Role Description The Senior Marketing Analyst's primary responsibility is to help clients maximize value from their marketing data. You'll own client delivery end-to-end for your assigned accounts — from data modeling through final reporting. You'll design and maintain dashboards across BI platforms, ensure data quality, and deliver clear, actionable reporting. This role also involves managing data transformations in dbt and working with complex, multi-source data architectures. You'll leverage AI tools (e.g. Codex, Claude) to accelerate your workflows. We are looking for someone who is reliable, responsible, quality-minded, keeps commitments, takes ownership of their work, and can confidently present results to clients. Responsibilities - Support clients directly — understand their requirements, translate them into data solutions, and deliver clear insights. - Build and maintain dashboards and reports in Looker, Power BI, and Tableau — depending on client setup. - Design and maintain data models that consolidate data from multiple marketing platforms and sources. - Map and document data flows across complex, multi-source schemas. - Proactively identify opportunities, trends, or risks in marketing data and communicate findings clearly. - Write, optimize, and troubleshoot SQL queries for reporting, analysis, and investigations. - Manage and enhance data transformations with dbt. - Conduct QA/UAT to ensure data accuracy, consistency, and trustworthiness. - Use Git for version control and collaboration. Qualifications - Expert-level proficiency in at least one BI platform (Looker, Power BI, or Tableau), with the ability to deliver projects across all. - 3+ years of SQL experience. - Proficiency with AI tools and ability to integrate them into daily workflows. - Experience working with multiple marketing data sources simultaneously (ad platforms, CRM, web analytics, etc.). - Understanding of data modeling principles (star schema, dimensional modeling). - Understanding of ELT/ETL concepts and debugging data transformation logic. - English C1 level with excellent written and verbal communication. - Ability to communicate directly with clients and stakeholders. - Takes ownership and responsibility for their work and results. - Can present their work and insights confidently to clients. - Consistently checks their own work for quality, accuracy, and completeness before delivery. - Strong analytical skills, proactive problem-solving, and close attention to detail. - Comfortable with ambiguity and able to drive clarity with clients and internal teams. - Hands-on experience with QA/UAT processes. Nice to Have - Knowledge of Google Analytics (for business understanding). - Knowledge of Google Analytics Data Streams. - Familiarity with marketing platforms data (Google Ads, Facebook Ads, etc.). - Understanding of Marketing Mix Modeling (MMM) concepts. - dbt experience in analytics workflows. - Python or other scripting language for data analysis and automation. - Experience with data quality frameworks or data observability tools. - Familiarity with marketing attribution models. Benefits - Remote-first environment - Competitive compensation - Medical and dental benefits - 401K plan - Unlimited PTO - Paid holidays - Professional development reimbursement

• Develop and maintain interactive Tableau dashboards for customer analytics • Write SQL queries to analyze data from multiple sources • Partner with business teams to gather requirements and translate them into actionable insights • Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities • Present findings clearly using Tableau, Excel, or PowerPoint • Support customer experience improvement initiatives through key metrics and insights • Manage multiple projects in an agile environment

• Execute the business analytics agenda in conjunction with analytics team leaders • Work with best-in-class external partners who leverage analytics tools and processes • Use models/algorithms to uncover signals/patterns and trends to drive long-term business performance • Execute the business analytics agenda using a methodical approach that conveys to stakeholders what business analytics will deliver • Improve business results by giving tactical & strategic business solutions via applying analytical skills using analytical data modelling against various supply chain problems • Provide analytics and certain degree of project management to the various projects and regular network capacity reviews for various BUs • Maintain current knowledge of modelling and analysis techniques and work on continuous improvement through networking with internal stakeholders and external professional organizations, vendors, and support forums • Build trust and credibility with different stakeholders to achieve common organizational goals and targets

• Serve as the primary strategic and analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution • Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards • Establish performance monitoring frameworks that distinguish leading vs. lagging indicators and drive proactive operational management • Build executive-level dashboards and reporting systems that provide clarity to operational leaders and enable data-informed decision-making • Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle • Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas • Translate operational data into clear, actionable recommendations for Law Firm leadership • Support forecasting and capacity modeling tied to case volume growth and expansion initiatives • Write and optimize advanced SQL queries to support operational analysis and reporting • Lead and develop analysts, ensuring strong analytical standards and business fluency