This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Collette is seeking a Group Specialist to join our Client Care Center. This is a remote role. The Group Specialist is responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. You like working with people. You are someone who can delight with promptness, thoroughness, and accuracy. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! The prime responsibility is to act as a liaison and support existing accounts to maintain and grow revenue to exceed sales objectives of assigned territory. Primary Functions: - Serve as the primary point of contact for travel professional group client base to meet customer demands and expectations through inbound/outbound calls. - Responsible to drive revenue growth and retention of existing accounts. - Responsible for driving sales by analyzing existing bookings, potential upgrades, and future travel needs. - Maximize customer relationships and ensure positive interactions at frequent touchpoints while optimizing the customer experience. - Manage all required touchpoints including promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities. - Collaborate closely with the Business Development Managers and cross-functionally with multiple internal teams. - Assist sales relating to existing and/or new orders and actively seek opportunities to close group business. - Audit account fliers, presentations, documentation parties, air schedules, tour manager requests and sign-ups, adding tours to existing accounts, and other marketing needs. - Manage customer complaints in a professional manner and offer proactive solutions. - Manage group block audits and loyalty programs. - Ensure current knowledge of products, processes, policies, and procedures. Qualifications - Team player - we win as a team. - Able to build constructive and effective relationships, while nurturing them to build an amazing tribe of loyal, excited, passionate fans. - Demonstrates excellent verbal, written, and interpersonal skills. - Develops and maintains a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration. - Knowledge of sales principles: closing skills, negotiation skills, and motivation for sales. - Demonstrate confidence, a positive attitude and effectively work with others to positively impact level of service. - Results oriented with proven ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business needs. - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience. - Self-directed with the ability to think independently. - Ability to manage time and scheduling efficiently. - Willingness to help team members by sharing knowledge. - Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal. - Proactively look for ways to improve internal processes. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Willingness to work hard and have fun doing it! - Bilingual speaking skills a plus. - Bachelor’s Degree Preferred. Requirements - Compensation: The pay range for this position is $19.50 - $22 per hour. Benefits - Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving. - Time Off: Generous PTO, paid holidays, and your birthday! - Volunteer Time: Paid hours to give back to causes you care about. - Financial Security: 401(k) with company match. - Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program. - Career Growth: Tuition reimbursement to help you level up your skills. - Exclusive travel discounts, incentives, and more!

• Develop and maintain high-value relationships with key customers across the portfolio • Coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals • Serve as the primary point of contact for strategic accounts • Build and maintain executive-level relationships • Develop multi-year strategic plans • Ensure alignment between customer needs and Thermo Fisher Scientific capabilities • Understand complex customer requirements and negotiate sophisticated agreements • Support sustainable business growth while delivering exceptional customer experiences

• Act as a representative to the customer's organization. • Establish and build relationships in local, regional, and national markets. • Manage and promptly resolve customer concerns. • Record, track customer interactions in accordance with the corporation's procedures. • Verify product installations and that all paperwork received is accurate and complete. • Identify opportunities for a variety of building optimization projects, train on technical specifications and program requirements, and communicate program changes. • Develop strategies to drive increased savings acquisition. • Work with engineering and program to research and analyze current and future technical specifications and requirements. • Prepare sales forecasts. • Troubleshoot technical issues, determine a solution in accordance with product and customer specifications, and recommend solutions.

• Responsible for engaging new and re-energizing existing Managing General Agent (MGA) relationships via sales and marketing tactics • Delivers significant sales & revenue growth within 24 months • Develop specific plans to execute on the MGA strategies that drive significant new revenue growth • Develop and analyze strategic drivers for profitability on existing accounts • Drive strategic methods to expand the number of relationships currently working with Trustmark • Develop targeted methods to build strategic relationships with key decision makers within MGA and National Brokerage firms • Act as day-to-day liaison with MGA Principals and National Brokerage Leads for product knowledge and our sales processes • Collaborate with marketing team to implement successful promotions and campaigns