Dealer Tire

Role Description The Claims Specialist (Level 1) is responsible for accurately and efficiently processing the intake of new claims requests, while providing outstanding customer service to contract holders, dealers, and repair facilities. This role requires strong attention to detail, adherence to company guidelines, and the ability to manage multiple priorities in a fast-paced call center environment. The Claims Specialist ensures claims are set up accurately, customers receive timely support, and all work aligns with company quality and compliance standards. As a Claims Specialist, your essential job functions will include the following: - Process standard claims accurately and within SLA - Maintain detailed claim documentation, photos, and communication logs - Provide high-quality customer service to contract holders and repair facilities - Accurately enter and update customer information, interactions, and case details in applicable CRM - Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues - Achieve call, QA, and attendance metrics - Follow established workflows, and escalation processes - Handle and resolve customer complaints in a professional and timely manner - Develop and maintain a thorough understanding of the company's products, services, policies, and procedures Qualifications - Minimum 1-2 years of experience in customer service and/or claims processing, preferably within a call center environment - High School Diploma required; Associate or bachelor’s degree preferred - Proficiency in using Salesforce and Microsoft Office Suite; Outlook, Word, Excel - Ability to efficiently navigate multiple computer systems while assisting customers - Excellent verbal and written communication skills - Proven ability to convey complex information clearly, accurately, and concisely - Strong commitment to providing exceptional customer experiences - Demonstrated ability to handle inquiries, issues, and complaints with professionalism and care - Strong time management and multitasking capabilities in a fast-paced environment - Effective analytical and problem-solving skills to identify and resolve issues efficiently - High level of accuracy and attention to detail in processing claims and documentation - Flexible and adaptable to change; able to learn new systems and processes quickly - Ability to collaborate effectively with team members and cross-functional departments Requirements - Process and complete claims within 7-10 days, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements - QA Score: >85% on the quarterly Quality Assurance scorecard - Audit Errors: <2% - Attendance: Meets department standards - Adherence% >80% Benefits - Competitive & comprehensive benefit package including paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution) - Compensation offered will depend on qualifications, experience, and geographic location - Total compensation package may also include commission, bonus or profit sharing

• Gather, Manage and Understand Data • Define the goals of analysis activities, and coordinate the collection of appropriate data from databases—understand and assess business situations from an information perspective • Evaluate, improve, and build on existing information schemas—work to make operations data accessible and useful across the sales team • Collaborate with sales team members to identify and pursue performance opportunities • Interpret reports and assist sales staff and sales management in understanding underlying data and analysis • Support the account maintenance process to ensure all information is accurate and available • Maintain & audit critical sales data through the appropriate IT systems and departments • Take ownership of assigned areas for reporting and analysis • Internal end-user point-of-contact for ad hoc information requests—assemble and distribute operational reports and performance metrics • Support the automation of reporting, and the building of new metrics and dashboards • Support the sales team with data questions and/or issues that need resolution • Work collaboratively with members of the sales team to analyze data and possible implications - what's the situation mean & what to do • Contribute to the evaluation and development of new capabilities • Assist with initiatives to enhance, improve or correct system functionality • Participate in the development and pilot of sales processes, approaches and methods to understand what works and help determine long term solutions to support the sales team • Help facilitate group meetings, coordinate feedback, testing and promotion in support of projects

• Implement and execute a variety of candidate generation techniques, strategies, and programs. • Apply market knowledge and sourcing skills to engage with active and passive candidates. • Develop creative and targeted search/marketing strategies to support the recruiting team in effective and successful pipelining both with active and passive candidates. • Work with other team members to perform quantitative and qualitative analysis to determine sourcing/staffing effectiveness based on statistics, cost efficiency and customer feedback. • Identify competitive threats (including wage information), trends and issues and escalate to Talent Acquisition Specialists. • Establishes and executes upon multiple diverse sourcing strategies that ensure we are meeting the intensity of the market, and the type of talent needed for the role. • Participate in recruiting events as assigned. • Evaluates quality of candidates by leveraging Applicant Tracking System & job boards to track and manage the hiring process. • Presenting candidates to the responsible Talent Acquisition Specialist in line with the job requirements. • Partnering with the recruiting team to prioritize requisitions that require proactive and passive sourcing. • Provides engaging phone interviews as needed by using templates that drive a consistent process while focusing on job requirements, experience, and relevant skills. • Meets or exceeds all established recruiting metrics. • Assists with ServiceNow ticketing requests and prioritizes tasks based on business needs. • Understand Federal laws as they relate to hiring candidates. • Understand State laws in states where Dealer Tire Family of Companies conducts business. • Other Duties as Assigned

