• Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy. • Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements. • Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders. • Translate customer problems into well-defined product requirements, user stories, and acceptance criteria. • Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights. • Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment. • Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives. • Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews. • Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution. • Coordinate cross-functional execution across Engineering, Design, Data, and Operations. • Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes. • Support release planning, documentation, and customer-facing enablement where required.

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.  More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following. Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: - Mission-Driven: We focus on creating economic and social impact. - People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging. - Innovative: We embrace change and find better ways to do things together. - Globally Connected: We foster collaboration between diverse cultures and perspectives. If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board! Role Summary We are seeking an externally facing Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and ensuring disciplined execution against the product roadmap. This is an execution-oriented PM role, ideal for someone early in their product career who has a technical background, is comfortable engaging directly with customers, and can manage multiple concurrent workstreams without losing rigor or clarity. Key Responsibilities: Customer & Stakeholder Engagement - Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy. - Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements. - Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders. Product Discovery & Definition - Translate customer problems into well-defined product requirements, user stories, and acceptance criteria. - Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights. - Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment. Roadmap & Execution - Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives. - Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews. - Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution. Delivery & Coordination - Coordinate cross-functional execution across Engineering, Design, Data, and Operations. - Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes. - Support release planning, documentation, and customer-facing enablement where required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description What you get to do in this role: - Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue - Communicate product priorities and build consensus - Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries - Work with multiple teams to guide projects through development and bring high-quality products to life - Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction - Communicate complex problems into easily understood requirements and provide solutions - Develop multi-mode communications that convey a clear understanding of the needs of different audiences - Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - 12+ years of software product management experience - Strong prioritization skills and the discipline to focus on high impact activities - Experience defining and capturing product requirements and transforming them into a product roadmap - Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions - Experience driving solution development through big-picture solution development - Ability to serve as a team lead, and coach employees at lower levels Requirements - For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure - Compensation is based on the geographic location in which the role is located and is subject to change based on work location Benefits - Health plans, including flexible spending accounts - 401(k) Plan with company match - ESPP - Matching donations - Flexible time away plan - Family leave programs Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust - Equal Opportunity Employer: ServiceNow is an equal opportunity employer - Accommodations: We strive to create an accessible and inclusive experience for all candidates - Export Control Regulations: Employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Who We Are Looking For We are looking for a professional in the information security or cybersecurity industry to fulfill the Product Solutions Manager (ITRC) role. This position requires a strong background in any of the following areas: achieving and maintaining compliance with regulations (e.g., HIPAA, FISMA, FERPA) and/or industry-leading practices (e.g., PCI-DSS, ISO 27001/2, NIST CSF, NIST 800-53), and enterprise risk management. The Manager of Product Solutions (ITRC) will be a product expert in the AuditBoard platform and shall be able to comprehend a client's compliance/risk/InfoSec environment and convey a high-value proposition. This position will facilitate product demonstrations, answer product questions, and consult clients on industry best practices as they learn about AuditBoard. Internally, the Manager of Product Solutions (ITRC) will partner closely with various departments, including business development, implementation, and engineering to deliver solutions to clients. This position is remote and can be based out of all West Coast, Central and East Coast major U.S. metropolitan cities. Responsibilities: - Meet or exceed annual sales targets - Ability to understand prospective customer requirements and compliance use cases and translate into product demonstrations that resonate with the prospect - Engage with C-level prospects to position AuditBoard's strategic value proposition and drive business development opportunities to closure - Present a compelling demonstration of the AuditBoard IT risk and compliance (ITRC) solutions to prospective customers - Tailor every ITRC demonstration based on the client’s environment, needs, and use cases - Mentor and cross-train internal resources and develop team members’ skills and expertise - Provide proactive, trusted thought leadership to target accounts - Serve as a feedback loop with the Product, Engineering, and Design (PED) team on features updates and product enhancements for the suite of AuditBoard products - Attend networking events and conferences to build relationships that will create new business opportunities Attributes for a Successful Candidate - Bachelor’s degree or equivalent experience required - CISA, CISM, CISSP, Security+ preferred. - 4+ years of experience in information security, cybersecurity, IT audit, or associated field - Strong knowledge of information security frameworks and industry standards, such as ISO/IEC 27000 series, NIST 800-53, NIST CSF, PCI-DSS, SOC2, among others a must. - Able to commit to 25-30% travel within region - Experience in the adoption of compliance frameworks or performing compliance certifications or audits is preferred - Excellent problem-solving, presentation and decision-making skills. - Excellent written and oral communication skills - Successfully demonstrated experience managing and working with internal cross-functional teams and product engineering groups preferred - Successfully demonstrated experience communicating and reporting to Senior leadership - Sales experience is NOT required - Ability to flourish in high growth and fast-paced tech environment - Proven ability to articulate the distinct aspects of products and services and position them against competitors - Great at building relationships and working within a team selling environment - Excellent listening, negotiation and presentation skills - Must be able to work in a fast-paced and rapidly changing environment - Must be okay with up to 30% travel Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote