• Develop and maintain platform documentation, training materials and systems documentation. • Work with infrastructure engineers to maintain the stability and reliability of the integration platforms. • Monitor the performance and availability of the integration platforms, recommend, and implement remediations to issues. • Follow Dealer Tire and affiliate policies regarding change control and incident management. • Keep integration platform toolsets patched and up to date according to the appropriate policies. • Assist Integration Specialists with platform inter-operability issues. • Work with infrastructure teams to support the infrastructure roadmap. • Work with Enterprise Information Security to maintain the appropriate security posture based upon policy and contract requirements. • Assist in designing and implementing the Integration roadmap. • Recommend, design, develop and implement small and medium scale automations. • Help in the development of junior team members. • Project Management Work closely with functional groups to assure project tasks are completed accurately, timely and with quality. • Document project tasks for scope boundaries, high-level requirements, and other aspects as needed. • Work with functional staff to develop training materials for Information Technology systems. • Business Requirements Document high-level and detailed business requirements related to required platform capabilities. • Communicate business requirements to the Information Technology staff. • Collaborate on Information Technology projects with various functional areas and staff to clarify business requirements, answer questions and resolve problems throughout projects and on-going support. • Collaborate with team members on the development and on-going use of audits and controls to monitor the daily transmission and collection of EDI/Integration files. • Implementation Management/Change Management Assist users and Integration Specialists in the review of business requirements. • Coordinate work with various functional staff to develop user acceptance test objectives, test plans and test scripts to verify and ensure that business requirements are achieved. • Perform system tests and user acceptance tests of Information Technology system changes as agreed with various functional staff in test plans. • Maintain technical analysis documents, technical designs, test scripts and test results to verify Integration Platform requirements are understood and addressed completely, correctly, and consistently. • Execute unit and integrated system test reviews as appropriate with Information Technology staff. • Apply established mechanisms for tracking business requirements throughout the life of Information Technology projects. • Use mechanisms to verify all requirements have been addressed completely, correctly, and consistently. • Work with various functional and IT staff to apply established change management procedures for Information Technology projects to control scope. • Facilitate documentation and approval of requirements changes of either a business or technical nature, during Information Technology projects, using change management procedures. • Perform production implementations, some of which may require after hour activities to complete. • Other Responsibilities Timely and accurate time and status reporting. • Adherence to security policies. • Learn and leverage knowledge to develop mappings on tools utilized by the team.

• Design, operate, and evolve production infrastructure across AWS, GCP, Heroku, and Kubernetes. • Own and improve monitoring, alerting, and SLOs for customer-facing services. • Lead and participate in incident response, postmortems, and long-term remediation. • Build and maintain infrastructure-as-code, CI/CD pipelines, and automation (Terraform, GitLab CI, Kubernetes tooling). • Drive scalability, performance, and resilience across a real-time SaaS platform. • Ensure security, patching, and operational hygiene across all environments. • Partner with product and engineering teams to enable safe, fast, and reliable releases. • Actively contribute to cost visibility and cloud optimization.

• Architect & Scale Infrastructure: Design and implement multi-cluster, multi-region Kubernetes deployments using EKS, GKE, and AKS. Build infrastructure that scales across regions and cloud providers. • Own Production Systems: Take end-to-end ownership of production infrastructure. Drive incident response, postmortems, and improvements to prevent recurrence. • Infrastructure as Code at Scale: Build and maintain Terraform modules for complex infrastructure patterns. Manage thousands of configuration files across clusters, regions, and environments using GitOps principles. • GitOps & Deployment Excellence: Design and optimize ArgoCD ApplicationSets and Helm chart architectures. Build deployment pipelines that enable safe, automated releases across hundreds of microservices. • Performance & Reliability Engineering: Analyze system performance, identify bottlenecks, and implement optimizations. Improve SLOs through capacity planning, autoscaling, and architectural improvements. • Observability & Monitoring: Build and enhance monitoring, alerting, and observability using Prometheus, Grafana, Loki, and custom tooling. Drive visibility into complex distributed systems. • Security & Compliance: Implement security controls, compliance frameworks, and best practices across cloud infrastructure. Design secure multi-tenant architectures. • Technical Leadership: Mentor engineers, establish best practices, and drive technical decisions. Collaborate with platform, SRE, and product teams to deliver reliable infrastructure.

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. • Work strategically with the Company's GTM team throughout the entire customer lifecycle. • Presenting Karat's technical solution to prospects as the subject matter expert. • Architecting and implementing the initial Karat interview framework for each new enterprise client. • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance. • Designing and delivering executive-level training sessions for client stakeholders. • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.