Role Description As an Outside Account Manager, you are a strategic advisor for your dealership portfolio. If you are strategic minded, high energy, and possess a high level of accountability, consider joining our playing to win team at Dealer Tire. - Manage portfolio to meet and exceed sales and productivity goals with all products. - Assist dealers in maximizing the financial opportunity of the program through a customized action plan. - Drive service advisor effectiveness, training, and overall retail strategies through coaching and training to maximize the business opportunity across all products. - Collaborate with the Service Manager, Parts Manager, and other dealer stakeholders to determine product screen, inventory levels, and set competitive pricing to meet business objectives. - Develop and maintain consistent monthly contact schedule with dealers. - Manage all activity tracking and account information in Salesforce. - Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement. Qualifications - Bachelor’s degree or equivalent work experience required. - Prior professional experience selling with territory management skills. - Highly organized with strong follow up skills. - Full understanding of all aspects of sales process (business planning, training, retail selling, and inventory) and the ability to negotiate and close deals. - Be located within assigned territory. - Strong customer relationship skills and ability to sell at the top. Requirements - Standing for long periods of time. - Frequent bending, crouching, and twisting. - Extensive driving and traveling to customer accounts (up to 80%). - Occasional lifting up to 50 pounds. - Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy. Benefits - Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate. - PTO eligible after 30 days. - Wellness programs. - Annual tuition reimbursement between $2,500-$5,000. - Discounts on up to 40 tires purchased per year!

Role Description The Consumer Product Operations Specialist is a fully remote position reporting to the Consumer Product Operations Manager. As the primary onboarding guide for our dealership partners, you serve as the critical link between technical execution and client satisfaction. In this role, you will manage the end-to-end implementation of new e-commerce storefronts and legacy platform transitions. Acting as both a technical specialist and project consultant, you ensure dealership websites meet high standards while providing a white-glove experience for all stakeholders. Client Implementation & Onboarding Management - Serve as the Primary Onboarding Guide: Act as the lead consultant for dealerships during the implementation phase, guiding them through the transition from legacy systems to our latest e-commerce suite. - Stakeholder Relationship Management: Navigate and manage diverse personalities within individual dealerships and large dealership groups, ensuring alignment and maintaining professional momentum throughout the build process. - Strategic Consulting: Provide expert advice and strategic guidance to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals. - Cross-Functional Orchestration: Coordinate communication between internal technical teams, field sales representatives, and external dealership management to ensure project milestones are met. - Strategic Communication: Translate complex technical requirements into actionable, "plain-English" instructions for non-technical dealership personnel. Technical Configuration & Launch - Storefront Construction: Execute the end-to-end technical setup for e-commerce websites, including domain management, DNS configuration, and visual quality assurance. - System Data Integration: Assist with and audit the technical "plumbing" of the platform by coordinating inventory file ingestion and configuring complex pricing logic to ensure data accuracy. - Financial Workflow Validation: Manage the setup and testing of merchant accounts and payment processors (e.g., Stripe, Braintree) to ensure secure and seamless transaction flows. - Third-Party Integrations: Configure and validate external software connections, such as service scheduling tools, to provide a unified consumer experience. Operational Excellence & Maintenance - Operational Oversight & Conflict Resolution: Serve as the primary authority for troubleshooting, identifying process gaps, and handling high-stakes complaints or grievances. Proactively mediate disputes to protect the partner relationship and business interests. - Promotional Execution: Build and deploy consumer-facing promotions and pricing rules within the CMS, ensuring rigorous testing before public release. - Pipeline Optimization: Manage a high volume of concurrent implementations, balancing competing priorities and strict "Go-Live" deadlines without sacrificing quality. Qualifications - 2+ years of relevant experience in client-facing technical project management, digital agency operations, or e-commerce onboarding. - Bachelor’s degree preferred but not required. Relevant professional experience will be considered in lieu of a degree. - Proven experience in stakeholder relationship management, including navigating diverse client personalities and managing professional momentum throughout a digital solutions onboarding experience. - Prior experience in the automotive, dealership, digital agency, or e-commerce sectors. - Basic understanding of web architecture and systems. - Experience navigating organizational change or platform migrations in a fast-paced environment. Requirements - Ability to translate complex technical requirements into clear, actionable instructions for dealership partners and internal stakeholders at all levels. - Proven experience navigating diverse client personalities and managing professional momentum throughout the e-commerce onboarding process. - Demonstrated ability to manage high-volume, concurrent implementations while balancing competing priorities and strict "Go-Live" deadlines. - Proficiency in identifying and mitigating project risks, specifically regarding technical configuration errors or platform transition issues. - Capacity to understand and manage the relationships between complex systems, including domain management, DNS configuration, and data integrations. - Strong focus on providing a "white-glove" experience while acting as a primary project consultant for dealership partners. - Exceptional attention to detail when configuring and testing sensitive financial workflows, payment processors, and pricing logic. - High level of agility in navigating organizational change and platform migrations within an asynchronous, remote work environment. Physical Job Requirements - Ability to sit for long periods of time. - Talking through the computer for many meetings and one-to-one conversations. - This role functions asynchronously to a standard 9-5 working schedule and may require work to be performed during early mornings, evenings, and weekends (off-hours). - Continuous viewing of a computer monitor and data entry. - Travel as necessary (<10%). Benefits - Competitive compensation based on qualifications, experience, and geographic location. - Total compensation package may include commission, bonus, or profit sharing. - Comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). EOE Statement Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

• Serve as a primary responder for production incidents, owning triage through resolution — including root cause analysis, infrastructure remediation, and order automation recovery. • Work directly alongside the Manager, Consumer Technology Site Reliability, and Helpdesk to handle day-to-day triage and fix responsibilities. • Partner with development teams to evaluate production risk before deployment. • Monitor production environment and proactively surface anomalies, enhancement opportunities, and risk areas to leadership. • Assist with data cleanup and order recovery operations following production incidents. • Support testing and validation of infrastructure changes prior to production deployment.

