Karat

• Own the end-to-end architecture of our GTM technology stack, from lead generation through implementation and expansion. • Design and optimize workflows across the full customer lifecycle; serve as the primary architect for Salesforce and related GTM systems. • Establish scalable system governance, data standards, and integration frameworks across GTM tools. • Identify and implement AI-powered automations that reduce manual work and improve efficiency across revenue operations. • Design scalable operational processes across Marketing, Sales, Customer Success, and interview operations, including lead management, routing, pipeline management, and forecasting. • Build reporting frameworks and dashboards that support executive decision-making, funnel analysis, and capacity planning. • Translate complex operational data into clear, actionable recommendations for business leaders. • Continuously evaluate emerging technologies for their potential to create operational scale and competitive advantage.

• Own the product vision, strategy, and execution for our interview platform • Help define the roadmap for our product suite; evaluate how we should leverage AI to provide a stronger signal and measure of a candidate’s technical capabilities • Collaborate with leadership to shape Karat's strategy in the evolving technical assessment market • Prioritize features based on customer needs and business objectives • Partner with engineering, content, and UX teams to deliver high-quality solutions • Analyze assessment data to improve accuracy; design experiments to evaluate different approaches • Leverage our database of hundreds of thousands of candidates to enhance our signal on candidate performance • Monitor performance metrics and identify opportunities for improvement

• Own the product vision, strategy, and execution for our interview platform • Help define the roadmap for our product suite; evaluate how we should leverage AI to provide a stronger signal and measure of a candidate’s technical capabilities; collaborate with leadership to shape Karat's strategy in the evolving technical assessment market. • Prioritize features based on customer needs and business objectives; partner with engineering, content, and UX teams to deliver high-quality solutions. • Analyze assessment data to improve accuracy; design experiments to evaluate different approaches; leverage our database of hundreds of thousands of candidates to enhance our signal on candidate performance. • Monitor performance metrics and identify opportunities for improvement; partner with Go-to-Market (GTM) teams on expansion strategies; develop compelling business cases for new offerings.

• Counsel on the risks and opportunities of proposed commercial actions; translate complex legal considerations into practical, solution-oriented guidance that meets cross-organizational business objectives while protecting core legal interests. • Own all legal aspects of deal processes and engagements with customers, leveraging insights across Commercial Law, Product & Pricing Strategy, and Data Ownership. • Define and maintain AI governance frameworks for commercial legal matters; partner with external counsel to ensure AI-related contract terms, risk postures, and data ownership provisions are legally sound and aligned with evolving regulatory requirements. • Partner with go-to-market leaders and finance teams to negotiate enterprise-level customer agreements that support Karat's sales cycles and capacity. • Manage relationships with external counsel across commercial and product matters; evaluate outside counsel performance, coordinate engagement scope, and ensure legal strategy stays aligned with business priorities. • Contribute to an inclusive environment where diverse perspectives drive better outcomes; champion Karat's mission to provide efficient, effective, and equitable interview experiences.

• Counsel on the risks and opportunities of proposed commercial actions; translate complex legal considerations into practical, solution-oriented guidance that meets cross-organizational business objectives while protecting core legal interests. • Own all legal aspects of deal processes and engagements with customers, leveraging insights across Commercial Law, Product & Pricing Strategy, and Data Ownership. • Partner with our go-to-market leaders and finance teams to negotiate enterprise-level customer agreements that support Karat's sales cycles and capacity; collaborate with Product and Delivery teams on innovation, integrations, and delivery operations. • Contribute to an inclusive environment where diverse perspectives drive better outcomes; champion Karat's mission to provide efficient, effective, and equitable interview experiences.

• Drive the technical evolution of Brilliant Black Minds, building AI-powered tools, automations, and experiences that serve a community of 11,000+ diverse software engineers • Lead projects end-to-end from design through release, including those with significant ambiguity • Build and maintain clean, scalable services, components, and APIs • Integrate LLM APIs and AI-enhanced capabilities into BBM's technical interview preparation offerings • Build tooling and automations that scale BBM's community operations • Manage day-to-day community operations: moderating Discord, engaging members, and participating in study groups • Identify gaps in what the community needs, design solutions, and ship them

Role Description As a Senior Deployment Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events. - Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. - Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. - Work strategically with the Company's GTM team throughout the entire customer lifecycle, including: - Presenting Karat's technical solution to prospects as the subject matter expert. - Architecting and implementing the initial Karat interview framework for each new enterprise client. - Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance. - Designing and delivering executive-level training sessions for client stakeholders. - Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. - Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients. Qualifications - 7+ years of professional work experience in one of the following: - Strategic technical account management, client success engineering, or solutions/deployment engineering, OR; - SaaS/technical/financial services consulting with a focus on technical implementation. - Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes. - Experience directly engaging with C-Suite executives in a client-facing capacity. - Strong working knowledge of SQL. - Client-facing experience with technical customers required. Requirements - This position is only available to candidates residing in the following U.S. states: CO, CT, Washington, D.C., FL, GA, IL, KS, MA, MD, MO, NC, PA, RI, SC, TX, and VA. - While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time. - Immigration sponsorship is not available. Benefits - All U.S.-based offers include a competitive salary in local currency and Karat-granted stock options. - Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents). - Medical (Regence PPO and HDHP available). - HSA employer contribution for those enrolled in the HDHP medical plan. - Dental and Vision (Guardian). - 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance. - Optional Life Insurance available. - Flexible Savings Account (Healthcare). - 401(k) match of 4%. - Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year. - Wellness (Sick & Mental Health): three (3) work weeks available per year. - Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year. - U.S. Parental Leave: 24 weeks (16 weeks full-out, full pay; 8 weeks “Karat Phase-Back” 20 hours per week, full pay). - U.S. Holidays: 10 days. - Karat Summer Break: 5 days - July. - Karat Winter Break: 5 days - December.

• Own the strategy and outcomes for a major new product line • Define and own the end-to-end product strategy for a new strategic initiative • Lead the initiative from concept through launch and scale • Partner closely with engineering, data science, and UX • Drive alignment across multiple functions and senior leaders • Serve as the product voice in executive customer conversations • Shape how Karat's extensive interview performance dataset is leveraged

• Develop high-quality technical interview questions to update Karat’s technical content library • Uphold Karat’s interview content standards through peer reviews, mentorship, and feedback integration • Use your engineering knowledge to produce Karat’s most complex interview content • Partner with our Content Designers in the development of new content formats • Author new technical interview questions in a variety of subject domains • Mentor more junior Content Development Engineers through peer reviews of content developments • Integrate feedback and iterate on content based on performance data

• Drive major design initiatives that span multiple product areas and significantly impact business outcomes, leading cross-functional teams through complex design challenges. • Lead and scale our design system, establishing governance, documentation, and adoption processes that ensure consistency and efficiency across all product touchpoints. • Partner with Product and Engineering leadership to integrate design thinking into organizational strategy and roadmap planning, influencing product decisions at the leadership level. • Plan and execute strategic user research that informs product direction and business strategy, using data and analytics to measure design impact on business metrics. • Mentor and develop designers across all levels while leading design critiques and establishing feedback cultures that elevate the entire team. • Lead cross-functional ideation sessions for complex problems, creating solutions at the intersection of design, business objectives, and technology that advance design-driven initiatives.