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Advancing the ways the world pays, banks and invests.
Senior Managed Service Analyst, Lead
Location
Illinois
Posted
95 days ago
Salary
$0 - $1,000,000.0K / year
Seniority
Senior
Job Description
Senior Managed Service Analyst, Lead
FIS
• Oversee support of customers encountering problems • Manage operations of product support teams • Develop and monitor operating structures and procedures • Monitor call queues, call volume, and productivity • Report new or recurring issues to management • Ensure team members are trained on new products • Contribute to development of product support function • Serve as escalation point for client issues • Manage budgets, staffing plans, and service level commitments
Job Requirements
- Bachelor’s degree in computer science, information systems, or equivalent
- Broad knowledge of FIS products and services
- Strong understanding of core IT technologies
- Working knowledge of workforce management tools
- Excellent customer service orientation
- Strong verbal and written communication skills
- Proven leadership and decision-making skills
- Demonstrated project management capability
- Resourceful and proactive approach
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Competitive compensation
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