This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for the retention and growth of assigned customer accounts within the eCommerce service line. This includes digital creative, website, and digital media services that drive direct bookings for our customers. The primary focus of the role will be to oversee day-to-day campaign and account management, as well as exploration and fulfillment of customer needs to continually deliver value to the customer. The role requires working knowledge of digital media and website management tools, project management, relationship development, and commercial acumen. An interest in the hospitality space is crucial. This position will work closely with cross-functional team members to introduce Cendyn’s products, ongoing training, and being the customer advocate to ensure alignment of organizational goals with customer needs. Qualifications - Degree from an accredited college or university, or equivalent experience - 3+ years of experience in account management - 2+ years of experience in Digital Marketing - Basic knowledge of digital marketing and advertising channels, including Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media, and Mobile Marketing - Strong communication and presentation skills - Experience in Hotel Operations or Hospitality Sales and Marketing is a big plus Requirements - Ability to manage influence through persuasion, negotiation, and consensus building - Ability to retain and grow accounts through effective account and relationship management, proactive servicing with a strong commitment to delivering customer-centric outcomes - Excellent organizational, planning, cross-functional collaboration, and proven ability to manage multiple priorities - Proficiency in productivity tools like Microsoft Office, Clickup/Asana/Trello/Jira; Salesforce.com and digital marketing tools like Google Analytics, AdWords, CMS - Solid grasp of the digital campaign lifecycle from conceptualizing through to implementation and reporting with working knowledge of through the line marketing - Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management - Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written, and verbal basis - Able to thrive in a remote environment through self-motivation and commitment to results Benefits - Help others as needed - Have fun! Company Description Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly organized, detail-oriented Account Service Manager to join our fast-paced medical records retrieval team. This role is focused entirely on client support—no sales involved. The ideal candidate will excel in communication, maintain strong client relationships, and ensure timely, accurate handling of all service needs. - Serve as the primary point of contact for assigned clients, providing exceptional written and verbal customer service. - Manage the full lifecycle of client requests related to medical record retrieval. - Monitor order progress, follow up on outstanding requests, and proactively address potential delays. - Maintain accurate and organized documentation within internal systems. - Troubleshoot client issues with professionalism and urgency. - Collaborate with internal departments to resolve inquiries and escalate concerns when necessary. - Track account activity and service levels to ensure client expectations are consistently met. - Assist with onboarding new clients and supporting their transition to operational workflows. Qualifications - 2+ years of customer service or account management experience, preferably in healthcare, legal, insurance, or a high-volume service environment. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple tasks and tight deadlines. - High attention to detail and accuracy. - Ability to work independently and problem-solve in a fast-paced environment. - Proficiency with basic computer applications and CRM/ticketing systems. Requirements - Experience in medical records retrieval, health information management (HIM), or related industries. - Familiarity with HIPAA and handling of confidential information. Key Traits for Success - Customer-focused with a professional, courteous demeanor. - Reliable, proactive, and responsive. - Process-oriented with strong follow-through. - Able to communicate clearly and confidently.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Collette is seeking a Group Specialist to join our Client Care Center. This is a remote role. The Group Specialist is responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. You like working with people. You are someone who can delight with promptness, thoroughness, and accuracy. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! The prime responsibility is to act as a liaison and support existing accounts to maintain and grow revenue to exceed sales objectives of assigned territory. Primary Functions: - Serve as the primary point of contact for travel professional group client base to meet customer demands and expectations through inbound/outbound calls. - Responsible to drive revenue growth and retention of existing accounts. - Responsible for driving sales by analyzing existing bookings, potential upgrades, and future travel needs. - Maximize customer relationships and ensure positive interactions at frequent touchpoints while optimizing the customer experience. - Manage all required touchpoints including promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities. - Collaborate closely with the Business Development Managers and cross-functionally with multiple internal teams. - Assist sales relating to existing and/or new orders and actively seek opportunities to close group business. - Audit account fliers, presentations, documentation parties, air schedules, tour manager requests and sign-ups, adding tours to existing accounts, and other marketing needs. - Manage customer complaints in a professional manner and offer proactive solutions. - Manage group block audits and loyalty programs. - Ensure current knowledge of products, processes, policies, and procedures. Qualifications - Team player - we win as a team. - Able to build constructive and effective relationships, while nurturing them to build an amazing tribe of loyal, excited, passionate fans. - Demonstrates excellent verbal, written, and interpersonal skills. - Develops and maintains a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration. - Knowledge of sales principles: closing skills, negotiation skills, and motivation for sales. - Demonstrate confidence, a positive attitude and effectively work with others to positively impact level of service. - Results oriented with proven ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business needs. - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience. - Self-directed with the ability to think independently. - Ability to manage time and scheduling efficiently. - Willingness to help team members by sharing knowledge. - Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal. - Proactively look for ways to improve internal processes. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Willingness to work hard and have fun doing it! - Bilingual speaking skills a plus. - Bachelor’s Degree Preferred. Requirements - Compensation: The pay range for this position is $19.50 - $22 per hour. Benefits - Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving. - Time Off: Generous PTO, paid holidays, and your birthday! - Volunteer Time: Paid hours to give back to causes you care about. - Financial Security: 401(k) with company match. - Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program. - Career Growth: Tuition reimbursement to help you level up your skills. - Exclusive travel discounts, incentives, and more!

• Develop and maintain high-value relationships with key customers across the portfolio • Coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals • Serve as the primary point of contact for strategic accounts • Build and maintain executive-level relationships • Develop multi-year strategic plans • Ensure alignment between customer needs and Thermo Fisher Scientific capabilities • Understand complex customer requirements and negotiate sophisticated agreements • Support sustainable business growth while delivering exceptional customer experiences