POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. PRINCIPAL RESPONSIBILITIES: - Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis - Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. - Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. - Responds to all cancellation requests in alignment with the established escalation policy. - Proactively communicates with or responds to customers in support of company pricing initiatives. - Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. - Responsible for capturing customer emails, minimizing rate restrictions and customer credits. - Increases customer penetration by selling full suite of Republic Services products. - Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. - Performs other job-related duties as assigned. PREFERRED QUALIFICATIONS: - Waste or transportation industry experience. MINIMUM QUALIFICATIONS: - High school diploma or G.E.D. (Required) - 0 - 2 years of customer service experience. (Required) PREFERRED QUALIFICATIONS: - Bilingual in English & Spanish - Reside in TX - Proactive & retention sales experience - Customer Services experience within a high call volume setting Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for the retention and growth of assigned customer accounts within the eCommerce service line. This includes digital creative, website, and digital media services that drive direct bookings for our customers. The primary focus of the role will be to oversee day-to-day campaign and account management, as well as exploration and fulfillment of customer needs to continually deliver value to the customer. The role requires working knowledge of digital media and website management tools, project management, relationship development, and commercial acumen. An interest in the hospitality space is crucial. This position will work closely with cross-functional team members to introduce Cendyn’s products, ongoing training, and being the customer advocate to ensure alignment of organizational goals with customer needs. Qualifications - Degree from an accredited college or university, or equivalent experience - 3+ years of experience in account management - 2+ years of experience in Digital Marketing - Basic knowledge of digital marketing and advertising channels, including Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media, and Mobile Marketing - Strong communication and presentation skills - Experience in Hotel Operations or Hospitality Sales and Marketing is a big plus Requirements - Ability to manage influence through persuasion, negotiation, and consensus building - Ability to retain and grow accounts through effective account and relationship management, proactive servicing with a strong commitment to delivering customer-centric outcomes - Excellent organizational, planning, cross-functional collaboration, and proven ability to manage multiple priorities - Proficiency in productivity tools like Microsoft Office, Clickup/Asana/Trello/Jira; Salesforce.com and digital marketing tools like Google Analytics, AdWords, CMS - Solid grasp of the digital campaign lifecycle from conceptualizing through to implementation and reporting with working knowledge of through the line marketing - Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management - Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written, and verbal basis - Able to thrive in a remote environment through self-motivation and commitment to results Benefits - Help others as needed - Have fun! Company Description Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly organized, detail-oriented Account Service Manager to join our fast-paced medical records retrieval team. This role is focused entirely on client support—no sales involved. The ideal candidate will excel in communication, maintain strong client relationships, and ensure timely, accurate handling of all service needs. - Serve as the primary point of contact for assigned clients, providing exceptional written and verbal customer service. - Manage the full lifecycle of client requests related to medical record retrieval. - Monitor order progress, follow up on outstanding requests, and proactively address potential delays. - Maintain accurate and organized documentation within internal systems. - Troubleshoot client issues with professionalism and urgency. - Collaborate with internal departments to resolve inquiries and escalate concerns when necessary. - Track account activity and service levels to ensure client expectations are consistently met. - Assist with onboarding new clients and supporting their transition to operational workflows. Qualifications - 2+ years of customer service or account management experience, preferably in healthcare, legal, insurance, or a high-volume service environment. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple tasks and tight deadlines. - High attention to detail and accuracy. - Ability to work independently and problem-solve in a fast-paced environment. - Proficiency with basic computer applications and CRM/ticketing systems. Requirements - Experience in medical records retrieval, health information management (HIM), or related industries. - Familiarity with HIPAA and handling of confidential information. Key Traits for Success - Customer-focused with a professional, courteous demeanor. - Reliable, proactive, and responsive. - Process-oriented with strong follow-through. - Able to communicate clearly and confidently.