• Design, operate, and evolve production infrastructure across AWS, GCP, Heroku, and Kubernetes. • Own and improve monitoring, alerting, and SLOs for customer-facing services. • Lead and participate in incident response, postmortems, and long-term remediation. • Build and maintain infrastructure-as-code, CI/CD pipelines, and automation (Terraform, GitLab CI, Kubernetes tooling). • Drive scalability, performance, and resilience across a real-time SaaS platform. • Ensure security, patching, and operational hygiene across all environments. • Partner with product and engineering teams to enable safe, fast, and reliable releases. • Actively contribute to cost visibility and cloud optimization.

• Architect & Scale Infrastructure: Design and implement multi-cluster, multi-region Kubernetes deployments using EKS, GKE, and AKS. Build infrastructure that scales across regions and cloud providers. • Own Production Systems: Take end-to-end ownership of production infrastructure. Drive incident response, postmortems, and improvements to prevent recurrence. • Infrastructure as Code at Scale: Build and maintain Terraform modules for complex infrastructure patterns. Manage thousands of configuration files across clusters, regions, and environments using GitOps principles. • GitOps & Deployment Excellence: Design and optimize ArgoCD ApplicationSets and Helm chart architectures. Build deployment pipelines that enable safe, automated releases across hundreds of microservices. • Performance & Reliability Engineering: Analyze system performance, identify bottlenecks, and implement optimizations. Improve SLOs through capacity planning, autoscaling, and architectural improvements. • Observability & Monitoring: Build and enhance monitoring, alerting, and observability using Prometheus, Grafana, Loki, and custom tooling. Drive visibility into complex distributed systems. • Security & Compliance: Implement security controls, compliance frameworks, and best practices across cloud infrastructure. Design secure multi-tenant architectures. • Technical Leadership: Mentor engineers, establish best practices, and drive technical decisions. Collaborate with platform, SRE, and product teams to deliver reliable infrastructure.

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. • Work strategically with the Company's GTM team throughout the entire customer lifecycle. • Presenting Karat's technical solution to prospects as the subject matter expert. • Architecting and implementing the initial Karat interview framework for each new enterprise client. • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance. • Designing and delivering executive-level training sessions for client stakeholders. • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a hands-on senior DevOps engineer to take full ownership of our infrastructure, security posture, and deployment pipelines. This is not a “keep the lights on” role. We need someone who: - fixes what’s broken - simplifies what’s overcomplicated - hardens security - builds systems we can trust You’ll work closely with engineering leadership and application developers, and you’ll be expected to operate independently with a high bar for reliability. Qualifications - 5+ years of hands-on DevOps / infrastructure experience - Deep experience with AWS - Strong experience with Terraform or similar IaC tools - CI/CD experience (GitHub Actions, GitLab CI, or similar) - Experience running production systems with real traffic - Strong understanding of cloud security best practices - Comfortable being the sole DevOps owner Requirements - Experience with ECS or EKS - Multi-account AWS setups - SOC 2 / ISO / PCI exposure - Production migrations (shared hosting → cloud) - Experience cleaning up inherited, messy infrastructure Benefits - You must overlap meaningfully with US working hours - You communicate clearly and proactively - You take ownership - problems don’t linger - You prefer simple, robust solutions over clever ones - You are comfortable saying “this is risky” and backing it up This Role Is Not a Fit If: - You are part of an agency or want to work part-time - You need constant direction or ticket-by-ticket management - You avoid security responsibility - You’re unavailable during US hours - You prefer theoretical architecture over practical reliability