• Administer the processing of bi-weekly, multi-state payroll • Verifying information in timekeeping system • Entering employee status updates, deductions and pay adjustments • Ensure accuracy and timeliness of payroll check/voucher distribution • Publish annual payroll processing schedule • Assist with year-end processes • Confirm all employee status changes have been received, reviewed and approved within Workday in a timely manner • Ensure that payroll changes are made in accordance with company policy • Plan daily activities to meet deadlines for payroll processing • Communicate payroll policies and procedures to employees • Create standard and ad-hoc reports as scheduled or requested • Handle payroll inquiries and complaints • Maintain contact in person, via phone, email or mail • Establish and maintain a positive working relationship with internal and external customers • Ensure payments to vendors are accurate and timely • Maintain SOX & Payroll compliance files

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $71,196 - $88,842 Targeted Annual Commission: $15,000 As a Fixed Operations Consultant, your essential job functions will include the following: Operational Management - Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance. - Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results. - Quickly build relationships at all levels of the dealership in order to implement change. - Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team. - Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities. - Participate in regional meetings. - Leverage Carline Specialists and other centralized resources, as needed. - Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity. - Manage all activity tracking and account information in Salesforce. - Communicate to management as needed on dealership activity challenges. - Submit timely update reports, itineraries, and expense reports to management as required. Operational Execution - Complete service lane assessments at the dealership. - Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.). - Understand and interpret dealer data in order to identify opportunities and determine action. - Develop product screen recommendation and determine implementation strategy to meet business objectives. - Work with dealership to establish retail pricing strategies to meet business objectives. - Understand Dealer compensation plans and effect on offering and selling of tires and MC products. - Create & execute customized coaching solutions to improve dealership personnel performance across all areas. - Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items. - Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance. - Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success. - Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills. Other Duties as Assigned Position Requirements - Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree - Minimum 5 years of experience in dealership or automotive service operations - Project management experience preferred - Excellent communication and facilitation skills, and attention to detail - Ability to work in a faced paced environment - Proficiency at intermediate level with all Microsoft Office products required - Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy Competencies Required - Communication - Critical Thinking - Developing Program Champions - Diagnostic Skills - Driving Change - Industry/Product Knowledge - Initiative - Influence - Operational Excellence - Trusted Advisor Physical Requirements - Standing for long periods of time - Frequent bending, crouching, and twisting - Lifting at least 35 pounds - Travel required – approximately 80% Drug Policy - Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. - There will be random drug testing. Please refer to the employee handbook for further details. Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

• Coordinate large-scale sales projects or initiatives, ensuring a clear definition of scope, deliverables, ownership, and timelines. • Translate high-level project objectives into structured work plans, including milestones, dependencies, action items, and tracking mechanisms. • Partner with build teams to align on sequencing, workload, and prioritization. • Proactively identify dependencies, risks, and potential blockers; facilitate alignment and resolution to maintain project momentum. • Develop and maintain comprehensive project documentation, including project plans, status updates, communication logs, and decision records. • Establish and maintain effective communication within the team and applicable stakeholders to ensure completion of deliverables and milestones. • Serve as the primary point of contact for project-related inquiries and issue resolution, escalating as appropriate. • Facilitate group meetings in support of project planning, implementation, and execution. • Partner with Sales Leadership, Field Development Manager, and Sales Development Managers teams to coordinate change management efforts, including stakeholder communication, transition planning, and adoption support. • Present incoming and ongoing projects to leadership in a clear and organized manner, enabling the leadership team to make informed decisions on project prioritization. • Support change management efforts by helping prepare the field for new tools and processes, including communication, rollout planning, and adoption support. • Contribute to the development and coordination of recurring weekly, monthly, and quarterly leadership communications by gathering qualitative and quantitative inputs, synthesizing key insights, consolidating feedback, and assisting with the crafting of clear, structured summaries/presentations (e.g., executive summaries, board materials, sales meeting updates).

• Manage portfolio to meet and exceed sales and productivity goals with all products • Assist dealers in maximizing the financial opportunity of the program through a customized action plan • Drive service advisor effectiveness, training, and overall retail strategies through coaching and training to maximize the business opportunity across all products • Collaborate with the Service Manager, Parts Manager, and other dealer stakeholders to determine product screen, inventory levels, and set competitive pricing to meet business objectives • Develop and maintain consistent monthly contact schedule with dealers • Manage all activity tracking and account information in Salesforce • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.