• Execute the business analytics agenda in conjunction with analytics team leaders • Work with best-in-class external partners who leverage analytics tools and processes • Use models/algorithms to uncover signals/patterns and trends to drive long-term business performance • Execute the business analytics agenda using a methodical approach that conveys to stakeholders what business analytics will deliver • Improve business results by giving tactical & strategic business solutions via applying analytical skills using analytical data modelling against various supply chain problems • Provide analytics and certain degree of project management to the various projects and regular network capacity reviews for various BUs • Maintain current knowledge of modelling and analysis techniques and work on continuous improvement through networking with internal stakeholders and external professional organizations, vendors, and support forums • Build trust and credibility with different stakeholders to achieve common organizational goals and targets

• Serve as the primary strategic and analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution • Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards • Establish performance monitoring frameworks that distinguish leading vs. lagging indicators and drive proactive operational management • Build executive-level dashboards and reporting systems that provide clarity to operational leaders and enable data-informed decision-making • Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle • Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas • Translate operational data into clear, actionable recommendations for Law Firm leadership • Support forecasting and capacity modeling tied to case volume growth and expansion initiatives • Write and optimize advanced SQL queries to support operational analysis and reporting • Lead and develop analysts, ensuring strong analytical standards and business fluency

• Turn GTM Data Into Clarity • Support Funnel Optimisation • Forecasting & Performance Tracking • Data, Systems & Foundations • Strategic & Ad-Hoc Analysis

• Take ownership of service analytics and provide ongoing analytical support for product, marketing, and web teams • Work with existing data foundations, dashboards, and metrics, improving and scaling them where needed • Answer ad-hoc and recurring business questions related to product performance, marketing efficiency, and growth • Maintain and develop performance, ROI, and attribution analytics in collaboration with product and growth teams • Ensure data quality, metric consistency, and clear documentation for key dashboards and reports • Communicate insights and recommendations clearly to both technical and non-technical stakeholders