This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Product Manager, Internal Tools at Fanatics Betting & Gaming (FBG), you will build and scale internal platforms and back-end systems that support the entire operations ecosystem across FBG. This role is focused on enabling operational teams—including promotions, rewards, loyalty, and customer support—through intuitive, scalable, and data-driven internal tools that power customer-facing experiences. You will partner closely with operations, engineering, analytics, design, and a Senior Product Manager to define requirements, prioritize roadmaps, and deliver high-impact internal tooling. This role will also support chatbot and AI initiatives by helping translate operational needs into automation, intelligent workflows, and platform enhancements. Responsibilities - Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration. - Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem. - Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions. - Support chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences. - Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs. - Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users. - Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy. - Work with third-party partners as needed to enhance or extend internal tools and operational capabilities. - Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams. - Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences. - Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners. Qualifications - 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization. - 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality. - Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred. - Familiarity with Salesforce-based tools or CRM / CMS platforms preferred. - Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space. - Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements. - Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs. - Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams. - Experience in the online gaming, betting, or casino industry is a plus, but not required. Requirements - The base salary range for this role is $125,000-$156,000 depending on job-related knowledge, skills, and experience. - This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. - Salary range is listed in USD; ranges will change based on country of residence. - In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. - We’ll also give you $700 to set up your home office! Benefits - Medical, Dental, Vision. - 401K. - Paid time off. - GymPass. - Pet Insurance. - Family Care Benefits. - Free Shipt deliveries. - $700 to set up your home office.

• Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy. • Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements. • Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders. • Translate customer problems into well-defined product requirements, user stories, and acceptance criteria. • Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights. • Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment. • Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives. • Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews. • Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution. • Coordinate cross-functional execution across Engineering, Design, Data, and Operations. • Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes. • Support release planning, documentation, and customer-facing enablement where required.

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.  More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following. Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: - Mission-Driven: We focus on creating economic and social impact. - People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging. - Innovative: We embrace change and find better ways to do things together. - Globally Connected: We foster collaboration between diverse cultures and perspectives. If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board! Role Summary We are seeking an externally facing Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and ensuring disciplined execution against the product roadmap. This is an execution-oriented PM role, ideal for someone early in their product career who has a technical background, is comfortable engaging directly with customers, and can manage multiple concurrent workstreams without losing rigor or clarity. Key Responsibilities: Customer & Stakeholder Engagement - Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy. - Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements. - Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders. Product Discovery & Definition - Translate customer problems into well-defined product requirements, user stories, and acceptance criteria. - Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights. - Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment. Roadmap & Execution - Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives. - Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews. - Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution. Delivery & Coordination - Coordinate cross-functional execution across Engineering, Design, Data, and Operations. - Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes. - Support release planning, documentation, and customer-facing enablement where required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description What you get to do in this role: - Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue - Communicate product priorities and build consensus - Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries - Work with multiple teams to guide projects through development and bring high-quality products to life - Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction - Communicate complex problems into easily understood requirements and provide solutions - Develop multi-mode communications that convey a clear understanding of the needs of different audiences - Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - 12+ years of software product management experience - Strong prioritization skills and the discipline to focus on high impact activities - Experience defining and capturing product requirements and transforming them into a product roadmap - Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions - Experience driving solution development through big-picture solution development - Ability to serve as a team lead, and coach employees at lower levels Requirements - For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure - Compensation is based on the geographic location in which the role is located and is subject to change based on work location Benefits - Health plans, including flexible spending accounts - 401(k) Plan with company match - ESPP - Matching donations - Flexible time away plan - Family leave programs Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust - Equal Opportunity Employer: ServiceNow is an equal opportunity employer - Accommodations: We strive to create an accessible and inclusive experience for all candidates - Export Control Regulations: Employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities