assist in migration between MDM platforms (Jumpcloud and Fleet) - Implement and maintain endpoint configurations and standards across all devices - Partner with Security to operationalize compliance and patching requirements across endpoint environments - Improve scalability, performance, and security of endpoint management systems - Own and manage our SaaS ecosystem (Google Workspace, Slack, Atlassian etc.) - Partner with the Service Desk to support SSO, SCIM provisioning, and access workflows (Okta) - Drive improvements in access governance, automation, and lifecycle management - Act as a senior escalation point for complex, systemic issues across endpoint and SaaS environments - Lead root cause analysis and implement long-term fixes to eliminate recurring problems - Design and implement automation and tooling to reduce manual effort and increase reliability - Partner with Security on endpoint hardening, vulnerability management, and compliance initiatives - Enforce identity and device security standards across systems - Support compliance frameworks (e.g., SOC 2, ISO 27001) - Create and maintain clear, structured technical documentation, standards, and runbooks - Communicate system changes, risks, and improvements effectively to both technical and non-technical stakeholders - Contribute to knowledge sharing and help raise the overall capability of the Security & IT team - Identify and drive system-level improvements across Security & IT - Develop and maintain high-quality technical documentation and standards Benefits - An avenue to make a positive impact on people's lives and their health - Prenuvo provides free, whole-body scans to each team member - Growth opportunities are at the heart of our people journey - Our team gets together each week to connect, share, and socialize - We have a flexible vacation policy and encourage you to use it - Comprehensive benefits package including health, dental, vision, and Mental Health coverage - Access to RRSP and TFSA retirement savings plans for eligible Canadian employees - The base salary for this role ranges from $100,000-$120,000 in local currency, depending upon experience